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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the prompt and efficient delivery of products. Many people highlight the high quality of the items received, from instruments to sheet music, and appreciate the ease of the ordering process. The helpfulness and friendliness of the staff are also frequently mentioned, contributing to a positive overall experience. However, some customers also noted occasional issues, such as a six-month wait for a back-ordered item. A few people experienced technical glitches when trying to place orders online, requiring them to switch browsers to complete their purchase.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently report that items are delivered... See more

Service

Customers consistently report positive experiences with the service. Many reviewers highlight the excellent,... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speedy delivery,... See more

Order

Clients share positive opinions on order. Many customers praise the easy, efficient, and speedy ordering... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products for being... See more

Based on these reviews

Rated 5 out of 5 stars

I have dealt with Just Flutes for years and I received the same excellent service once again. I mistakenly ordered the siver flute key pendant twice, after notification of restocking. They kindly qu... See more

Rated 5 out of 5 stars

Excellent service. The item arrived with a minor problem which the team agreed could be fixed by a local flute expert rather than a return to the workshop in Croydon, saving time and money. The instru... See more

Rated 5 out of 5 stars

Ordered two recorders: they arrived very promptly, and well packed. I was delighted with one of them, but the other - no fault of the seller - was not at all good. However, it did mean I had to u... See more

Rated 5 out of 5 stars

After advise from people on Flute Forum took the plunge and bought a Trevor James 10X rather than the 5X and have not been disappointed. Am new to flute and quality is very good for price point an... See more


Company details

  1. Musical Instrument Store

Written by the company

The UK's leading flute specialist. Estabnlished in 1985, Just Flutes has been the professional's go-to for flute music, instruments, repairs and accessories. Croydon, South London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

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Rated 5 out of 5 stars

Very pleased with the curved head flute…

Very pleased with the curved head flute for our granddaughter. An excellent service from Just Flutes, overhauled before sending it out. Excellent service.

November 20, 2024
Unprompted review
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Reply from Just Flutes

Thank you for your kind words! We're thrilled to hear you had a great experience and look forward to serving you again.

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Rated 5 out of 5 stars

Good experience all round

Reed well priced, well packaged and arrived quickly. Thank you

November 4, 2024
Unprompted review
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Reply from Just Flutes

Thank you so much for your support! We're happy to know we met your expectations.

Rated 5 out of 5 stars

Great

Quick delivery

November 8, 2024
Unprompted review
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Reply from Just Flutes

Thank you so much for the 5 stars – we’re delighted you had a good experience with us.

Rated 5 out of 5 stars

Very good experience

Very straightforward to deal with and offered the Korg TM-60-WH Combo Tuner Metronome at a much more competitive price than found on Amazon

October 30, 2024
Unprompted review
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Reply from Just Flutes

We’re so pleased to hear you had a wonderful experience. Thank you for taking the time to leave such a lovely review.

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Rated 5 out of 5 stars

I would recommend buying from this shop…

Great communication and delivered on time. Very pleased with the item - it’ll make a lovely gift.

November 25, 2024
Unprompted review
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Reply from Just Flutes

Many thanks for your kind words! We’re absolutely delighted you had such a positive experience.

Rated 5 out of 5 stars

Great experience.

I ordered a new Trevor James copper alloy Alto flute from Just Flutes on Tuesday evening, it was delivered to my front door, in Northern Ireland on Friday.
The price was competitive, their communications excellent and the packaging first class.
They claim all flutes are checked, adjusted and tested before leaving their premises, I have no doubt this is the case and it all adds to the customer service.
Additionally, there is one annual check for the instrument included in the price. It is nice to know you can buy an instrument with confidence from a company like Just Flutes.
I have no problem recommending them to anyone wishing to make a purchase. Go for it.

November 22, 2024
Unprompted review
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Reply from Just Flutes

Thank you Stephen, this review made our day! Thank you so much for taking the time to write this, we really appreciate it.

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Rated 5 out of 5 stars

Order turned around speedily

Ordered two glow-in-the-light pink flute case covers for flute students (unfortunately couldn't stretch to replacing the actual cases on our school budget) and received the items in a most timely way. Serious value for money, a good fit for our budget.

October 24, 2024
Unprompted review
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Reply from Just Flutes

We’re absolutely thrilled with your lovely review. Thank you for your support, and we hope to see you again soon!

Rated 5 out of 5 stars

Excellent service

Excellent service, quick and reliable.
My recorder arrived quickly after payment was as described and well and securely packaged.
Buy with confidence from Just Flutes A******

October 12, 2024
Unprompted review
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Reply from Just Flutes

Your glowing feedback is much appreciated! It’s always our aim to provide top-notch service.

Rated 5 out of 5 stars

Great value for money

Really great saxophone set up and ready to go at excellent price.
Good communication throughout purchase process to delivery.

September 26, 2024
Unprompted review
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Rated 5 out of 5 stars

Highly recommended

Justflutes has been recommended to us by my child flute teacher. Service was excellent from ordering to delivery. Highly recommended. Many thanks

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Choosing a new flute case

Very helpful advice choosing a new flute case as the old one was falling apart and the original case makers are no longer in business. So nice to talk to a person and not have to rely on an internet purchase which may have been the wrong choice. Keep the shops open I say!

September 27, 2024
Unprompted review
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Reply from Just Flutes

Thank you so much, Jane - we wholeheartedly agree!

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Rated 5 out of 5 stars

Excellent, easy, efficient

What was great about this purchase was how easy and efficient it was. The website is easy to navigate to find what you need. The speed of processing and delivery by JF was fab. Well done guys.

September 3, 2024
Unprompted review

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