Julian Wadden Reviews 

718
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 307 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally professional, highly knowledgeable, and very quick to respond to various property maintenance issues. People truly appreciate the consistently clear communication and reassuring attitude provided throughout the entire process, making overall property management smooth and stress-free. However, some people mentioned experiencing frustrating difficulties with communication and unreturned phone calls when trying to reach the local office by phone. A few reviewers also felt that certain team members were unhelpful or dismissive when dealing with specific property concerns or sales inquiries.

What people talk about most

Staff

Customers report extremely positive experiences with staff, highlighting their professional, helpful, and... See more

Service

Customers consistently note positive experiences with service, highlighting efficient and professional... See more

Customer service

Consumers find customer service to be positive, highlighting dedicated support and helpful staff. Reviewers... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick replies and efficient... See more

Customer communications

People report ambiguous experiences with contact. Some consumers experienced difficulties reaching out,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a subcontractor for Julian Wadden and have always had a great experience with the girls in the property management department. Always sort out any issues I have straight away and very h... See more

Rated 5 out of 5 stars

I have dealt with Ria at Julian Wadden now on several occasions and Ria has been nothing but exceptional. Very articulate, knowledgable and quick to respond. We trust them with numerous properti... See more

Rated 5 out of 5 stars

Wanted to express how great it is working with Chelsea Percival. As a landlord I have found that Chelsea is always proactive, making sure that all legal requirements on the property are up to date, an... See more

Company replied

Rated 5 out of 5 stars

It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Management Company
  3. Real Estate Rental Agency

Written by the company

Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

718 reviews

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1-star

No recent history of asking for reviews

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4.7

All reviews

(718)

302 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’ve been a tenant for over 5 years

I’ve been a tenant for over 5 years, jade gatley-smith has been my property manager the whole way through and she’s honestly been amazing, replies within a day for any needs and been an amazing help with personal circumstance, can’t recommend enough!

August 24, 2026
Unprompted review
Rated 5 out of 5 stars

Ria - Exceptional Service

I have dealt with Ria at Julian Wadden now on several occasions and Ria has been nothing but exceptional. Very articulate, knowledgable and quick to respond. We trust them with numerous properties not just one.

I hope JW give her the recognition she deserves and this review is acknowledged.

Many thanks for all the help and support Ria.

Emily

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

I am a subcontractor for Julian Wadden…

I am a subcontractor for Julian Wadden and have always had a great experience with the girls in the property management department.

Always sort out any issues I have straight away and very helpful an go above and beyond with their landlords.

Ria, Jade, Sophie, Mia,Ellie,Collette

All very good at what they do and would recommend working with this team, given the chance.

Ta
Danny - Lomax Trade Solutions Ltd

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Ria is my account lead

Ria is my account lead. Whenever there is any need to contact her she always replies within a short time. I feel that Ria is always receptive to any issues and always seeks to resolve them in a fair and balanced way. My experience dealing with her is always positive and I can recommend Julian Waddens based on my experience with her.

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

THE SUPORT AND PROFESSIONALISM OF THE…

THE SUPORT AND PROFESSIONALISM OF THE PROPERTY MANAGEMENT TEAM IS ONE OF THE BEST WE DEAL WITH IN THE NORTH WEST, WE FIND THEM ATTENTIVE AND ALWAYS GET A RETURN CALL IF NOT AVAILABLE, WE FEEL EXCEPTIONALLY PLEAED WORKING ALONG SIDE THIS COMPANY.

REGARDS
J J ATKINSON
MANAGINING DIRECTOR

August 21, 2026
Unprompted review
Rated 5 out of 5 stars

Property manager at Julian waden

Property manager at Julian waden, Jade Galtrey was fantastic handling client's property fantastically and it's always a pleasure the way she responds and resolves all matters raising. I recommend her!

August 11, 2026
Unprompted review
Rated 5 out of 5 stars

thanks for always being on top of my…

thanks for always being on top of my requests and managing my property proactively, it saves me a lot of headache.

August 19, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Darren,
 
Thank you for taking the time to leave this review for Julian Wadden. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Flat purchase

Nicola (the agent who handled our purchase of a flat) was professional, supportive and helpful throughout what proved to be a long-drawn out process, facilitating communication and clarity between the seller and ourselves, and providing appropriate prompts when the process needed to be nudged along.

August 7, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Gary,

Thank you for sharing your experience with us. We are delighted to hear that Nicola provided such attentive and supportive service throughout your flat purchase.

We really appreciate your kind words.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Good Property Manager, average agency.

The rating is given for my property manager Jade who is always very helpful and tries to do her best for landlord and tennant.
On the whole as a letting agent I would give JW a 3 probably as I have not always had such a good experience with other members of the team. In particular the contracts department need to improve the range and number of tradesmen on their books. The quotes provided for relatively basic work or repairs are invariably ludicrously high and so I end arranging tradesman myself which defeats the purpose of having a fully managed letting package.

August 5, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Richard, 

Thank you for taking the time to leave this review for Julian Wadden and noting Jade's great service. Reviews such as yours will help others in choosing their agent, so it really is appreciated. 

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Jade has been really helpful

Jade has been really helpful, we have had a few teething issues with our property but she has replied promptly and been very efficient. Thank you

August 13, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Louise,
 
Thank you for taking the time to leave this review for Julian Wadden. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Review

The staff at the Heaton moor office are especially helpful and extremely friendly, I have had the pleasure of working with Jade, Sophie and Ria, whenever I need help or advice they are always available to assist, keep up the good work!!

August 12, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Amber,
 
Thank you for your review of Julian Wadden.
 
Jade, Sophie and Ria will all be delighted that you took the time to acknowledge their kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Jade has been proactive and efficient…

Jade has been proactive and efficient dealing with the various issues regarding reletting the property.

August 11, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Hello,   
 
We are very pleased to see that you have been impressed by the overall service you have received from Jade at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.   
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

JW Managed Service

Jade great as always....speedy responses and quick actions! Cant ask for more than that.

August 6, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Stephen,
 
Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Jade.
 
We really appreciate your kind words!
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Great support from Nicola.

Great support from Nicola.

August 5, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Mia,

Thank you for your kind words! Nicola will be delighted that you took the time to acknowledge her kind and helpful service.
 
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Abby and Ella from Stockport offices…

Abby and Ella from Stockport offices were magnificent. They helped me to secure my flat quickly. Was a very smooth transition.

July 31, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear JR,

Thank you for sharing your experience with us. We are thrilled to hear that Abby and Ella provided attentive and supportive service to you. We appreciate your recommendation and wish you all the best in your new home!

Kind regards,
Customer Care Team

Rated 5 out of 5 stars

We have happily moved in

We have happily moved in. The process was smooth and Abby kept us updated as much as possible.

Thank you

July 31, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Shannon,
 
Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Abby.
 
We really appreciate your kind words.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

Bobak our agent from JW was excellent…

Bobak our agent from JW was excellent throughout our house purchase. As first-time buyers, we really appreciated his responsiveness, professionalism and willingness to keep us informed at every stage.

Our purchase involved a number of complexities and delays outside anyone's control, but Bobak remained proactive, approachable and supportive throughout. He was always quick to respond, chased matters when required, and helped keep everything moving.

We completed successfully and collected the keys last week. Thank you again for all your help. Highly recommended.

August 3, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Angel,
 
Thank you for taking the time to leave Julian Wadden a five star review, highlighting your experience with Bobak. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
 
Kind regards,
Customer Care Team

Rated 5 out of 5 stars

The relationship manager Collette is a…

The relationship manager Collette is a great support .. She resolves all matters and in a timely way and gives a balanced fair approach when managing the relationship between my self as a landlord and the tenant on various matters that arise ..

July 8, 2026
Unprompted review
Julian Wadden logo

Reply from Julian Wadden

Dear Mohamed,
 
Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Collette.
 
We really appreciate your kind words.
 
Kind regards,
Customer Care Team

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