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Rated 1 out of 5 stars

Jujube's customer service tells you they are a real, live human being but I don't believe it. They won't call you or give you their number to call and speak to a human being. They just keep giving yo... See more

Rated 1 out of 5 stars

Indifferent about customer experience. I purchased a bag and then a day later it went on sale. I contacted them about adjusting my order since it hadn't even been shipped yet and they told me they don... See more

Rated 1 out of 5 stars

This company are utterly useless at customer service. They give bland, uninformative responses and will not answer simple questions such as "When will my goods ship"? When I asked to cancel as I... See more

Rated 1 out of 5 stars

After buying a changing bag (costing over £100) and using it a handful of times the strap broke, deeming it unusable. So far I've been trying for 3 months to get customer services to either refund or... See more

1.1

Bad

TrustScore 1 out of 5

2K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Had an issue with the zipper on the bag…

Had an issue with the zipper on the bag I purchased. Customer Service was prompt and efficient in their response - the issue was resolved without incident, and I received my new bag immediately thereafter. Great service and products. Totally in love with my new BRB.
Happy Mom and toddler ;)

March 12, 2018
Unprompted review
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Rated 3 out of 5 stars

Selling out within 1 minute Unacceptable

While I appreciate the fact that jjb products hold their value, I dislike the fact that I have to wake up in the middle of the night to buy limited release products that “cart jump” aka sell out within 1-5 minutes of release. It also seems like every release recently has been very limited.

March 12, 2018
Unprompted review
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Reply from Ju-Ju-be

Hi Erica!

Thank you for sharing your concerns with us. We are working to make sure that all customers have a fair opportunity to limited release products in the future. We apologize for any inconvenience this may have caused you and hope you enjoy your Paci Pod and Be Quick for a very long time!

Ju-Ju-be Xo!

Rated 3 out of 5 stars

Ju-ju-be have promotion free shipping…

Ju-ju-be have promotion free shipping and each order receive coin purse. However I received only 2pcs coin purse out of 9 orders bags. And 1 coin purse out of 6. So I was disappointed. Next time don't post anything that you cannot gave to the customer.

March 11, 2018
Unprompted review
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Reply from Ju-Ju-be

Hi Mary Jo!

Thank you for sharing your feedback with us! We are reaching out to you via email to address your concerns. We truly apologize for the inconvenience and look forward to resolving this issue!

Have a wonderful day!

Ju-Ju-be Xo!

Rated 4 out of 5 stars

My order came quickly

My order came quickly. My only complaint is that the zipper on the bag doesnt zip easily and requires two hands. I was expecting better quality than a plastic zipper on a $40 tote bag.

March 11, 2018
Unprompted review
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Reply from Ju-Ju-be

Hi Michelle!

Thank you for sharing you concerns with us! To better assist you please contact us at customerservice@ju-ju-be.com. We apologize for the inconvenience and look forward to hearing from you.

Have a wonderful day!

Ju-Ju-be Xo!

Rated 5 out of 5 stars

I love Ju-Ju-be!

I love Ju-Ju-be!! They are great to deal with and I love all their products!! Just wish they had more for peeps who live in rural areas and can't get to trunk shows!!

March 11, 2018
Unprompted review
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Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, whenever I had a question they answered quickly. I was impatient for my items to ship and they were able to thankfully reassure me that they were in stock and their policy on processing times. Loved the items and they were packaged great and got to me safely. Would order from them again and recommend to any of my friends or family!

March 10, 2018
Unprompted review
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Rated 5 out of 5 stars

The product’s quality speaks for…

The product’s quality speaks for itself. The package arrived on time in a nice secured box. I have a friend who works at a daycare. When I showed and told her about the qualities of the bag and that it was machine washable, she stated “You have no idea how many people need this at my work. I’ve had some STINKY/FILTHY diaper bags!”. The bag is treated inside and out so that it’s easy to wipe down and prohibits the growth of odor developing bacteria. Talk about making life easier.

March 10, 2018
Unprompted review
Rated 5 out of 5 stars

I highly recommend this company

I highly recommend this company, their products are amazing, shipping was quick, and so far their customer service has been excellent!

March 9, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Joanie!

We hope you enjoy your Vector and Be Sassy for a long time! We truly appreciate the love!

Have a wonderful day!

Ju-Ju-be Xo!

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Rated 1 out of 5 stars

Yes the product is good and I liked it

Yes the product is good and I liked it. However your order policy sucks. Your products are super expensive and yet you don’t accept exchanges and if you return the product the customer still responsible for shipping charge.

March 9, 2018
Unprompted review
Ju-Ju-be logo

Reply from Ju-Ju-be

Hi Marnelli!

Thank you for sharing your feedback with us. We truly apologize for any inconvenience we may have caused you. We are addressing your concerns internally and hope to provide a better return program in the future.

Have a wonderful day!

Ju-Ju-be Xo!

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Rated 5 out of 5 stars

Love at first sight!

I bought my first Jujube and fell IN LOVE! I can't stop buying them and love them for every occasion. Not only do you get a bag but you get a strong jujube community to go with it! Couldn't recommend Jujube enough!

March 8, 2018
Unprompted review

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