Jones Whyte Reviews 

2,569
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 373 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their attentiveness, professionalism, and helpful guidance throughout various processes. Many people found the overall service efficient, easy to understand, and stress-free, especially for complex matters like property purchases or wills. Reviewers consistently highlighted excellent communication, with prompt responses and clear updates keeping them well-informed. However, some customers also noted issues with communication, experiencing slow responses, lack of updates, and delays in receiving important documents. A few people mentioned cases where documents were lost or found the service to be unprofessional, leading to frustration and stress.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising individual employees for their... See more

Service

Customers had positive experiences with service, often describing it as outstanding, professional, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the friendly, supportive, and... See more

Response time

Consumers generally report positive experiences with response times, highlighting prompt, efficient, and... See more

User experience

Clients share positive opinions on user experience, with many describing it as exceptional, supportive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

John Paul was very attentive and was always available to take our calls. He responded swiftly and talked us through the house offer process very expertly and clearly. From day 1 he was helpful and off... See more

Company replied

Rated 5 out of 5 stars

My experience from Erin and Carole was excellent. They helped my family deal with my mum and dad estate after having a bad experience with another lawyer. Erin has been fabulous keeping us informed ev... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from Ranisha in Glasgow getting our wills sorted out. She was super patient with us, flagged risks that we hadn't considered and we felt she had our best interests at heart. Highly r... See more

Company replied

Rated 5 out of 5 stars

We approached Jones Whyte for the purchase of our new home in Scotland. As we are moving from England, we wanted to fully understand the Scottish home-buying process. The team explained everything cle... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Family Law Attorney
  4. General Practice Attorney
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

A friendly yet dynamic law firm operating and appearing throughout Scotland and based in Glasgow. Our solicitors have over 25 years of experience across a broad range of disciplines, courts and tribunals. Experienced lawyers for family law, property, personal injury and other legal services in Scotland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 35% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(2,569)

357 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Wrote a will through Mc Millian that…

Wrote a will through Mc Millian that was drawn up by Jones Whyte Edinburgh. Waited for the will to be sent to me to be signed and witnessed. Still no will after 3 weeks. I phoned and explained that nothing had been received. They said it would be sent out again. One month later and no will has arrived. Shoddy service.

November 11, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding from start to finish

Outstanding communication and service from start to finish. Weronika was knowledgeable, friendly and efficient. Her advice helped us to secure the property. We’ve used Jones Whyte for many legal services; this was our first for conveyancing. Unsurprisingly, excellent as always. Thank you.

May 8, 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

My son suffered a personal injury in…

My son suffered a personal injury in September of 2025, I didn’t know where to turn and contacted Jones Whyte. They kept me informed throughout the process and made me feel like they were truly on my side. Sinead Van Greunen looked after my claim and she was nothing short of fantastic. Answered my calls (even on a Sunday in the gym, which I felt terrible about - had planned to leave a voicemail!) So supportive and kept communication flowing. I really felt like I could trust Sinead to look after our claim from start to finish. Fantastic service. Really proactive firm with clients best interests at heart.

May 7, 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Weronika is fab!

May 7, 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Shraiyah has been a pleasure to work…

Shraiyah has been a pleasure to work with, answered all my questions and has been super helpful with what could be a very stressful as first time buyers, she’s made everything as smooth as she can.

May 7, 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Friendly, straightforward assistance.

John Paul has been friendly, helpful and available every step of the way during the process of putting in notes of interest and making offers in my home hunting. The fees were outlined for me clearly at the start of the process and seem reasonable. I also was offered a complimentary service for estate planning alongside the conveyancing services. I'd definitely recommend!

May 5, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Weronkia was a great help to us

Weronkia was a great help to us, we felt very supported in our search for a property.

May 5, 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Jones Whyte will writing service

Jones Whyte were excellent in renewing our free wills. Cathryn Shirley, senior paralegal, explained everything thoroughly and also outlined Power of Attorney and Inheritance Tax considerations.
Cathryn was very professional and extremely knowledgeable and explained every step in a friendly and easy to understand process.
We will not hesitate in recommending Cathryn and Jones Whyte to family and friends.

April 23, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

We were delighted with Erin Macdonald…

We were delighted with Erin Macdonald at Jones Whyte following a recommendation by a friend to use this firm for the estate of my late gran. We found Erin to be empathetic and highly professional. She went above and beyond for us at every step and we are so grateful that she made a very difficult process as seamless as possible. Would recommend.

May 4, 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Closing process support

We needed a solicitor to submit an expression of interest and then an offer on a flat in Scotland, and being used to the English system we needed someone experienced to help us. Holly Reilly was extremely helpful and amazingly supportive throughout the closing process. And we got the place we wanted! Thanks Hollie. I would definitely recommend her if you need to go through this part of the buying process. Someone else from Jones Whyte will now start the conveyancing, so I will write another review about that process in due course.

April 30, 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

We had explored many Solicitors for…

We had explored many Solicitors for potential conveyancing services. Jones Whyte stood heads and shoulders above the rest. In particular Shraiyah Govender's speed of response, professionalism, communication and customer service was second to none. As a first time buyer, Shraiyah and the rest of the team made the process easy. Pleasure to deal with, couldn't recommend this firm enough. Thank you. Darren & Hilary

April 30, 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Kyle Setford was absolutely outstanding…

Kyle Setford was absolutely outstanding in communication and allowing us to complete the purchase as quickly as possible. I was amazed by the excellence of the service provided by Jones Whyte.

April 24, 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Had the pleasure of dealing with Janet…

Had the pleasure of dealing with Janet for my aunt’s POA and will. She was great, explained the full process and walked us through everything step by step. Answered all our questions and guided us through all the paperwork signing. What we thought would be a nightmare process was actually pretty simple because of Janet’s guidance. I would highly recommend her for this reason. Thank you Janet for everything you done for us.

April 24, 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Family Trust Review

From my 1st call about my mums Family Trust Review staff were very pleasant and helpful. Sarah answered all our questions and provided guidance on power of attorney issues that we raised. Sarah advice was reassuring.

April 24, 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Excellent service from start to…

Excellent service from start to finish—professional, efficient, and kept everything running smoothly. Communication was clear throughout. Would highly recommend.

April 15, 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Thank you Shraiyah!

We have been very pleased with our service from Shraiyah - she has been excellent and has always responded very promptly. Very helpful advice too! Many thanks!

April 22, 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Excellent service

Excellent service. Will use again and highly recommend

April 9, 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Holly Reilly has been really helpful

Holly has been really helpful in my initial purchase process. She has been very patient, professional, efficient and cautious. Highly recommend her service.

April 21, 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Excellent

Excellent. We are very impressed with the service we received from Jones Whyte. The communication was rapid, clear and professional. Highly recommended.

April 20, 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

Rated 5 out of 5 stars

Thank you

Sincere thanks to Ranisha for her professionalism and guidance with regards to setting up and processing our wills and POA. Through the whole process, she was first class and supportive. A credit to Jones Whyte

April 10, 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards,
Jones Whyte

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