Just Energy Ireland 

The worst utility I have ever had the misfortune to come across. I moved into a house in Aug 2018. The day I moved in I ran Just Energy to move the bill to my name. All went seamlessly but then the trouble began. I couldn't login to the online portal for months. I emailed and rang and it went back and forth. Kept getting the excuse that it had to go through their "back office department". This eventually got resolved in Nov 2018 but even then the first agent I spoke to hadn't set-up my direct debit despite taking my details that first day I rang. A simple account access issue took months!!! Started to receive bills etc and everything seemed ok until 2019. I since not received one bill and when I do login to my online account an error pops up on screen. Emailed them about this in Mar, still waiting!!!!

I decided to switch to Just Energy after one of their sales representatives knocked on my door in Nov 2018 and offered me a great deal compared against what I was currently paying to another energy supplier. The sales representative reviewed my usage, bill etc and offered me the deal which I agreed to and signed contracts for. In Dec 2018 I receive a call from Just Energy customer services telling me that the total offered on my contract is too low and my bill would need to be increase to a little more that what I was previously paying (if I knew at the time, I would not have switched to JE). After a couple of phone calls and emails, JE gave me 3 options - 1) agree to pay increased price, 2) switch to a more basic plan OR 3) cancel my account free of charge. In Jan 2018 I decided to pick option 3 and switched to a different supplier. A couple of weeks later I received an email from JE saying that my account has been changed to a different plan without my consent. I followed up with a couple of emails and phone call until JE admitted the error and decided to close the account and informed me that no further action was required from my side. In Feb 2018 JE debited from my bank account an additional FULL month charge on an account that supposedly was closed already. This is where the real painful experience starts. Fast forward to today, after been left on hold for 40 minutes, 5 to 7 phone calls, 10 emails, many different contradicting updates and being treated like crap I’m still nowhere near receiving my refund. I just keep hearing that my case is being reviewed by their head office in Dublin (I don’t know why it needs to be reviewed when JE themselves have admitted the error). The manager is never available and non of their staffs seems to be able to give me a solid answer.
To summarise, 5 months dealing with JE, only 2 months using their service, 3 months of headache and OWED 1 full payment.
Extremely stressful bad experience, would not use their services even for free after all.

To soon to award much however 3 stars just for starters as im only just with the company a few weeks

I spoke with a lovely lady called Niamh, she was extremely helpful and was so pleasant..she sorted out everything in an efficient manner, she truly is a valuable asset to Just Energy Ireland.Léonie Mulcahy

I began the process of leaving Just Energy through the normally yearly process of switching to save on the 19th of December. The request was received and acted upon on January 9th.

On January 31st I called asking when my account would be closed as there is almost 400 euro in it and I want it back and at this point it was noted there was an issue with my account where I somehow had a negative usage.

Fast forward to today 8 phone calls later and 8 weeks later and my account is still open with no resolution in sight. My issue is currently 'with head office' after customer service could not sort it and the 'back office' could not sort it.

I asked one agent to refund the money from my account so I could get the money out and we could deal with closing the account when Just Energy resolved the issue on the account and this was also not possible.

Extremely bad experience and would never return even if next year Just Energy are the cheapest provider for me.

Great customer service experience. Friendly guy who was able to answer all my questions and more.
Helped me through the switching process.

Friendly efficient service. There was nothing complicated so it would have been very difficult to get anything wrong

No waiting to get through and query sorted no issues. Pleasant customer service

Horrible service along with customer service. Swapt my contract for electicity and gas to them because offered a deal 126 euro per mont, after 10 day got a call that it would actually be 180. cancled within cooling off period. took them 2 months to switch me back to my previous supplier and they still took 126 euro on dd from my account after my account was closed with them. after 2,5 months I am stil waiting on my money back. spent a bunch of money on the phone chasing the issue with their customer service which is alos unhelpful and horrible.

Update 5 day after leaving the firat review: my complaint finaly got sorted within 3 days from the first contact of their complaint agent. also got a good will gesture for all the issues.

Great service, very nice person on the phone!

Got a call from Mark and he clearly explained what was needed to complete my Gas account setup. Hopefully the issue will be sorted out and we continue with this prompt response from JustEnergy

Excellent service from Mark Quinlan in sorting out false estimates from ESB Networks.

Signed up in January 2018, had to call the twice in first 6 months to get a bill. Than received bills every month for next 4 months, with unpaid charges and credit. I was promised twice by 2 different agents on the phone (Liga and Ray) that my issue with billing resolved. received 3 bills over the X-mas period. Can't understand what I'm paying for no one could explain me on the phone. Stay away from this company, I don't believe they are ready to go shoulder to shoulder with big boys.

Really good and professional customer service, couldn’t fault it.

The most incompetent company that I have ever dealt with, who cannot do the most simple tasks:

Unable to issue bills (4/5 bills I have had to request to be issued).

Unable to take direct debts and call months later despite emailing you to thank you for payment.

Falsely stating that your account is overdue and then requesting proof that you did pay them so they will remove the overdue status.... (bank confirmed all three times that the payment went through on time with no issues, constantly its just energy not been able to recognise the money in their own bank account)

You are given options to make an early payment (when they can issue a bill, a rare occurrence), however they will still take payment on the due date, charging you twice for one bill.

Customer service cannot understand basic requests such as issuing a coherent letter and customer service asking you to dictate the letter to them. You will receive a letter that is irrelevant and which does not make sense.

The list goes on and on, I have raised complaints, managers promise to resolve the many issues and now my bill has not been issued for the 4th time and Just Energy cannot provide any time frame of when they might issue me with a bill.

The worst company ever,was promised different price for unlimited gas and electricity in beginning,than they said that offer was already in the price,so instead 121e promised i pay 133e and more than 2 month gone i am still have no gas on the acc and every time i ring than only getting lies that is in process and no good reason why its not done.So they are waiting till winter goes and being very smart!
So be very very careful and dont be fulls to take it!

I joined in August and 1st bill went out in September by direct debit no problem. October there wasn't enough money for to pay for the bill but I rang to pay over the phone and was told that I have to pay through the app which I did. 2 days later they went back to my account and took the money out again. I rang and was told that this was policy to go back to see if the money was there however wasn't told this over the phone. I have rang and emailed loads of times and been told its being looked into. 2 months now and still not sorted. We changed bank accounts and 2 months bills were paid from that account and not showing on the app its shows in arrears. Absolutely ridiculous and dreadful service can't wait for my contract to be up. Wouldn't recommend to anyone

Very happy to freeze my rates over 24 months with Just energy, great deal for my utilities.Thanks to Ionel great D2D agent, took few minutes longer than I expected to sign up but everything turned up great!

Signed up with Robert D2D. Got a great deal .
Never knew i can get unlimited gas and electricity. Highly recommended.
Thanks again Robert