After my last treadmill failed I did extensive research before purchasing the JTX Sprint-9 Pro. I am not disappointed with the purchase. Easy to assemble, although 2 people definitely recommended. I h... See more
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Review summary
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Reviews shaping this summary
A good website with plenty of information on the exercise bike I chose. The ordering process is easy and email communications is very good, keeping you informed all the way through purchase and post... See more
Fast and well communicated delivery. Delivery guys were great. Unboxed and put together fairly easily, the only confusion was the half allan key screw and the small screw on the upright, I had a f... See more
From going in to the showroom being shown all products I was interested in and having all the information to hand spoke volumes. I can say the treadmill materials are of very good quality and wouldn’t... See more
Company details
Written by the company
JTX is an independent fitness brand based in West Sussex. We design, build and sell home gym equipment — treadmills, bikes, rowers, cross trainers — directly to our customers. No middlemen, no hype, no subscriptions required. Just dependable machines, honest advice, and a team that’s here when you need them.
JTX Fitness Guarantee
We are here to help you achieve your goals
JTX started in 2009 with a straightforward idea: fitness equipment should hold up in real use, not just look good on day one.
Too much of the industry felt driven by hype — short-term trends and promises that didn’t translate once routines changed or life got busy. We wanted to build something different. Equipment people could come back to through different phases of training, different stages of life, and trust that it would still do its job.
That thinking still shapes how we design, build and support every machine today.
Training that fits around your life:
We design for the way people actually train — the early mornings, the busy weeks, the sessions that just keep you ticking over. Not the highlight reel.
Equipment that’s built properly:
We prioritise build quality, real-world testing and considered engineering. No gimmicks, no feature clutter — just machines that do what they should, consistently, for years.
Support that doesn’t disappear after you buy:
Our UK team is here before purchase, during setup, and long after delivery. Buying guides, care advice, repairs — we’re not hard to reach and we don’t hide behind chatbots.
Longer warranties, fewer worries:
All equipment comes with generous in-home repair warranties as standard. If something needs fixing, we come to you. We back what we build.
Contact info
Unit 3 Harbour Way Industrial Estate, BN43 5HZ, Shoreham-By-Sea, , United Kingdom
- 01273 453855
- info@jtxfitness.com
- jtxfitness.com
4.6
Excellent
7K reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Very happy!
Quick delivery, amazing bike. Solid build and using 4x a week. Closest thing to being in a spin session when don't have time to attend. Highly recommend!
January 8, 2026
Great machine
Took longer to assemble then suggested but once done an amazing professional machine. Very happy with my purchase. Prompt professional delivery on the date requested. Could not be happier. Would definitely use this company again
January 14, 2026
Good experience, great product
Good content on website allowed me to select the right product for me. Then an easy sales and delivery process. Really pleased with the product.
January 6, 2026
A stylish machine that feels like reel jogging.
This is a great, stable and smooth machine. It is quiet enough to listen to music and know its running. There is no jerky start or stopping. I really like it. However, the heart rate sensors don't appear to work but I have sent information to the seller to mention this and its why it is one less star than five.
Overall I am extremely happy with this machine. The display is clear and big enough to read without glasses and it was very easy to set up but be warned it is heavy so I would advise getting into the room you intend to use is and have enough room to undo the packaging.
January 6, 2026
very good quality nice and quiet motor…
very good quality nice and quiet motor simple to use well worth the mkney
January 5, 2026
New cross trainer for home gym
Went to the showroom to have a try of the cross trainers, decided which one I wanted, ordered online, quick delivery and I added installation. The engineer messaged me the day or delivery and came the next day to install. Love my new machine, seamless service. Very happy customer.
January 3, 2026
GREAT service, GREAT product…
Great experience buying a treadmill from JTX. Good information pre sales and great delivery of possibly the biggest and heaviest box!
Very pleased with the treadmill also, quiet and solid!!
January 3, 2026
Great equipment
The equipment is great - very solid, simple to operate etc (I bought a JTX Sprint-8 treadmill). Delivered on time, easy to set up.
January 2, 2026
Perfect service
Perfect service, communication on point and most importantly treadmill is of high quality and good value for money. Delighted with overall experience.
January 15, 2026
Unprompted review
Outstanding company
Outstanding company, my cross trainer I thought was initially faulty when I installed it - it wasn’t! They came straight out and sortied the issue. The product is awesome, sturdy and enjoyable to use, JTX are defo the company to furnish your fitness equipment requirements.
December 5, 2025
Andy
Very helpful staff delivery of treadmill was excellent and on time I've had the treadmill for 2 weeks so can't comment on how reliable it is yet but the jtx run rise treadmill is very quiet and seems to be well made and so far very happy with it
January 13, 2026
No customer service
No customer service. My husband has been going round in circles with this company. Has even spoken with Tom, left several messages with regards to replacement console, now new treadmill and we are still waiting on correspondence. We are now on the route of wanting our money back. It seems to be a company once they have your money they are not interested in faulty goods.
December 8, 2025
Unprompted review
Reply from JTX Fitness
Hi Lorna,
Thank you for your valuable feedback, and I'm sorry to hear that you have had trouble reaching us during our peak season. I can see that delivery of your new machine, along with collection of your old one, is on schedule for today as requested.
I hope this full and comprehensive solution has gone some way into restoring your faith in JTX Fitness, and please reach out again if you have any other issues at all to info@jtxfitness.com
Best regards,
Tom
Great product and exceptional customer service.
Great product, exceptional customer service. Thank you.
November 19, 2025
Excellent treadmill
Excellent treadmill, does just what I want and folds away under the bed when I need the space. Good job by the helpful, respectful delivery team. Excellent response from customer services when I reported a minor flaw which was dealt with rapidly and amicably.
November 26, 2025
Great machine, delivered quickly
Easy to order online. Delivery quick even with bank holidays in the way. The machine feels very sturdy and is really quiet to use. Only small issue was the instructions - really not that easy to figure out what the diagrams represented! But once built the machine is great, very happy with it.
December 24, 2025
Good quality but beware of size and return costs
The Cyclo-3M exercise bike is a good, mid-quality product, pretty solid, and reasonably quiet (though not actually silent in use). I afraid it's a bit small for me though. I'm 6ft 2in tall, and was hoping the bike would be good for my size, based on the stats provided by JTX. Having got the bike, I'm finding the seat adjustment is actually about 1-2 inches lower than I'd like (and lower than I have my road bike set up). It might be ok, but I'm a bit worried it might give me knee problems in the long term due to it not allowing me to straighten my legs as much as normal. This isn't JTX's fault, as the dimensions given on the website are about correct. I took a gamble it would be ok and am now just crossing my fingers that it will be.
I was also a bit disappointed with JTX's " fantastic 28 day ‘no-quibble’ returns policy". I called customer service to ask if this might be an option and was advised that they would charge me £120 for the collection/restocking costs. This seems pretty expensive, when a courier should only cost about £40 (based on an internet search).
I would also note that the adjustment for the front handlebars is very stiff. I'm hoping it'll become easier to adjust up and down in time, but that hasn't happened yet.
December 12, 2025
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