Jtpierpointutilities Reviews 

137
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and the highly professional, knowledgeable staff who efficiently address water-related issues like leaks and pipe renewals. Many people appreciate the clear communication provided throughout the process, ensuring they are well-informed from start to finish. Reviewers frequently highlight the team's punctuality and reliability, often completing jobs swiftly and even under tight deadlines. Consumers are particularly impressed with how tidy properties are left, with staff taking great care to clean up thoroughly. People also commend the supportive and friendly approach, making stressful situations much easier to manage.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising the professionalism, efficiency, and... See more

Staff

People report positive experiences with staff, consistently praising their professionalism, knowledge, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a water leak that was worrying me and JT Pierpoint utilities was recommended to me and im so glad they were. Todd and Tom came out and within a day the leak was found and fixed, my property was... See more

Rated 5 out of 5 stars

First-class customer service from start to finish. Needed to upgrade the main water service ASAP for increased flowrate for the new hot water cylinder. The team at JT Pierpoint Utilities moved heaven... See more

Rated 5 out of 5 stars

We needed a new mains supply as a leak had occurred in a particularly inaccessible place. Given the time constraints of getting this fixed imposed by Severn Trent I was concerned that this may p... See more

Rated 5 out of 5 stars

Todd did a great job on an awkward lead service pipe renewal to eliminate a leak under the building on the old service pipe. Kept informed throughout, great advice on how to deal with Severn Trent, le... See more


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4.9

Excellent

TrustScore 5 out of 5

137 reviews

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4.9

All reviews

(137)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Main Water Supply Leak.…

Informed by Severn Trent that my mains water supply had a leak, Todd came over within a day, assessed the job and quickly suggested a remedy. He and his colleague, Tom, were on site within two days and installed a full new water supply pipe. This involved a lot of digging and using the ‘mole’ tool. They never stopped and the works were completed within 2 days.
I was really impressed by Todd’s knowledge and professionalism and by the hard work by both.
After the works they completely cleared the site leaving no mess whatsoever.
I would not hesitate in recommending Todd and Tom to anyone, really impressed with their clean and tidy hard work.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Mains water leak under property

Advised by Severn Trent that I had a leak on my property somewhere. Todd came out within days and gassed the system to diagnose where the leak was (under the kitchen) and gave me options on what he could do explaining the process, cost and (no) disruption benefits and timeline to fix. He was very polite, courteous and efficient – exuded reassurance all the way with absolutely no pressure at all. His work was excellent, he re-routed the whole mains water supply to a new entry point in the utility room and fitted a new stop tap, capping off the old supply. Absolutely amazing job using a mole machine under the block paving which involved lifting a few blocks in certain areas rather than the whole driveway and path. A fantastic clean up and after he had finished you couldn’t even tell he had been. 100% recommend this company – can’t praise him enough.

January 13, 2025
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Rated 5 out of 5 stars

Amazing service

Amazing service all round got me book in right away. Excellent service provided no messing about just cracked on got the job done..
Worked tidy left zero mess from the job rocked up on the time he gave me to me is major bonus cause no one like waiting around

December 29, 2024
Unprompted review
Rated 5 out of 5 stars

Water supply leak fixed

Todd and Tom repaired a leak on the water supply pipe to our property. Very pleased with job done. Prompt and efficient. A pleasure to deal with.

December 30, 2024
Rated 5 out of 5 stars

Great service, saved us over Christmas

Todd came out on Christmas Eve after we found a leaking water pipe underground in our front garden. Todd came at short notice and was quick and efficient at solving the problem. He was friendly and very professional. We can’t thank Todd enough as we would’ve been without water over Christmas and potentially new year without his help!

December 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Top Class Service

Todd's team came out on Sunday in horrid weather just before Christmas to save ours. They located a severe leak underground and repaired it within the day after excavation. Despite deep trench work, after they left, you wouldn't have noticed they'd been. Everything was left neat. Polite, professional and completed on time. I'd highly recommend although I hope I never have to use them again :-)

December 22, 2024
Unprompted review
Rated 5 out of 5 stars

Water service pipe renewal

Water service pipe renewal
Leaking water pipe replaced under my property and within the boundary, works completed in a timely manner within the time specified and to a high standard. Very tidy work, area left as it was found. Great communication throughout, excellent customer service. Thank you!

December 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Happy customer

Wouldn't normally bother with a review, but was super happy with this guy. Well priced, thorough, respectful of my property.. would highly recommend!

November 21, 2024
Unprompted review

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