I'm going four stars at the moment, been playing for a few days first time withdrawing was 24 hours to the minute following id approval Now second time and requested 3 x £100, now they want ban... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
I started using this site a few weeks ago got some great games and ended up winning 1000 the withdrawal time can be long winded verification is needed everytime you withdraw which prolongs it as it go... See more
Company replied
I’ve been waiting for a withdrawal since the 7th September everyday I’ve contacted them as normaly I received funds within 2 days . I’m getting fobbed off every time . Today they have told me oh it... See more
Company replied
Unable to update other review won’t let me log in, the company did pay out winnings, of £370, the games are good, but feel you have to beg to be paid out, it’s not something they just do even when you... See more
Company replied
3.9
Great
866 reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Katanaspin
Hello Amelia!
Thank you for your kind review, we are also happy with the review!
We appreciate you and hope to see you around, have a great win and time!
Best regards,
Katanaspin Team
Reply from Katanaspin
Hello Tazmin!
Thank you for your kind review!
We love to hear it! Your feedback and interaction with us do help us improve quite a lot. Have fun!
Best regards,
Katanaspin Team
Great experience
Great experience , great wins and so entertaining, well recommended
April 8, 2026
Unprompted review
Reply from Katanaspin
Hello Adela!
We are so glad to hit all those marks! Thank you for the kind review and warm words.
Hopefully we can see you around, take care and enjoy our services!
Best regards,
Katanaspin Team
You win just as much as you deposited…
You win just as much as you deposited just knowing when to stop,and the team are always there to help
April 7, 2026
Unprompted review
Reply from Katanaspin
Hello Craig!
Thank you for your thoughtful feedback! We’re glad to hear that you’re enjoying the platform and that you’ve found a good balance with your play. It’s also wonderful to know that our team is always there to assist you when needed. Your kind words motivate us to keep providing helpful support and a fun, reliable gaming experience for everyone!
Best regards,
KatanaSpin Team
The website is easy to use and the…
The website is easy to use and the agents were very helpful, patient and professional when dealing with any issues and questions
April 6, 2026
Unprompted review
Reply from Katanaspin
Hello Neil!
Thank you for your fantastic feedback! We’re delighted to hear that you find the website easy to use and that our agents provided helpful, patient, and professional support. Ensuring a smooth and positive experience for our users is always our priority, and it’s wonderful to know that our team made a positive impact on your experience. We look forward to continuing to provide you with excellent service and enjoyable gameplay!
Best regards,
KatanaSpin Team
I have been trying to contact customer…
I have been trying to contact customer services to no avail. Chatbot says contact them but no contact number showing. Have sent 2 emails, both come back undelivered !!!
April 5, 2026
Unprompted review
Reply from Katanaspin
Hi Julie,
We are sorry to hear that and would encourage you to mail us with subject Trustpilot, as we had contacted you as well but unfortunately we did not receive any reply. Please contact us from your registered email.
We are always here to help and will be there to assist you and make the process smoother for you.
Best regards,
Katanaspin Team
Reply from Katanaspin
Hello Michelle!
Thank you for your great feedback! We’re thrilled to hear that you’re satisfied with the fast withdrawal times. Providing a smooth and efficient payout experience is very important to us, and it’s wonderful to know it’s making a positive difference in your experience. We hope every transaction continues to be just as quick and hassle-free!
Best regards,
KatanaSpin Team
I deposited 50 pounds 2 hours ago and…
I deposited 50 pounds 2 hours ago and still not showing
April 5, 2026
Unprompted review
Reply from Katanaspin
Hello!
We regret that your time on our website didn’t go as expected.
We’re committed to delivering a great user experience and are always improving. Please reach out to us at support@katanaspin.com with "Trustpilot" in the subject line, and we’ll be happy to assist, as no proper contact information was provided upon request.
Best regards,
KatanaSpin Team
Update
Made a post on here few weeks ago which was 3 stars, couldn’t find the post to edit so making a new one with 4 stars as i’ve played a bit more on their site and actually the payout system was much quicker this time i actually received my money on a sunday and started the withdrawl on friday, considering it is bank holiday easter im very happy to have received the payout much quicker than last time so 4/5 for me
April 5, 2026
Unprompted review
Reply from Katanaspin
Hello Chris!
Thank you for updating your feedback and sharing your recent experience! We’re delighted to hear that the payout system worked much more quickly this time, even over the Easter bank holiday. It’s great to know that you received your funds smoothly and that your overall experience improved. Your updated 4-star rating means a lot to us, and we truly appreciate you giving us another chance and sharing your positive experience!
Best regards,
KatanaSpin Team
Reply from Katanaspin
Hi Karl!
We are sorry to hear of your experience and thank you for sharing, so we can advice!
We would recommend checking your internet connection, changing or restarting your devices might help as well! We can provide further instructions and help, in case you want to reply to our mail.
You can also contact us from scratch via mail with subject Trustpilot! Thank you for your time and we hope that this is already resolved.
Katanaspin Team
I absolutely love playing the games on…
I absolutely love playing the games on here and to get cash back aswell so many good games I 100% recommend to play you will not be disappointed
April 3, 2026
Unprompted review
Reply from Katanaspin
Hello there!
We are glad that you are enjoying our game variety and bonus options. Variety is the spice of life and we are well-seasoned.
Best regards,
Katanaspin Team
Reply from Katanaspin
Hi Teresa!
We take pride in the efficiency we have when it comes to our players' queries. Thank you for your recognition!
Best regards,
Katanaspin Team
Bee playing a while but still unsure on…
Bee playing a while but still unsure on the site customer service are helpful tho 😕
April 2, 2026
Unprompted review
Reply from Katanaspin
Hi Rachael,
We are sorry to hear that and appreciate you coming here and sharing this impression with us!
Please note that have contacted you via mail and have provided insight, which we will also share here.
We understand that our players love and enjoy bonuses, and we strive to provide such when we can. Never out of obligation as those are goodwill gestures that help us improve our relationship with our players.
On that note, winnings are possible and yet it depends on luck as well due to the nature of this entertainment.
We appreciate you and thank you for your time!
Katanspin Team
Excellent service she is very helpful…
Excellent service she is very helpful thank you Susan
March 29, 2026
Unprompted review
Reply from Katanaspin
Dear Bekir!
Susan is quite the sweetheart! Thank you for recognizing that and for your review and support.
We do appreciate you and hope to see you around more often!
Best regards,
Katanaspin Team
Reply from Katanaspin
Hello Daniel,
We love to hear it, everyone likes lots of bonuses! We are glad you are having a blast!
Best regards,
Katanaspin Team
Cancelled my withdrawal after providing…
Cancelled my withdrawal after providing all the id bank statements etc then disabled my account so basically stole my money from me awful website I provided everything they asked for and then they disabled my account it's outrageous
March 28, 2026
Unprompted review
Reply from Katanaspin
Dear Callum,
We appreciate your review and will provide some light into the case, as sent to you via mail previously.
Please be informed that there has been a violation of the user agreement, which you acknowledged and accepted during the registration process. The revised clause has been included in the email before that one in the communication thread.
Please understand that the decision is final although we understand the inconvenience, at the same time we always operate as per our rules, which are acknowledge and agreed upon by all of our players, prior to registration.
Best regards,
Katanaspin Team
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