Justairticket Reviews 

6,707
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 376 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their kindness, knowledge, and professionalism, often highlighting how helpful they are in securing the best deals and making the booking process smooth. Many people appreciate the exceptional customer service, noting that agents are patient, understanding, and go above and beyond to assist with various needs, including rebooking flights and explaining costs. The service is frequently described as excellent, with consumers feeling comfortable and confident due to the clear communication and efficient assistance provided. However, some customers also noted issues with pricing, where initial website prices were significantly lower than the final quoted amounts, leading to feelings of being misled. A few other people also felt that the booking process was cumbersome, with some experiencing language barriers or feeling rushed, and others reporting unexpected charges for seats and carry-ons at the airport. Some reviewers were not happy with what they perceived as pressure to accept price increases or stay on the phone for good reviews, leading to concerns about the service and poor customer service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising agents for being professional,... See more

Price

Customers had ambiguous experiences with price, with many reviewers expressing frustration over unexpected... See more

Booking process

Consumers find the booking process to be ambiguous, with many reporting issues such as being told flights... See more

Service

Clients share positive opinions on service, with many reviewers praising specific agents for their... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Rihanna Long work on trying to get the best deal for me.I was not happy with the web site price show a much cheaper amount ,then when you call the is much higher.

Rated 5 out of 5 stars

Jordan was kind, capable, knowledgeable, and very clear. He booked me on the best flights for my purposes, and made sure the tickets came through. This company checks all the airlines, including Alask... See more

Rated 5 out of 5 stars

Charlie is Super Proffesional and made me calm during one the hardest times in my life, with my daughter is in hospice. Regards and Thank You very much Charlie for your calm Professional Service!

Rated 5 out of 5 stars

The supervisor Chalie Smith understood my explanation on an unexpected error in the passenger's middle name and promptly allowed the booking not processed. So now I can rebook it with correct names. T... See more


Company details

  1. #164 of 198 best companies in Travel Agency

Written by the company

Welcome to JustAirTicket.com! We're an online travel agency focused on both domestic & international travel and are recognized by our values, commitment, and dedication to customer service. Our worldwide partnership with the most trusted global travel providers allows us to bring our customers unmatched benefits. We have made planning a trip of a lifetime easier than ever before. We offer a host of travel services and products devised to make business and leisure travel more rewarding. With us, you are never far from helpful planning & booking assistance before or during your trip.


Contact info

4.2

Great

TrustScore 4 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.2

All reviews

(6,707)

365 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Paul

Paul, the employee, made sure I understood everything and also helped me through the process, thank you!

April 21, 2026
Rated 5 out of 5 stars

Paul was wonderful!

Paul was wonderful - he helped us book our trip all the way through; and gave us advise about buying the booking refund. This was a great experience and we highly recommend Paul.

April 21, 2026
Rated 5 out of 5 stars

Travel Excellence With JustAirticket & Victor Dawson

My Experience With Agent Victor Dawson Of Just Air Ticket,com Travel Service was: AAA1+ From Start To Finish The Process was Completely Smooth & Honest I Would Highly Recommend JustAirticket Travel & Agent Victor Dawson To All;For A Smooth,Honest& Reasonable
Priced; Travel Booking Experience

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! Worst third party air-ticket company I’ve ever dealt with. Constantly changing prices. Sending you invoices for their new inflated prices. Ends up being more expensive than the airlines own web pages. Terrorising you by phone at all hours of the night. Impossible to cancel so you’re stuck with the shittiest service and horrible priced! DO NOT RECOMMEND

April 7, 2026
Unprompted review
Rated 1 out of 5 stars

Elderly mother attempted to book a…

Elderly mother attempted to book a ticket. Flight not confirmed and when she attempted to cancel (within a hour of initial booking) and they charged her $75 despite no verbiage on their website stating there is a cancellation fee. They would not consider refunding the fee.

April 1, 2026
Unprompted review

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