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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It's always a pleasure dealing with Jade Galtrey-Smith when i have a quiery or problem in the house. Jade is very professional, polite & always gets the tasks done asap. She is a asset to the company... See more
Company replied
When Julian Wadden acquired Edward Mellor Lettings, I must admit I was a little concerned as to how things would change. I needn’t have worried, the service appears more structured and its easier to... See more
Company replied
My family and I are tenants with Julian Wadden and I cannot fault them so far. I have dealt with my fair share of agents over the last 20 years and this is a good estate agent that does work for the t... See more
Company replied
Company details
Written by the company
Julian Wadden is one of South Manchester’s leading estate agents in Sales, Lettings and Property Management.
Contact info
10 Moorside Road, SK4 4DT, Heaton Moor, United Kingdom
- 0161 713 4013
- management@julianwadden.co.uk
- julianwadden.co.uk
4.7
Excellent
709 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Getting things done
Buying a house is never easy but we were lucky to be well looked after with the initial purchase by Maddy Porter who was quick to pick up the phone and sort things with the vendor; and then when things dragged on and the chain got messy Nicola Viner was among the very few people who got things done. Her persistence and determination to keep communication open and help with negotiations was absolutely key to getting things sorted and over the line.
July 6, 2026
Unprompted review
Reply from Julian Wadden
Dear Peter,
Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Maddy and Nicola.
We really appreciate your kind words!
Kind regards,
Customer Care Team
Excellent customer service from Jade
Jade has consistently looked after us really efficiently, always prompt with her response and friendly too!
July 16, 2026
Unprompted review
Reply from Julian Wadden
Dear Geoff,
Thank you for taking the time to leave a five star review, mentioning Jade's excellent service. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
The company handles rental agreements…
The company handles rental agreements with kindness as well as manages the rented properties efficiently by the use of IT to report damages and faults which are usually promptly fixed with landlords support. Both renters and landlords are satisfied.
July 19, 2026
Unprompted review
Reply from Julian Wadden
Dear Wisdom,
We are very pleased to see that you have been impressed by the overall service you have received at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Thank you to Collette for all your help
Thank you to Collette for all your help
July 17, 2026
Unprompted review
Reply from Julian Wadden
Dear Charlie,
Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Collette.
We really appreciate your kind words!
Kind regards,
Customer Care Team
Jade dealt with my query promptly and…
Jade dealt with my query promptly and efficiently it's a pleasure to do business with her.
July 16, 2026
Unprompted review
Reply from Julian Wadden
Dear Peter,
Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Jade.
We really appreciate your kind words!
Kind regards,
Customer Care Team
Really good service.
Really good service.
They do everything you ask very promptly!
Great communications too.
I’m very happy with them.
My Account Manager Jade is wonderful.
July 16, 2026
Unprompted review
Reply from Julian Wadden
Dear Lee,
Thank you for taking the time to leave Julian Wadden a review, especially noting the excellent service provided by Jade. We really appreciate your kind words!
Kind regards,
Customer Care Team
Jade is very helpful and professional
Jade is very helpful and professional. She is a very good property manager.
July 6, 2026
Unprompted review
Reply from Julian Wadden
Dear John,
Thank you for taking the time to leave Julian Wadden a 5 star review, especially noting the great service provided by Jade.
We really appreciate your kind words!
Kind regards,
Customer Care Team
Fab Service from Jade Galtrey-Smith!!
I have dealt with Jade Galtrey-Smith on a few cases over the past couple of years.
her communication and attention to detail is second to none. she always keeps me updated. She is an asset to your company
i look forward to continuing to work with her
July 13, 2026
Unprompted review
Reply from Julian Wadden
Dear Joanne,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Jade at Julian Wadden. Jade will be delighted that you took the time to acknowledge her fantastic service.
Kind regards,
Customer Care Team
An exceptional Property Manager - Ria
I have been working with Ria who is managing my property. She is one of a kind- she handles maintenance issues effortlessly and without delay. Her communication is clear, and her advice to solve the issues spot on. She is a problem solver with a rare touch of caring on all sides. I feel lucky to have her looked after my property.
July 10, 2026
Unprompted review
Reply from Julian Wadden
Dear Dwin,
Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Ria.
We really appreciate your kind words!
Kind regards,
Customer Care Team
Ria Webster and the team are very…
Ria Webster and the team are very professional and I can highly recommend Julian Wadden to manage your property.
July 10, 2026
Unprompted review
Reply from Julian Wadden
Dear Kevin,
Thank you for taking the time to leave a five star review, mentioning the excellent service you have received from Ria at Julian Wadden. Ria will be delighted that you took the time to acknowledge her professional service.
Kind regards,
Customer Care Team
Professional and Courteous
Jade Galtrey-Smith has been very professional, courteous and friendly, whilst dealing with all aspects regarding my father’s rented property.
July 9, 2026
Unprompted review
Reply from Julian Wadden
Dear Debbie,
Thank you for taking the time to leave a five star review for Julian Wadden, highlighting your experience renting with us. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
I had an offer accepted on a property
I had an offer accepted on a property, only for the sale to fall through because of the way this estate agent handled the process.
After my offer was accepted, I was told I had to pay a £60 fee for AML (Anti-Money Laundering) checks. I queried this because other estate agents had confirmed that this cost is normally covered by the agent, not the buyer.
Instead of discussing the matter with me, Rebecca allegedly told the vendor that I was refusing to complete the AML checks. That was simply untrue. My concern was about being asked to pay the fee, not about completing the required checks.
As a result, I lost the opportunity to purchase the property. I found the communication misleading and the handling of the situation extremely disappointing. I would have expected accurate information to be passed to the vendor and a willingness to resolve the issue professionally rather than misrepresenting my position.
Based on my experience, I cannot recommend this estate agent
July 8, 2026
Unprompted review
Reply from Julian Wadden
Dear Callum,
Thank you for taking the time to leave a review. We're sorry to hear that you were disappointed with your experience.
We take our obligations around Anti-Money Laundering compliance seriously, and our processes are designed to ensure these legal requirements are met. We're sorry to hear you felt there was a misunderstanding regarding the AML checks and the associated fee.
We appreciate that this was a frustrating situation, we always aim to communicate clearly and professionally with all parties throughout the sales process. We're sorry that you feel this wasn't reflected in your experience, and will take on board your comments to improve our service in future.
If you would like to discuss your experience further, please email us with more information, at complaints@julianwadden.co.uk.
Kind regards,
Customer Care Team
Jade - property manager
Jade, our property manager is always quick to resolve any issues that arise with the property, and I am very very pleased with the service provided
July 7, 2026
Unprompted review
Reply from Julian Wadden
Dear Tom,
We are very pleased to see that you have been impressed by the overall service you have received from Jade at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
My experience with the staff is smart…
My experience with the staff is smart and simple and understanding I am satisfied thanks
July 7, 2026
Unprompted review
Reply from Julian Wadden
Dear Peter,
Thank you for taking the time to leave this review for Julian Wadden. Reviews such as yours will help others in choosing their agent, so it really is appreciated!
Kind regards,
Customer Care Team
I deal with Jade and she’s always…
I deal with Jade and she’s always excellent in keeping me up to date on any issues on my property and deals with issues swiftly.
July 3, 2026
Unprompted review
Reply from Julian Wadden
Dear Mark,
We are very pleased to see that you have been impressed by the overall service you have received from Jade at Julian Wadden, thank you for taking the time to leave a review. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
We have recently had a few problems at…
We have recently had a few problems at the house with a cracked front window and last week a broken back window I reported the problems to Mia Aspinall and she has been more than helpful in getting the windows sorted for us she was quick to get back and kept us updated on any progress a very good service in all thank you
July 3, 2026
Unprompted review
Reply from Julian Wadden
Dear Neil,
We wanted to thank you for your review, mentioning the excellent service you have received from Mia, in the Julian Wadden Team recently. It was very kind of you to take the time to post this review.
Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
Outstanding Property Relationship Manager
Julian Wadden has managed my rental property for the past year or so and has proven to be professional - it has always been a pleasure dealing with Mia, Property Relationship Manager, who was always contactable, responsive, proactive and 100% reliable. When Mia said she would do something, she did it and with a very pleasant demeanour. Her telephone manner and client handling skills are exemplary - she is a great ambassador for Julian Wadden and the wider business. Thank you Mia for effortlessly establishing such a good rapport and engendering that critical trust in such a short period.
July 3, 2026
Unprompted review
Reply from Julian Wadden
Dear Mr Broughton,
Thank you for your review of Julian Wadden.
Mia will be delighted that you took the time to acknowledge her kind and helpful service.
We appreciate when our clients give complimentary reviews, as it helps others in choosing their agent.
Kind regards,
Customer Care Team
Good communication from Jade.
July 1, 2026
Unprompted review
Reply from Julian Wadden
Dear Craig,
Thank you for taking the time to leave a 5 star review on Trustpilot!
Kind Regards,
Customer Care Team
I have recently received some…
I have recently received some assistance from Ria who was a pleasure to speak with, thank you Ria for helping!
June 30, 2026
Unprompted review
Reply from Julian Wadden
Dear Jo,
Thank you for taking the time to leave Julian Wadden a review, especially noting the great service provided by Ria.
We really appreciate your kind words.
Kind regards,
Customer Care Team
Reply from Julian Wadden
Dear Jerry,
Thank you for taking the time to leave a five star review, highlighting your experience with Collette at Julian Wadden. Reviews such as yours will help others in choosing their agent, so it really is appreciated.
Kind regards,
Customer Care Team
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