JTX Fitness Reviews 

6,698
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 341 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of products, describing them as rugged, sturdy, and well-made. Many find the equipment easy to use with straightforward displays and smooth operation. The delivery process is highlighted as fast, efficient, and well-communicated, with helpful drivers. Staff helpfulness and after-sales support are also appreciated. However, some customers noted that assembly can be time-consuming or fiddly. Others encountered issues with the delivery company, citing failed deliveries, and some experienced product defects like overheating, persistent noise, or faulty parts.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the quality and... See more

Quality

People report positive experiences with quality, with many reviewers highly recommending the fitness... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of use and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, professionalism, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After my last treadmill failed I did extensive research before purchasing the JTX Sprint-9 Pro. I am not disappointed with the purchase. Easy to assemble, although 2 people definitely recommended. I h... See more

Rated 5 out of 5 stars

A good website with plenty of information on the exercise bike I chose. The ordering process is easy and email communications is very good, keeping you informed all the way through purchase and post... See more

Rated 5 out of 5 stars

Fast and well communicated delivery. Delivery guys were great. Unboxed and put together fairly easily, the only confusion was the half allan key screw and the small screw on the upright, I had a f... See more

Rated 5 out of 5 stars

From going in to the showroom being shown all products I was interested in and having all the information to hand spoke volumes. I can say the treadmill materials are of very good quality and wouldn’t... See more



Company details

  1. Fitness Equipment Store
  2. Fitness and Nutrition Service

Written by the company

JTX is an independent fitness brand based in West Sussex. We design, build and sell home gym equipment — treadmills, bikes, rowers, cross trainers — directly to our customers. No middlemen, no hype, no subscriptions required. Just dependable machines, honest advice, and a team that’s here when you need them.

JTX Fitness Guarantee

We are here to help you achieve your goals

We are here to help you achieve your goals
JTX started in 2009 with a straightforward idea: fitness equipment should hold up in real use, not just look good on day one. Too much of the industry felt driven by hype — short-term trends and promises that didn’t translate once routines changed or life got busy. We wanted to build something different. Equipment people could come back to through different phases of training, different stages of life, and trust that it would still do its job. That thinking still shapes how we design, build and support every machine today. Training that fits around your life: We design for the way people actually train — the early mornings, the busy weeks, the sessions that just keep you ticking over. Not the highlight reel. Equipment that’s built properly: We prioritise build quality, real-world testing and considered engineering. No gimmicks, no feature clutter — just machines that do what they should, consistently, for years. Support that doesn’t disappear after you buy: Our UK team is here before purchase, during setup, and long after delivery. Buying guides, care advice, repairs — we’re not hard to reach and we don’t hide behind chatbots. Longer warranties, fewer worries: All equipment comes with generous in-home repair warranties as standard. If something needs fixing, we come to you. We back what we build.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(6,698)

336 reviews in the last 12 months

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Rated 5 out of 5 stars

Sprint 7 ordered and delivered

From order to delivery was a smooth process. Delivery to room of your choice was a most for such a heavy piece of equipment. The treadmill is very professional although some parts are plastic that bend a lot with pressure but overall the build quality is great. The digital console is perfect for my needs and the incline motion is smooth. It was a little larger than I expected but no larger than the dimensions listed. The belt motion is great at running speeds but a little less smooth at low walking speeds but not an issue. There are plenty of spaces for your needs cup holder is useful even if the bottle bounces around when running. In general I am very happy with the product, it does what I need it to and does it well.

December 30, 2025
Rated 5 out of 5 stars

Helpful team at JTX

Helpful team at JTX - I was able to visit their offices in Shoreham Beach and try the treadmill before I purchased it. Delivery was easy and the team that brought it were professional. JTX warranty inspires trust in them also.

December 29, 2025
Rated 5 out of 5 stars

JTX sprint 7 treadmill

Can’t comment on longevity of treadmill yet as I e only had it for two weeks, however first impressions are excellent. Jtx as a company have been excellent to deal with and the courier company they use went above and beyond to ensure my treadmill was placed in the room I chose. 10/10 company. Others companies could learn a thing or two from them.

January 16, 2026
Rated 5 out of 5 stars

I’ve been so impressed with JTX…

I’ve been so impressed with JTX Fitness. I bought a treadmill at what was probably a peak time for them (beginning of January) and I was contacted about delivery and set up really quickly.
I’ve been properly updated at every stage and delighted that I can now enjoy using my treadmill! The engineer who fitted it was friendly and professional and kept me updated on his arrival time.
10/10 service from start to finish, I cannot recommend them enough. Thank you!

January 8, 2026
Rated 5 out of 5 stars

Great products and great service

Really good comms and delivery process. I opted to build unit myself as didnt want to wait a week for an available engineer. Didnt affect my warranty and very helpful staff to resolve. Happy customer

January 8, 2026
Rated 5 out of 5 stars

Very happy with the treadmill

Very happy with the treadmill, overall. ☺️

Perfect for our needs.

The assembly instructions were a bit obtuse…(both the screws that hold the arms in place need to be loose before assembly, not just the left-hand one, as indicated in the instruction booklet) but, once we had it up and running, it certainly does everything we want it to.

January 9, 2026
Rated 5 out of 5 stars

ignite airx bike is class

I really like the ignite airx bike. I have a knee injury from which I'm still recovering and I'm training for a Hyrox. It's equivalent to a concept 2 bikeerg. Super prompt delivery by the company. All good here so far.

January 10, 2026
Rated 5 out of 5 stars

An excellent product at a good price

An excellent product at a good price. Sensible advice from the company prior to buying on the best choice of treadmill. Assembly was quite easy although chamfered front edge bolts would have been appreciated to make locating easier. Delivery was exactly on time with no problems. So far so good!

January 8, 2026
Rated 5 out of 5 stars

Life changing

From ordering my treadmill online all the way through to delivery, I have been really impressed. Detailed info to help chose the correct treadmill for my needs and the smooth process of choosing when it would be delivered. The delivery company kept me informed and up to date with timings on the day.
As for the machine…life changing! I have run five times in just over a week. Something I wouldn’t have achieved if I were going to the gym or running outside.
Best choice I’ve made.

January 8, 2026
Rated 4 out of 5 stars

God but room for improvement

Essentially good solid kit, and excellent customer service, but loses a star for poor quality of manual, both regarding assembly and use. Also, it seems mean to skimp on the length of the power cable which is so short as to be almost useless.

January 8, 2026
Rated 5 out of 5 stars

Very happy with choice made

Needed to replace much used crosstrainer and felt overwhelmed by the market. JTX site had useful guides to understand the individual machines which really helped. Once ordered very clear delivery information. Machine did take more putting together than anticipated but instructions very clear and very happy with choice made.

January 7, 2026

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