Kamsons Pharmacy Reviews 

3,902
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and professional, often going above and beyond to assist with their needs. The service is frequently described as outstanding and efficient, with many appreciating the personalized care and quick assistance provided by knowledgeable staff. However, some customers also noted issues with customer service, experiencing rude or dismissive attitudes from staff members. A few other people also felt that the delivery service was problematic, citing incorrect or unfulfilled prescription orders and a lack of communication.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing them as friendly, helpful, and... See more

Service

Customers consistently note positive experiences with service, often describing it as outstanding, efficient,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing satisfaction with the... See more

Location

People report ambiguous experiences with location, with many customers appreciating the convenience of having... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising the helpfulness and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I visited Kamsons Station Parade because my mother had run out of some glaucoma drops . I had already been to GP who could not issue prescription without it being reviewed . The lovely lady called T... See more

Company replied

Rated 5 out of 5 stars

Left Doctors at 0900. Medicines delivered at 1230. Brilliant as usual. Delivery team always so helpful and friendly. Shop and dispensing personnel the same. Moved to this pharmacy 3 or 4 years ag... See more

Company replied

Rated 5 out of 5 stars

County Oak Medical centre branch. They were offering free blood pressure checks. I was seen by the lovely Rania who was very personable and professional. As she was slightly concerned she suggeste... See more

Company replied

Rated 5 out of 5 stars

I have just come off the phone with my local Kamson at Tesco Durrington. I just wanted to say how helpful and friendly the young lady was in helping me. Nothing was to much trouble and walk me throu... See more

Company replied


Company details

  1. Pharmacy

Written by the company

Kamsons Pharmacy is a family-owned group of pharmacies based across England. Kamsons Pharmacy offer a range of professional services including free prescription delivery.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(3,902)

285 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I needed a rabies vaccination for…

I needed a rabies vaccination for travel, not available on the NHS. Easy to arrange an order via an online form and a phone confirmation to have it administered. Helpful advice and certificate provided to add to my NHS records.

June 9, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

I have always found the staff at…

I have always found the staff at Kamsons Chemist near Heaton Medical Centre extremely helpful and patient with our needs. Nothing is too much trouble and they are all very efficient. Thank you so much xx

May 6, 2026
Unprompted review
Rated 1 out of 5 stars

Beware they have a system whereby they…

Beware they have a system whereby they don't put multiple items together the ones is on you to check and ask resulting in multiple trips to pick a prescription up. You wou think when a name and DOB is put in it would list all the outstanding items. Typical NHS, very inefficient way of working

June 4, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Richard,

I am very sorry to hear that you are unhappy with the service that you have received. If you would like to discuss this further, please email contact@kamsons.co.uk with more information including the branch.

Kind Regards,
Kamsons Team

Rated 5 out of 5 stars

Great service and team

I use the one in Southgate each month with my client . Staff are caring , friendly and always a great service , especially Beverley who normally deals with clients medication . Appear to all work together to provide a great service

June 1, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Graeme,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 4 out of 5 stars

Staff are great

I have been dealing with Kamson chemist for years at 139 Brighton road crawley staff are brilliant very caring helpful Beverley who has been there many years very very helpful want to say thanks to everyone who works there
Thanks for all your support

June 4, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Brian,

Thank you for your 4-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

We have used Highcliffe

We have used Highcliffe, Dorset branch for about 5 years now. The customer service is 5 star in all areas. Staff are always friendly, helpful, great product knowledge and nothing is too much for them. Cathy is a real asset to the team and goes above and beyond.

June 3, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Very helpful staff

Staff were very caring and helpful. Great customer service!

June 3, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Friendly seevice

I have been dealing with my Local Kamsons at 139 Brighton Road, Crawley, West Sussex for many years now. I can honestly say how wonderful the people are and service I get is second to none, always helpful and polite.. my prescriptions get delivered here and it only takes a couple of days for these to be ready for collection…. Honestly I can’t say enough about how lovely these people are

Roy

May 30, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Roy,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

Amiee

I have been going to Kamsons East Street Chichester for 7 years now, and I feel I have to mention a particular member of staff who has stood out to me for the last 6 months and especially today, her name is Amiee. Amiee customer service skills are excellent, she is efficient, and her happy outgoing personality puts you at ease. Well done Amiee

June 2, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Gordon,

Thank you for your 5-star review. I am pleased to hear that you have been receiving great customer service at our Chichester branch.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

The staff have been so very helpful to…

The staff have been so very helpful to me in the past few days. I called on Friday morning and was able to collect my prescription by 5pm. I called back on Saturday to say something was missing and they had it ready for me to collect.Thank you for your efficiency.

May 29, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Franka,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

The staff are helpful and informative…

The staff are helpful and informative and always friendly. The service I get is exceptional, we are so lucky to have such an amazing little Chemist in our village

May 28, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Steve,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

A busy pharmacy with a great team.

A busy pharmacy with a great team.
The team are friendly and helpful.
The store is well kept.
A good range of products considering the size of the pharmacy.

May 29, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Elisa,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 1 out of 5 stars

Horrible experience in the Uckfield…

Horrible experience in the Uckfield Meads Kamson. Locom pharmacist refused to process medication and caused a great deal of frustration when I have been using the same script for over 8 years. Pharmacist eluded to the script being forged. Medication had to be sort in Tesco pharmacy would were kind and helpful. Would not recommend going here

May 29, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Dear patient, I am sorry you are unhappy with the service you have received from our pharmacy. The pharmacist has a professional obligation to satisfy themselves that a prescription is genuine before dispensing. This is down to the individual pharmacists discretion. These checks are not intended to cause offence and must be completed to ensure patient safety. If you would like to discuss the incident further, please email contact@kamsons.co.uk.

Rated 5 out of 5 stars

Very quickly delivered after placing…

Very quickly delivered after placing order. Extremely helpful. More than satisfied with service I receive.

May 28, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

Rated 5 out of 5 stars

I would recommend this pharmacy because…

I would recommend this pharmacy because they are very efficient, my prescriptions are delivered without any problems and on time. The staff are very knowledgable and happy to give advice when needed.

May 27, 2026
Unprompted review
Kamsons Pharmacy logo

Reply from Kamsons Pharmacy

Hi Jill,

Thank you for your 5-star review.

Kind Regards,

Kamsons Team

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