Just Radiators Reviews 

4,144
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 918 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and wide selection of products, finding radiators that perfectly suit their needs and decor. The delivery service is frequently highlighted for its speed and efficiency, with many items arriving promptly and well-packaged. People appreciate the exceptional service and the helpful, knowledgeable staff who provide excellent support from initial inquiry through to delivery, making the entire process smooth and easy. However, some customers also noted occasional issues with missing or incorrect components upon delivery, such as valves or brackets. Additionally, a few people experienced manufacturing defects or found minor aesthetic discrepancies with product parts, though these instances were often resolved efficiently by the company.

What people talk about most

Product

People report positive experiences with the product, often praising the quality, competitive pricing, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, with many describing products as good, solid,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its brilliance and efficiency.... See more

Staff

Consumers find staff to be exceptionally helpful and efficient, with many reviewers praising specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to order. Great website. We're delighted with our Aged Brass column radiator. The only slight niggle is the 2 L shaped bracket that hold the radiator to the wall at the top are silver. Which we d... See more

Company replied

Rated 5 out of 5 stars

Easy to navigate website, amazing range. I had a small query that was answered quickly and effectively over the phone. Painless ordering, my selection indicated the additionals Valves and connect... See more

Company replied

Rated 5 out of 5 stars

Bought a radiator showing in stock but wasn’t actually in stock, received a message offering me the same style but slightly larger and offered me this choice for the same price. Radiator looks good bu... See more

Company replied

Rated 5 out of 5 stars

Always very quick and efficient with supplies. Recently on an order of three radiators, we mislaid a set of hanging brackets on our site. A spare set was dispatched the next day, without any charge or... See more

Company replied


Company details

  1. Radiator Shop
  2. Heating Equipment Supplier
  3. Interior Designer

Written by the company

Just Radiators are an award winning radiator supplier of leading brands. We have 1000’s of radiators to choose from including designer, traditional and cast iron radiators and an extensive range of towel radiators and valves. Free delivery and next day delivery available from many of our stocked products. Shop online or call 01772 346933


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(4,144)

913 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service and an extremely wide…

Very good service and an extremely wide range of radiators to choose from. We bought 3 Lux Oxford radiators this time last year and now all installed they look brilliant. Special shout out to Jade who resolved a problem that was a plumbing error at my end, she sorted out new parts very efficiently.

May 11, 2026
Unprompted review
Just Radiators logo

Reply from Just Radiators

Hi Seventysven, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Great company/ Great customer service

I purchased a radiator which I had an issue, I got in touch with Dylan he replaced the radiator for me.

Can’t thank him enough and would highly recommend just Redditors, great service.

Uppingham Properties
Aziz

May 14, 2026
Unprompted review
Just Radiators logo

Reply from Just Radiators

Hi Aziz, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 4 out of 5 stars

Not bad experience, but refund process should further improve

The delivery was great. However, when my tradesman was fitting it, we realised that I had bought the wrong type of thermostat valve, so I had to return it for refund. Luckily, the process was smoother than expected, although I need to proactively follow up with customer services to secure the refund. Overall, not a bad experience.

April 11, 2026
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Reply from Just Radiators

Hi Carol, thank you for your 4-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Missing Radiator Valves delivery was…

Missing Radiator Valves delivery was quickly rectified. Assume lost in transit. The box was quite small. Ideally the valve package should be taped onto side of radiator box to reduce chance of getting lost in transit.

April 14, 2026
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Reply from Just Radiators

Hi Robert, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Upgrade for my house

I have over the last few years been ordering from Just radiators many different items, the service is excellent any issues they resolve it immediately without any problems, the prices are great lower than anyone else’s on the market, it’s a pleasure to do business with them. Well done keep up the good work.

April 14, 2026
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Reply from Just Radiators

Hi Lester, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

A good all round experience

Good customer service and easy to speak to someone. Radiators good quality and came much faster than expected

April 20, 2026
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Reply from Just Radiators

Hi Julie, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 4 out of 5 stars

The staff were very helpful

The staff were very helpful

April 13, 2026
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Reply from Just Radiators

Hi Patrick, thank you for your 4-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

I recently was on the lookout for…

I recently was on the lookout for bathroom towel radiators and then latterly also decided to change living room rads as well. The price for my bathroom radiator was best at Just Radiators and the service was brilliant. Bathroom towel rad arrived within 3 days. I then was on the lookout for regular rads and again was looking at prices and one of the radiators on their site was more expensive than another I had found. I preferred to stay with Just Rads so made a phone call and spoke to the lovely lady called Jacqueline and asked if she could price check. She asked for the relevant details of the radiator I had seen elsewhere so she could check- naturally I understood this. She came back to me very promptly and said they would meet this price. She was a lovely woman who was both friendly and professional. As I was in a rush she arranged next day delivery and am expecting them tomorrow. So thank you Just Rads and Jacqueline, it was so nice just to get through to a person, let alone somebody who would actually assist you - you know - like old fashioned good service 👊🏼 Thank you 👌🏼😊

May 11, 2026
Unprompted review
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Reply from Just Radiators

Hi, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Highly recommend

I recently bought a vertical radiator from them and I am very pleased with the quality of the product and customer service.
Delivery was also great and timely

April 11, 2026
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Reply from Just Radiators

Hi Iliyana, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Great collection of styles

Great collection of styles, sizes and colours to choose from, super fast delivery.

April 17, 2026
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Reply from Just Radiators

Hi GF, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Easy to order.

Easy to order.
Regular updates on delivery progress.
Excellent delivery time.
Could not fault any of the process from start to finish of transaction.

April 17, 2026
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Reply from Just Radiators

Hi Philip, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Best price for the radiator I wanted

Best price for the radiator I wanted, delivery very clear and smooth, radiator went up and works like a dream.

April 16, 2026
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Reply from Just Radiators

Hi Steve, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Good quality and reliable delivery

After placing the order, someone called me to ask me for my preferred delivery slot and check whether they'd have issues if they delivered it on a larger lorry. They delivered exactly when they said they would, and the radiator was great quality.

April 9, 2026
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Reply from Just Radiators

Hi Ben, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Fantastic customer service

I ordered a towel radiator which was delivered very quickly, however on opening the packaging, I noticed some damage on it. I spoke to Jade in customer support and sent photos. Jade was extremely helpful, she arranged for a new one to be delivered and it arrived the next day in perfect condition. Fantastic service from Jade and Just Radiators

May 7, 2026
Unprompted review
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Reply from Just Radiators

Hi Debbie, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Ease of service was brilliant

Ease of service was brilliant, purchased brass valves online, with discount and collected few hours later as needed sameday for fitting!

April 15, 2026
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Reply from Just Radiators

Hi Bean, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Towel Ladders with the most airmiles points!

I ordered three towel ladder radiators from Just Radiators for my home bathroom renovations in New Zealand. They traversed the globe and were received within three weeks from ordering. The overall cost, lead time and service provided by Just Radiators was awesome! Kai Pai!

April 15, 2026
Just Radiators logo

Reply from Just Radiators

Hi Ryan, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Great service

Great service, quick delivery and well packaged

February 12, 2026
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Reply from Just Radiators

Hi Rebecca, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

Rated 5 out of 5 stars

Good quality radiator

Good quality radiator. The communication regarding delivery was spot on, received a call from delivery driver half hour before. Would certainly recommend and would use again.

April 14, 2026
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Reply from Just Radiators

Hi Gordon, thank you for your 5-star review! If you need any further assistance, don’t hesitate to reach out – Just Radiators

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