Jtpierpointutilities Reviews 

137
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the highly professional, knowledgeable staff who efficiently address water-related issues like leaks and pipe renewals. Many people appreciate the clear communication provided throughout the process, ensuring they are well-informed from start to finish. Reviewers frequently highlight the team's punctuality and reliability, often completing jobs swiftly and even under tight deadlines. Consumers are particularly impressed with how tidy properties are left, with staff taking great care to clean up thoroughly. People also commend the supportive and friendly approach, making stressful situations much easier to manage.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a water leak that was worrying me and JT Pierpoint utilities was recommended to me and im so glad they were. Todd and Tom came out and within a day the leak was found and fixed, my property was... See more

Rated 5 out of 5 stars

First-class customer service from start to finish. Needed to upgrade the main water service ASAP for increased flowrate for the new hot water cylinder. The team at JT Pierpoint Utilities moved heaven... See more

Rated 5 out of 5 stars

We needed a new mains supply as a leak had occurred in a particularly inaccessible place. Given the time constraints of getting this fixed imposed by Severn Trent I was concerned that this may p... See more

Rated 5 out of 5 stars

Todd did a great job on an awkward lead service pipe renewal to eliminate a leak under the building on the old service pipe. Kept informed throughout, great advice on how to deal with Severn Trent, le... See more


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4.9

Excellent

TrustScore 5 out of 5

137 reviews

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4.9

All reviews

(137)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Water leak to property

Todd arrived on time , explained what his plan for the job entailed, carried out the said plan along with his assistant. They worked hard and managed to find the leak to my property (such a relief )They carried out the repair, then tidied up the whole area , excellent service.Highly Recommended .

October 3, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing job

Amazing job - tracing the leak was cleverly worked out, repaired well and super tidy finish - very grateful. Would definitely use again and recommend.
Thanks Todd.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

10 Star Service!

I recently hired JT Pierpoint Utilities for a water pipe repair, and I couldn’t be happier with the service! From start to finish, the team was professional, knowledgeable, and efficient. They quickly diagnosed the issue, explained the problem in clear terms, and provided a fair and transparent quote. The repair was done promptly, with minimal disruption to my home, and the quality of workmanship was excellent. What impressed me most was their attention to detail and commitment to ensuring everything was functioning perfectly before they left. I highly recommend JT Pierpoint Utilities to anyone needing reliable and expert water pipe repair services!

October 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant

Brilliant, I can't recommend Todd at J T Pierpoint high enough, so helpful. He went above & beyond. Great service. Wish I could give him an extra star. If you need help with a water issue, use this company.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great solution for a complex job

Todd has just completed a very complex job that involved multiple properties with multiple owners. The job was definitely not straight forward and he worked with all owners to find a solution that minimised the impact on everyone. His ability to find different solutions was impressive. He was punctual and cleaned up at the end of each day. I would highly recommend Todd to anyone.

September 4, 2025
Unprompted review
Rated 5 out of 5 stars

Was recommended this company from seven…

Was recommended this company from seven trent water and the service from start to finish was first class. Communication first class, job excellent and cleaned up after themselves. Answered all our questions and was such an approachable guy. Would definitely recommend him to anyone. Thanks alot A1 all round

September 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Went the extra mile

First-class customer service from start to finish. Needed to upgrade the main water service ASAP for increased flowrate for the new hot water cylinder. The team at JT Pierpoint Utilities moved heaven and earth, including working late, to get the job done at extremely short notice. The job was far from straight forward due to the elevations of our property and tight space. The team were friendly, punctual and cleaned up after job was complete. 10/10 highly recommended and would use them again in the future.

August 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Work & Customer Servjce

Todd & Tom did a fabulous job . They kindly prioritised our leak & came out at the weekend to repair it . They did a really profession job , found the leak , repaired it & relayed my block paved drive perfectly . Super job 👍

August 16, 2025
Unprompted review
Rated 5 out of 5 stars

Can’t recommend these guys highly…

Can’t recommend these guys highly enough, called Todd at 8.45pm Saturday evening due to a water leak on our mains, causing water damage inside our property! Both him and Tom were with us by 9am the next morning. Fantastic blokes and they did a fabulous job !! Thanks again both of you. We really appreciate it.

August 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service

After using Todd previously for a leak on a families property I have recently used again when a leak was identified on mine.
I needed the work completing quickly to avoid disruption to other works planned. Todd attended identified and fixed the leak in a timely manner and within the time frames I had.
From previous experiences I was confident enough in Todd to leave him to get on with the job whilst I carried on my daily life.
The site was left clean and tidy following the repair.
I would highly recommend Todd.
Thank you again.

July 24, 2025
Unprompted review
Rated 5 out of 5 stars

Suspected leak sorted quickly!

After a larger than expected water bill, my partner and I were concerned we had a leak. I found Todd at JT Pierpoint Utilities after a few Google searches and I’m very glad I did. He came out within hours of my first phone call, found the issue incredibly quickly and got things sorted. Excellent service and I’d have no hesitation in recommending him to others.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service once again!!

Todd recently did some work for me, I’ve since contacted him regarding another job, once again the service Todd provided was excellent Todd came out within 24 hours and came out of hours and was able to fix the issue with 30 minutes. I can’t recommend Todd enough, thank you.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Quick, tidy and polite guys

Todd assessed the work that needed doing as soon he could, quoted the next day and then promptly came out to do the work the week after we called to confirm with him. He is very considerate of your home and tidies up really well, taking all rubble and waste. I was really nervous of the disruption but Todd was very reassuring. The lead pipe replacement in our driveway was more difficult than expected but Todd still made it work with minimal disruption. I would 100% go back to JT Pierpoint for future work, thanks!

June 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Super job.

Jon proved to be very conscientious, professional and reliable. His work is clean and tidy, his manner very pleasant and helpful. We are very happy with the result and recommend him wholeheartedly.

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

Life savers

This is the second time I’ve used this company and I couldn’t believe our prompt and tidy they were they’ve resolved the issue. One of my rental properties with no fuss can’t believe in the heat how hard the guys worked. Thanks again. Will definitely recommend this company.

June 22, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, found the leak and fixed it, got through a concrete slab and reinstated all in about 4 hours. If we need any further leak repairs or a replacement for the pipe we know who we are going to.

June 4, 2025
Unprompted review

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