Jujube's customer service tells you they are a real, live human being but I don't believe it. They won't call you or give you their number to call and speak to a human being. They just keep giving yo... See more
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Indifferent about customer experience. I purchased a bag and then a day later it went on sale. I contacted them about adjusting my order since it hadn't even been shipped yet and they told me they don... See more
This company are utterly useless at customer service. They give bland, uninformative responses and will not answer simple questions such as "When will my goods ship"? When I asked to cancel as I... See more
After buying a changing bag (costing over £100) and using it a handful of times the strap broke, deeming it unusable. So far I've been trying for 3 months to get customer services to either refund or... See more
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They are amazingly helpful at JJB
They are amazingly helpful at JJB. I’ve order from them many times and only once had an issue. I messaged customer service and they fixed the issue right away. I love shopping with JJB.
Jujube is amazing!
Jujube is a great company. They have quality products that last. The price initially can seem high, but these bags have great resell value. Their customer service is amazing, as are the community of followers. I recommend these products for the baby/toddler stage and beyond!
I placed an order early in the morning…
I placed an order early in the morning on March 6th and received notification that it had shipped that afternoon. It has now been 48hrs and the package has not been received by USPS yet. I placed several orders with other retailers in the evening of the 6th and they have arrived already today. I don't anticipate ordering from Jujube in the future if this how long it takes them to drop a package off once a shipping label is made.

Reply from Ju-Ju-be

Reply from Ju-Ju-be
Best brand on the market!
I love Ju Ju Be! I have been purchasing from this company for 3 years now and was never disappointed. The quality and service is unmatched and doesn't compare to any other brand.

Reply from Ju-Ju-be
I love all of their products
I love all of their products. So durable and well thought through.
I'm super happy with these products
I'm super happy with these products - we got a bunch! They are useful, stylish, and still look great even though I'm using a lot of them everyday. The BFF, the stroller straps, and the paci pod currently get the most use, but I also use the fuel cell, and my partner has a hatch diaper bag that he loves using. I would highly recommend these to any mama or papa out there!
I ordered a backpack for my daughter…
I ordered a backpack for my daughter and she LOVES IT! So many ways to keep things arranged so it's not a mess. She is excited to be able to find things and know where they are. Plus she loves the design of the fabric. I will probably buy something for myself soon.
Amazing
Amazing, high quality products. The Be Right Back was better than anticipated with tons of space and more than enough pockets.
Couldn’t be happier!
Excellent quality products that were clearly made by moms who know there stuff! As a soon to be second time Mom it has been hard to find products that can withstand all of the daily wear and tear of toddler life. Ju-Ju-be products have made everything that much easier being a stay at home mom! In addition us military mommas having the benefit of a discount is an honor I’m grateful for.
Best bags I’ve ever owned
Best bags I’ve ever owned, and I’m not even a mom yet! I have a chronic illness that requires me to take a medical kit with me everywhere I go, and these bags are so handy and easy to organize.
Love the bag
Love the bag. Had a hard time choosing which print to go with as you have such a great selection.
The products are nice but support was a…
The products are nice but support was a bit of a hassle. I received a damaged product and instead of shipping me a new product right away they made me return the old product and once that product was received they shipped me a new one (still have yet to receive that one). I get things happen but to receive 5 stars you should have shipped the new piece out right away and allowed me to return the old one within X days.

Reply from Ju-Ju-be
Excellent product would recommend to…
Excellent product would recommend to anyone quick delivery find workmanship
I bought my BRB from a retailer that…
I bought my BRB from a retailer that ignored my request for an exchange. JJB’s excellent customer service solved the issue for me and responded right away. I’m definitely a customer for life! Great quality bags + functionality + excellent customer service = JJB!
Best product ever
Best product ever! I have one idea though. Knowing it's hard to get licenses.BUT..You could possibly expand your client base if you opened the door for geeky/nerdy patterns. Star wars, game of thrones, doctor who, DC and Marvel etc..I'd buy all the things.
Extremely comfortable straps (BRB)
Extremely comfortable straps! Fast shipping and great quality! Will definitely shop here again!
Amazing high quality products
Amazing high quality products, always new additions and great customer service. This company allows encourages customers to shop from small retailers to promote small business growth.

Reply from Ju-Ju-be
I love all of the JuJube products I…
I love all of the JuJube products I have ever gotten. I love that they provide military discount and mail their products within a week after purchasing online. I’d highly recommend any parent to buy their bags!
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