AKA Karbon Cowboys! Karbon is the model landlord unlesss you need a repair or have to carry out an investigation for a problem. Workers (Jacks or all trades masters of non). Often turn up after... See more
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House completely damp. Staff check walls that have either running water or black mould, and inform us there is no damp. They have a meter of some description so they must be correct. They give us... See more
Been living in same property since 2014 in South Shields , moved in as new build , I’ve noticed over the past couple of years the way in which repairs are carried out is questionable so either level o... See more
Attempted to purchase a property from these via Rook Matthew Sayer, have been misinformed from day one. The property was falsely advertised. Property deemed unmortgageable by lenders, tried to negotia... See more
Company details
Written by the company
Karbon Homes is one of the largest housing associations in the North, owning and managing nearly 24,000 homes region-wide.
Contact info
NE12 8EG, Newcastle upon Tyne, United Kingdom
- karbonhomes.co.uk
1.5
Bad
146 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Gas Leak
Had a gas leak in kitchen, rang Karbon who then rang "TransCo" (hasn't been called that in years), if we are still using old names I'll carry on calling Karbon "Isos" The gas employee found a leak and made safe my home telling me to contact landlord to repair boiler. Karbon sent someone out who complained to me that he had other jobs to do and that my job would take a while. He rang the "office" and explained to someone and also moaned at them about the jobs he had to do. He then said he would email the "office" to get them to sort it out. So that will now be two days wasted in waiting and waiting. Shocking. Engineer should have just started the repair instead of moaning to me! Seriously unimpressed that i now have no heating and hot water.
January 3, 2019
Unprompted review
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Worse housing associations ever
Worse housing associations ever
Well what can I say (long list here we go)
1. Customer service very poor
2. Workman ship on all work could be better
3. Housing officers if you can find the right one for your area... (note if you can find one after speaking with call centre staff)
4. Reporting repairs is like pulling teeth
5. You make suggestions and you don't get a thanks kiss me 🍒
6. Line managers on power trips
7. When you request a refund they go and hide
8. When they want money off you the poop hot getting it off you
10. Some tenent fear complaining because of what will happen.
11. Gas engineers don't seam to know what they are doing
November 1, 2018
Unprompted review
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