Jtpierpointutilities Reviews 

137
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the highly professional, knowledgeable staff who efficiently address water-related issues like leaks and pipe renewals. Many people appreciate the clear communication provided throughout the process, ensuring they are well-informed from start to finish. Reviewers frequently highlight the team's punctuality and reliability, often completing jobs swiftly and even under tight deadlines. Consumers are particularly impressed with how tidy properties are left, with staff taking great care to clean up thoroughly. People also commend the supportive and friendly approach, making stressful situations much easier to manage.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a water leak that was worrying me and JT Pierpoint utilities was recommended to me and im so glad they were. Todd and Tom came out and within a day the leak was found and fixed, my property was... See more

Rated 5 out of 5 stars

First-class customer service from start to finish. Needed to upgrade the main water service ASAP for increased flowrate for the new hot water cylinder. The team at JT Pierpoint Utilities moved heaven... See more

Rated 5 out of 5 stars

We needed a new mains supply as a leak had occurred in a particularly inaccessible place. Given the time constraints of getting this fixed imposed by Severn Trent I was concerned that this may p... See more

Rated 5 out of 5 stars

Todd did a great job on an awkward lead service pipe renewal to eliminate a leak under the building on the old service pipe. Kept informed throughout, great advice on how to deal with Severn Trent, le... See more


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4.9

Excellent

TrustScore 5 out of 5

137 reviews

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4.9

All reviews

(137)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service throughout

Found Todd on Seven Trent registered companies list, he responded quickly and came out to quote for the job the following day.
He replaced my old lead pipe with new plastic ready for my builder to start work on my extension.
His work is incredibly neat and he recommended the best place to bring in the new supply to cause the least disruption.
Highly recommend JTPierpoint and will be using in the future.

May 27, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic service

Todd came out to my Son's house as we needed a leak test due to high water bills. Todd popped up on his day off to turn the water off at the mains. He was incredibly helpful and informative. Would definitely contact him again and highly recommend.

May 24, 2025
Unprompted review
Rated 5 out of 5 stars

Todd was incredibly helpful …

Todd was incredibly helpful and professional. He managed to fit us in a week earlier than scheduled to replace our mains supply line, which was a massive relief for us as we had other work planned. He gave us lots of useful advice and the job was completed to really high standard. Would not hesitate to recommend.

May 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Extremely pleased with Todd and tom

Extremely pleased with Todd and tom, they came the time we agreed, very professional and plotite did the job efficiently and with expertise, highly recommend them my garden was left better than they found it brilliant.

May 9, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

This company was professional and helpful from the 1st point of contact. There pricing is very resonable. They completed the work quickly leaving the site clean and tidy. The guys were helpful and approachable explaining everything in a way we understood so everything was clear. Definitely recommend these guys

April 8, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing

Amazing. Tod was so helpful & did a fantastic job. Put in a new water supply & 7 outside taps throughout my garden. Very professional & knowledgeable I would highly recommend him without question

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

I can't thank Todd enough for all of…

I can't thank Todd enough for all of his help with an issue I had, he took time on many occasions talking to me and picking up my endless messages ! Sorry Todd 😞 you were very patient and informative, i had every faith that you were the man for the job., and on Thursday you proved me right ! 1st class job, very professional and polite. Thanks again

March 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent Service, thanks Todd

Todd was recommended by a friend, he was very friendly, helpful and explained exactly what needed to be done, we had a small leak on a pipe that ran externally for 300m. He had the right equipment to do the job quickly and efficiently. Well done Todd you are a star, would highly recommend this company

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

HIGHLY recommended - Positive experience from the start to the end.

Todd was recommended by an employee of Seven Trent Water following a underground pipe leak being found. Right from the start the experience and service has been excellent. He had good communication, prompt with attending to the work and completed it all within one day. He and Tom (his colleague) have a friendly approach with no awkwardness and get the work done. I would highly recommend using JT Pierpoint Utilities! Deserve more than 5 stars.

March 15, 2025
Unprompted review
Rated 5 out of 5 stars

Informed by Severn Trent that we had a…

Informed by Severn Trent that we had a leak in a water pipe on our front drive. Contacted Todd through a recommendation and he came to assess the work required. After approving his quote he was able to do the work within 2 days. I was worried about the amount of mess this could mean as we have block paving and didn't want it to be spoilt. Needn't have worried, after removing only the parts required and laying a new pipe from the road to the kitchen, all was returned to perfect order, you could not tell it had been disturbed. Todd and his colleague Tom worked so hard and the work was completed in 2 days, they were both extremely professional and courteous and would highly recommend. Thank you both for a job well done.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Todd came highly recommended by an…

Todd came highly recommended by an employee of Severn Trent Water after a mains leak was discovered on my property. He was professional, efficient and got the job done without issue.
I would highly recommend jt pierpoint utilities to anyone having water leak issues.

Much appreciated
Thank you

February 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Under drive leak

Spoke to Todd about a leak we had under our driveway, within a few days he turned up, repaired it. He left it cleaner than it was in the first place! Couldn’t recommend him enough, a huge thanks again mate!

February 25, 2025
Unprompted review

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