Jumia Reviews 34

Jumia is one of the most recognized e-commerce platforms in Africa, often described as the “Amazon of Africa.” Established in 2012, it operates as an online marketplace where different sellers offer products such as electronics, clothing, groceries, and household items. In addition to this, Jumia provides delivery and digital payment services, making online shopping more accessible to people across several African countries, especially Nigeria.
One of the company’s major advantages is how it has made online shopping easier and more popular. Many people who previously depended on traditional markets can now shop conveniently from their homes. Jumia attracts customers through features like pay-on-delivery, a wide range of products, and frequent promotional events such as Black Friday sales. It also supports small businesses by giving them a platform to reach more customers.
Despite these benefits, Jumia has received criticism from users. Some customers have reported issues like delayed deliveries, poor customer service, and problems with refunds. There are also complaints about receiving items that do not match their descriptions or are of low quality. These problems often occur because Jumia allows independent sellers to use its platform, which can lead to inconsistent product standards.
Another challenge facing the company is profitability. Jumia has struggled financially over the years and has had to make changes, such as reducing costs and focusing on key markets, to improve its performance. It also faces strong competition from other global e-commerce platforms.
In conclusion, Jumia has played a significant role in developing e-commerce in Africa by providing convenience and new opportunities. However, while it offers many benefits, customers need to be cautious by checking product details and seller ratings before making purchases.

I got the exact product but not the size of shoe. But I still manage to use the shoe.

Ther service is fast and reliable 👍

Long-time customer here: 5+ years shopping on Jumia. What keeps me coming back: prompt delivery timelines, reliable customer service, and products that match the quality advertised. Highly recommend.

I ordered a headset on March 17th, which was scheduled to arrive by March 24th–25th. It didn't arrive. I contacted customer service, and an agent assured me it would be delivered by March 26th–27th. Today is the 27th, the day is over, and I still have no headset and no update. Jumia needs to resolve this and deliver my item immediately. My order number is 1132322132

Jumia is a great company by the fact they deliver their products and are at cheaper prices.I enjoy the variety of items available for purchase

I recently ordered from Jumia and overall, the experience was fairly okay, though not perfect.
The ordering process on the app was simple and easy to navigate, which made finding the product I needed quite convenient. The item I ordered eventually arrived and was generally as described, so that part of the experience was satisfactory.

However, the delivery took longer than the estimated time, and there wasn’t much communication about the delay. It would really improve the experience if updates were more consistent so customers know exactly what to expect.

Customer service was polite when I contacted, but responses could be faster and a bit more helpful when addressing concerns.

Overall, it wasn’t a bad experience, but it also wasn’t outstanding. With better delivery timelines and improved communication, the service could easily be much better. I would still consider ordering again, hoping to see some improvements next time.

I have utilized Jumia Kenya various times for various products ranging from phone items to home ones. I appreciate that they accept M-PESA at checkout and frequently run great deals during sales. My experience, though, has been mixed some of the items I got were tardy or didn’t match the description. Customer support was tough to reach when I tried to return a product too. While I like the convenience, I feel Jumia should work on their reliability for delivery and customer service response.

I received Men's Trendy Casual Sneakers on time. It was also the exact quality shoe I chose.

Jumia product are good with good discount and they delivery on time but some they there delivery delay and maybe you can pay twice due to delay message thinking you have not pay so they need to change on this and improve on it

I will love to work with you

I like the company's promptness in delivery and the logo. What I don't like is the slowness of the network and also the ease with which internet fruadsters assess their site to swindle customers. The company should invest in internet security and also employ the service of a reputable and internationally recognized web designer .

I shop my waist trainer from Jumia” I got the delivery very fast and safe, but the waist trainer was so small and I wasn’t informed about the size before making payment.

I helped someone ordered an item, ItelP40 from Jumia which took more than 2 weeks to arrive.I took it to the owner and helped him set everything up neatly. While at it, I noticed the phone hangs and became hot at the top. I quickly restart the device and handed it to the owner. The next day, the man started complaining and ordered me to come over. I contacted Jumia NG and they said the item is eligible for return. I returned the item neatly on July 2 and I was contacted thereafter to expect the refund. Till today, August 10th, I haven't received any refund or even the item. At least, they should return the item back if they can't refund me. I have contacted them more than 40 times, they said I should expect it within 3 business days, it is more than a month now and this has pitted me against the owner. I regret shopping with them. Pls, JUMIA refund me my money #100k or return the counterfeit item to me. I take God beg you.

Late delivery, not the quality I ordered.
I placed an order for anti-blue ray glasses. I was told it will be delivered in 5 days, ended up having it after 8 days and the quality wasn't as good as what I saw. It didn't last up to 2 weeks afterwards.

This is where I will be doing my shopping. Thank you once again

I ordered a Pinnacle 5kg Tub Washing Machine (PWM-706) + Free Dry Iron from Pinnacle Store on Jumia but i was defrauded because the "free dry iron" it never came

They use free gift to deceive me

I got my package on time, without stress and very affordable on my door step,Jumia is the best.

Ordered a product through , a friend the package came but it wasn't as expected. some product are not as portrayed on your platform.