joybetty.co.uk 

DO NOT USE THIS SITE!!!!!!!!!!

Joybetty do not deserve 1 star as their customer service is appauling to say the least. Ordered a prom dress for our daughter paying £20 extra for delivery between 2 and 4 days. They made contact stating they could not deliver in 12 days so requested refund. This apparently was processed by them the following day and we are still waiting a month later. Any correspondance from them just says "wait a while" and now they are ignoring our emails.This leaves a bitter taste but not that I have lost my money but how many people they are doing this to. This has left me with no choice but to consider legal proceedings in order that this company does not continue and should cease trading.

A very disgruntled customer

Terrible company. Sent wrong colour dress that doesn’t resemble picture. Refused refund and have never answered emails once we sent proof. Lost £125. Very disreputable and feel scammed.

AVOID AT ALL COST.
I bought a dress for my daughter. It arrived damaged and with flaws in the fabric. Also, the dress looked very different from how we thought it would look. I followed their online advice and asked sent them photos and asked for a product return form. However, a month later and despite the fact they initially acknowledged the flaws in the dress, they are refusing a refund and have suggested I take the dress to a local tailor to have the dress repaired. I've contacted trading standards and given my credit card company the heads up. They should be placing a ban on any of their credit card customers from buying from this company. Joybetty should be renamed Horror/horrendouscustomerservicesbetty. They take your money but then go onto breach consumer rights. Do not waste your money by buying from this horrendous online site. I will continue to fight to get my refund as its my right to have that refund.

Disgraceful customer service. Dress arrived completely different to the one ordered, looked absolutely dreadful on and off, bad quality and an entirely ridiculously different bodice. Really frumpy. Hard to achieve for a size 8 customer. Customer services wouldn’t have any of it despite giving them photos of the dress on website and the one I received. They said it was a different dress (doesn’t that prove my point?) No refund. I gave up. I now have an expensive rag I paid £110 for hanging in the wardrobe that just looks like a giant piece of flouncy ham when worn. I wouldn’t mind so much if I’d ordered a giant flouncy piece of ham but I ordered an elegant size 8 dress. Steer clear, they are incompetent dressmakers but master crooks.

Dress recieved damaged, 51 emails later they finally agreed I could send the dress back after stating I need to take it to a tailor 23 time...I have sent the dress back and they still say they haven't received it. Absolute horrendous company to deal with...DO NOT BUY from them. Absolutely shocking company. Would of rather given the £125 to charity then endured this hell!

please do not buy from this company, i was asked to pay on delivery, i later found out it was scam and all lies, not real , i coult not get any response from them again after i made the payment, i was lucky to get my money through an agency who assisted to recover part of my money and promised to get the balance back for me this weekend..if you have similar issues, you can reach out to them on quickee.discovery AT yandex DOT COM

This is the worst website for buying dresses. A typical cowboy website which scam you of your money. DO NOT BUY FROM THIS WEBSITE!!!!

rubbish,west of money. dont buy it.

I AGREE WITH THE STAY AWAY review.
We ordered and paid in good faith for 4 bridesmaids dresses, which didnt fit and was the wrong colour.
This scamming, cheap, unethical company has NOT STUCK to their advertised policies and will NOT return my money despite all dresses with tags on and in packaging.
They have now stopped communication and blocked me from their accounts! I have not been abusive, although i now feel like i want to be!
DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCE

STAY WELL AWAY

my other half ordered £382 worth of dresses for our bridesmaids. We received the dresses one dress was slightly ripped and another dress was a different shade to the rest.

We then tried to send these back. If you read their return policy it states general returns can be handled by getting in touch before 6 days of receiving your dress. We got in touch with them 4 days after receiving.

We asked for a full refund and a delivery address. They have ignored numerous emails. I have had a 1 to 1 conversation over Facebook which they had ignored my messages.

So far it’s been a month and we are not any closer to getting our money back and returning the dresses.

We have told them we will pay for recorded delivery to send them back but they have ignored.

PLEASE PLEASE PLEASE stay away from this company.

I have taken advice who have told me to take legal advice and ensure I have made it clear to them that I want a return and full refund.

We are now £400 down

Thank you very much Joy Betty I cant wait to see you in court it’s going to be worth every penny to ensure your company is held responsible and can not do this again to your customers.

DO NOT USE
They will delete any negative review put on their website. Dresses are awful and they refuse return. Thankfully I ordered enough to be able to dispute it with my bank as I got no where with them. Completely breaking the distance selling law act! Don't even bother not worth the fuss.

I would give this company minus stars.
They are a complete rip off.
I have purchased a damaged, poorly made prom dress for my daughterthst is nothing like advertised.
I have tried contacting Joybetty on several occasions just to keep getting the same automated email reply from Vicky offering a 10% discount, I have never ever experienced such terrible customer service in my life.
The dress looked like a cheap, faulty, oversized bit of tat even though I paid over £120 for it.
DO NOT BUY FROM THIS COMPANY!!
I have since passed all the info to my credit card company wiyh the photo and email evidence so hopefully they will have more luck getting my money back.

Bad doesn't quite cover it.

JoyBetty is quite possibly the worse company, or sadly typical of a cowboy company wanting to scam people through the internet. The products are not as advertised, and are well below expected standards. Attempting to return the products is made nearly impossible by the lack of telephone contact. All contact must be done via email, which they ignore for days until repeated emails are sent and they finally relent and send an automated reply back asking for more details, for photos, for this and that and never actually provide you with a postal address to send back. ALL social media is moderate and all negative reviews deleted (all mine were) and subsequently that individual blocked.
How you return and get a refund I just don't know. Be prepared to have to keep the items brought as at this time it feels easier to run back to back marathons that return these products.

AVOID.

Also an example of how they hide. The reviews are about clothing- the attached company 'JoyBetty' on Trustpilot is a Global Car Sale's company. How are you meant to hold these scammers to account!

In the process of trying to return 2 dresses today that are awful quality and starting to experience how bad this company really is. It's almost impossible to communicate with them now that I want to return items. The dresses were very poor quality and not at all worth the money paid. Don't use this company!

Well after reading the previous reviews I’m so shocked. I was honestly so nervous after ordering the dress whether it would look like the pictures, fit right, etc and to my surprise the dress was delivered on time, was actually 98% like the picture advertised, maybe isn’t the best stitching but for the price I think I actually got a good deal. I ordered slightly bigger to be on the safe side so will gave to get some slight alterations but overall I’m actually very satisfied with my purchase and trust me I’m really not the easiest person to please...maybe with all the negativity, joy Betty are trying to provide a better service

I am absolutely disgusted and disappointed! What a scam! Please, please do not use this company! I have asked for a full refund as the 2 piece prom dress we ordered arrived and it was awful! the colour of the skirt and top were completely different so there is no way it could be worn as a set. Beads were coming off. The stitching was terrible and coming undone and the fly clasp at the top of the upper piece was visible. It just looks cheap and nasty. It is a FAULTY product! I have emailed and asked for the return address and sent them photos as asked but they keep asking for my 'understanding'!!! I know this is going to be a fight. I have contacted CAB and they have given me advice and told me my consumer rights. £119 is the amount they owe me! If this is what they are doing to so many people surely something needs to be done about this! If you have had a bad experience with JoyBetty, Please report them to your local trading standards office so people like this cannot get away with what they are doing.
If you are considering ordering from them DON'T! you will regret it.

RIP OFF SITE !!!!
Refused a refund when prom dress didn’t fit , after paying £106 then found same dress on misguided for £38.40 in the sale ! Obviously last years stock and not handmade to order - avoid this website !!!
No phone number to contact only email , which took 3 weeks for a reply AVOID THIS WEBSITE!!!!!! Doesn’t even deserve 1 star but had to !!! ( Bardot lace insert dress on misguided)

I haven't ordered anything yet but I've read a mix of reviews. I'm 16 and my prom is next month. i cant afford to lose £100. The dress I've found is exactly what I've been looking for. I've found it on 4 different sites though. So please tell me if i should order elsewhere

I’m giving this website ZERO stars ( it won’t let me send zero stars so definately NOT one star) ! I ordered two prom dresses and when arrive the packaging was incredibly poor, just shoved into thin plastic bags and put in a parcel bag, rubbish as I’d paid over £30 postage. Both the dresses were damaged. Snagged and frayed lace on one of the bodices with holes in the lace and snags on the skirt bit. Also has greasy black mark on bottom. The other dress had a pen mark on the front and they were both very creased. I finally got an email back from joy Betty after I requested my paper work for a refund ( there’s nothing in the parcels) they asked if I could find a local tailor to make alterations! And offered me 5% discount on a new dress!, what a joke. I’ve since sent lots of emails and I’m being ignored. Terrible customer service, please don’t buy from this site!!

Wow they want to cover up Joybetty by using "Global car sale.... Do not trust this company at all. Zero rating is more suitable