I'm going four stars at the moment, been playing for a few days first time withdrawing was 24 hours to the minute following id approval Now second time and requested 3 x £100, now they want ban... See more
Company replied
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Based on these reviews
I started using this site a few weeks ago got some great games and ended up winning 1000 the withdrawal time can be long winded verification is needed everytime you withdraw which prolongs it as it go... See more
Company replied
I’ve been waiting for a withdrawal since the 7th September everyday I’ve contacted them as normaly I received funds within 2 days . I’m getting fobbed off every time . Today they have told me oh it... See more
Company replied
Unable to update other review won’t let me log in, the company did pay out winnings, of £370, the games are good, but feel you have to beg to be paid out, it’s not something they just do even when you... See more
Company replied
3.9
Great
866 reviews
Replied to 95% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Too lpng for withdrawls to get to you
March 9, 2026
Unprompted review
Reply from Katanaspin
Hello Christopher!
We do hear you and understand you! Thank you for sharing!
We are here for you to check and advise. With that in mind, if this is not resolved, please kindly contact us via mail with subject Trustpilot, so that we can review your profile and provide further help.
We would like to clarify that quite often the funds are sent out very fast, but other processes or details can cause a delay. Such as pending verification, or funds having been sent from our end but pending on your provider's end, bank holidays, weekends etc.
Best regards and thank you for understanding,
Katanaspin Team
Try to verify my account to make a…
Try to verify my account to make a withdrawal but the page just won’t load up at all and seem to be stuck from here
March 7, 2026
Unprompted review
Reply from Katanaspin
Hi Keiran!
Thank you for sharing!
We are here for you to check and advise. With that in mind, if this is not resolved, please kindly contact us via mail with subject Trustpilot, so that we can review your profile and provide further help.
In such cases, we do recommend basic troubleshooting steps, as things outlined in your comment sound like a temporal technical issue. We do urge you to mail us, so we can help both with verification (if needed) and with the technical issue.
Hopefully all is well,
Katanaspin Team
Don’t remove this again it is facts
WON ALMOST 21000 from JUST A TWENTY POUNDS DEPOSIT TO THEN BE TOLD I COULD ONLY WITHDRAW 1500 a week/day I can’t remember I AM REGISTERED WITH GAMBAN/GAMSTOP BUT SITE STILL ALLOWED ME TO SPEND AND LOOSE OVER 30000 WITHOUT A CARE THE ONLY TIME MY ID WAS EVER ASKED FOR AND REJECTED CONVENIENTLY ENOUGH WAS ON ME ATTEMPTING TO WITHDRAW RESPOND TO MY EMAILS AND REFUND ALL OF MY DEPOSITS AS I WAS EXCLUDED FROM GAMBLING I will be publishing the ban shortly
NOW LIKE WAS EXPECTED REFUSING ACCEPTANCE WONT FORWARD ANY DEPOSITS STATEMENT NO DUTY OF CARE NO CARE AT ALL
SERIOUSLY TRUST PILOT IF YOU REMOVE THIS REVIEW AGAIN WITHOUT ME PROVIDING YOU ALL THE EVIDENCE I WILL GO TO THE LEGALS WITH YOURSELVES
HERE WE GO AGAIN KATANSPIN TRYING TO GET THIS REMOVED
What a weak attempt of a response so explain why you allowed me to loose tens of thousands of pounds within just a few weeks and will not send me my deposit statement
To the Management of Katana Spin Casino,
I am writing to formally lodge a complaint regarding a catastrophic failure in your "Social Responsibility" and "Duty of Care" protocols.
Between the hours of 18:49 and 22:31 on 2 June 2025, my account balance moved from a peak of £20,707.94 to £0.00. This represents a total loss of over £20,000 within a window of less than 4 hours.
Grounds for Complaint:
1. Failure to Intervene: Under UK gambling regulations, operators must monitor for "bouts of high-velocity play" and "rapidly escalating losses." Allowing a customer to lose over £20,000 in under four hours without a single automated block, mandatory cooling-off period, or human interaction is a total failure of your licensing obligations and social responsibility triggers.
2. Lack of Source of Wealth (SoW) Verification: At this level of loss and velocity, you are legally required to verify the source of funds to prevent gambling harm. No such check was performed before these funds were exhausted.
3. Breach of Duty of Care: Your platform allowed me to continue wagering at a dangerous and unsustainable rate. I am seeking a full refund of these losses on the basis that your systems failed to provide the mandatory protections required for a UK-resident player.
Required Resolution:
I require a formal review of my activity on 2 June 2025 and a refund of the losses incurred during that timeframe, totaling £20,707.94, due to your failure to provide a safe gambling environment plus all the following deposits
Final Notice:
I have retained all screenshots of my wallet balance as evidence. If I do not receive a response within 48 hours, I will escalate this to the UK Gambling Commission and my bank's Dispute/Fraud department to initiate a recovery claim based on "Regulatory Non-Compliance."
Grounds for Full Refund:
1. Illegal Service Provision: Your website now displays an "Access blocked in your country" message. This is an admission that you are not licensed to operate in the UK. By accepting my deposits and allowing me to lose £35,000 before applying this block, you have engaged in predatory and illegal unlicensed gambling activity.
2. Total Failure of Duty of Care: Allowing a UK resident to lose £35,000 in a single afternoon without a single "Social Responsibility" intervention or "Source of Wealth" check is a gross violation of international gambling standards.
3. Intentional Negligence: You intentionally bypassed your own geographic restrictions to accept my funds and only enforced the "block" once my balance was exhausted.
Required Resolution:
I demand a full refund of £35,000 to be returned to my Mastercard (ending in 7700 / 8758).
Notice of Escalation:
I have already secured screenshots of my £20,707.94 balance and your "Access Blocked" message. If I do not receive a response within 24 hours, I will:
• Submit this evidence to the UK Gambling Commission Intelligence Department.
• Initiate a Criminal Chargeback with Mastercard for "Illegal Merchant Activity" and "Service Not Provided."
• Report this merchant to the Action Fraud (UK National Fraud & Cyber Crime Reporting Centre).
This is my final notice.
I look forward to your immediate response.
March 3, 2026
Unprompted review
Reply from Katanaspin
Hello Lewis,
We're sorry to hear that your experience with our site didn't meet your expectations.
As outlined in our Terms and Conditions, Section 7: Withdrawal Policy, Subsection 12, we maintain strict withdrawal limits to ensure secure transactions, protect platform integrity, and comply with applicable regulatory standards. These measures are non-negotiable and applied uniformly to all users.
Following your report of issues, your account has been permanently closed. This action prevents any further activity on our platform. We strongly advise seeking appropriate support for any underlying concerns and wish you well in your future endeavors.
Rest assured, every case receives thorough individual review in full accordance with our policies. We remain committed to fair, consistent, and compliant operations.
Best regards,
KatanaSpin Team
Dont download and play this app
Dont download and play this app! It will take you forever to withdraw your money. It will only bring you stress even if you win.
March 5, 2026
Unprompted review
Reply from Katanaspin
Hello, Jay!
We're sorry to hear that your experience with our site didn't meet your expectations. We are committed to providing excellent service and continuously improving.
As stated in our Terms and Conditions (Clause 7.10), withdrawal processing time can take up to 72 hours. Once a withdrawal has been processed, it can take up to 5 banking days to reach your account via bank transfer.
Your withdrawals have been successfully processed on our side on March 7th. If you do not receive the funds in your bank account within the specified period, please contact us at support@katanaspin.com with the subject line "Trustpilot," and we will assist you promptly.
Best regards,
KatanaSpin Team
I absolutely love this site
I absolutely love this site, I have won free spins for just depositing & the agents are super helpful.
March 6, 2026
Unprompted review
Reply from Katanaspin
Hello Stacy!
Thank you so much for your fantastic feedback! We’re thrilled to hear that you love our site and enjoyed winning free spins just for depositing. It’s also wonderful to know that our agents provided helpful support - offering fast and friendly assistance is always our priority.
Your kind words motivate our team to continue delivering a fun, rewarding, and reliable experience for all our players. We hope you keep enjoying many more exciting wins and great moments with us!
Best regards,
KatanaSpin Team
Awesome site very enjoyable really…
Awesome site very enjoyable really recommend it
March 6, 2026
Unprompted review
Reply from Katanaspin
Hello Harry!
Thank you for your amazing feedback! We’re thrilled to hear that you find our site awesome and enjoyable, and that you would recommend it. Creating a fun, reliable, and engaging experience for our players is always our top priority, so it’s wonderful to know that we’re meeting your expectations.
Your kind words inspire our team to continue delivering top-quality service and exciting gameplay. We hope you keep having many more fun and memorable moments with us!
Best regards,
KatanaSpin Team
Very easy and they appreciate players…
Very easy and they appreciate players and quick replies really enjoy it
Nariman Mahmoud
March 6, 2026
Unprompted review
Reply from Katanaspin
Hello Nariman!
Thank you for sharing your experience! We’re delighted to hear that you find our platform easy to use and that you appreciate the way we value our players. Fast and helpful replies are something we always strive for, and it’s wonderful to know that it makes your experience enjoyable. We hope you continue to have a great time on KatanaSpin!
Best regards,
KatanaSpin Team
Really helpful and happy with her…
Really helpful and happy with her cantact
March 5, 2026
Unprompted review
Reply from Katanaspin
Hello Michael!
Thank you for your feedback! We’re glad to hear that you found our team helpful and that your contact experience was positive. Providing friendly and effective support is very important to us, and it’s great to know that it made your experience enjoyable. We look forward to continuing to assist you whenever needed!
Best regards,
KatanaSpin Team
Such a amazing site I highly recommend
Such a amazing site I highly recommend, the agents are lovely and help with anything! Bonuses and cashback each week is great to! Definitely recommend these!
March 5, 2026
Unprompted review
Reply from Katanaspin
Hello Beckie!
Thank you so much for your wonderful feedback! We’re thrilled to hear that you find our site amazing and that our agents have been helpful and friendly. It’s also great to know that you enjoy our weekly bonuses and cashback offers.
Your recommendation means a lot to us, and we’ll continue working hard to provide a fun, rewarding, and supportive experience for all our players.
Best regards,
KatanaSpin Team
SCAMMING SCUMBAGS STOLE MY MONEY POLICE…
SCAMMING SCUMBAGS STOLE MY MONEY POLICE AND LAWYER WILL BE INVOLVED IF NO RESPONSE IN 48 HOURS
March 3, 2026
Unprompted review
Reply from Katanaspin
Hello Patrick!
We regret that your time on our website didn’t go as expected. We’re committed to delivering a great user experience and are always improving.
Please reach out to us at support@katanaspin.com with "Trustpilot" in the subject line, and we’ll be happy to assist.
Best regards,
KatanaSpin Team
BE WARNED OF THIS SITE
BE WARNED OF THIS SITE, THEY WILL NOT YOU WITHDRAW WILL ASK FOR BANK STATEMENTS, AND MAKE IT AS HARD AS POSSIBLE TO WITHDRAW.
STAY AWAY FROM HERE LILE YOUD STAY AWAY FROM THE PLAGUE
February 28, 2026
Unprompted review
Reply from Katanaspin
Hello James!
We regret that your time on our website didn’t go as expected. We’re committed to delivering a great user experience and are always improving.
Please reach out to us at support@katanaspin.com with "Trustpilot" in the subject line, and we’ll be happy to assist.
Best regards,
KatanaSpin Team
Do not go by the positive 5 stars…
Do not go by the positive 5 stars reviews because they are the scammers who built this scamming website. Be warned if you are a genuine person you will not win a penny/euro. Your money will reel off and all they will do is ask you to deposit. DO NOT WASTE YOUR MONEY ON FRAUDSTER WEBSITE.
February 24, 2026
Unprompted review
Reply from Katanaspin
Hello Dwain!
We regret that your time on our website didn’t go as expected. We’re committed to delivering a great user experience and are always improving.
Please reach out to us at support@katanaspin.com with "Trustpilot" in the subject line, and we’ll be happy to assist.
Best regards,
KatanaSpin Team
I have used kantana spins for 4 months…
I have used kantana spins for 4 months and deposited ok and with drew money , but now i have had a good win this week but my account is suspended as soon as i wanted to withdraw , i have spoke to chat, and emailed support at kantana with no reply to my emails my verification was all green ticked at 6 30 am 24th feb 2026 , and i am non the wiser the payments were pending now cancelled but took deposits this morn now i am locked out
February 24, 2026
Unprompted review
Reply from Katanaspin
Hi there and thank you for sharing this with us!
We are glad to hear that you have a good win, well done there!
Sounds like you might be undergoing verification and while it is not our players' favourite, we understand how it makes one feel.
Please note that once you provide the respective documents, the case will be able to progress further as sometimes delays occur due to receiving documents that do not satisfy our requests.
In case of further help, please contact us as we are online always and will be able to assist you properly.
Thank you for your trust and we hope this gets resolved with haste!
Katanspin Team
Fun games
Fun games. Great customer service and great payouts and extra bonuses
February 19, 2026
Unprompted review
Reply from Katanaspin
Dear Lisa,
Thank you for the great review!
We take pride in our support team and our game variety. It is quite awesome that you enjoy both of those aspects. Everyone appreciates fast pay outs as well, we do understand how important that is and try to always deliver on that metric as well!
Best regards,
Katanaspin Team
Been over 24 hours and my withdrawal…
Been over 24 hours and my withdrawal still hasn't arrived and just been reading the reviews on people not getting paid now im worried mine won't be paid out!as soon as im paid i will update the review how quickly does payments take?update money went in after a couple of days and have been playing since
February 17, 2026
Unprompted review
Reply from Katanaspin
Dear Tammy,
Thank you for your review, please let us know if this is now resolved.
As you might be aware, we do process the funds according to our rules and then the payment is processed by your provider, which may take some more time, based on provider, payment method, holiday or weekend days.
You can mail us with subject Trustpilot, so that we can review that further, as no contact information was provided upon request.
Best regards,
Katanaspin Team
They are really understanding and they…
They are really understanding and they offer wide range of games to play will recommend definitely
February 16, 2026
Unprompted review
Reply from Katanaspin
Hi Anthony!
Thanks for the good vibes and honest opinion! We indeed have lots of games and try to be really understanding, patient and kind when it comes to customer interaction.
We thank you for your time and best regards,
Katanaspin Team
Very quick at answering live chat I…
Very quick at answering live chat I have no problems with this casino I love it
February 16, 2026
Unprompted review
Reply from Katanaspin
Hi Leanne!
We are very happy to hear it! Efficiency and ease of communication is something we strive for and we love to hear that our efforts are creating quite the environment for our players.
Best regards,
Katanaspin Team
I'm very happy with you
I'm very happy with you, help me all the time, thank Florin Badea
February 15, 2026
Unprompted review
Reply from Katanaspin
Hello, Florin!
We are also quite happy to have you! Thanks for choosing us as your online casino platform!
Best regards,
Katanaspin Team
Brilliant!
February 15, 2026
Unprompted review
Reply from Katanaspin
Hey Frances!
Brilliant as the one writing this review! We appreciate the time to comment and the good rate.
Enjoy your stay and have fun!
Best regards,
Katanaspin Team
Most helpful and knowledgeable
Most helpful and knowledgeable, kelvin in particular made me feel at ease in a stressful time xx
February 13, 2026
Unprompted review
Reply from Katanaspin
Hi Heather!
Thank you for the cheerful review! We are incredibly happy to that Kelvin was a top-tear representative and had great communication skills.
We always appreciate your feedback and are pleased to know we are moving towards a more positive and player friendly environment.
Best regards,
Katanaspin Team
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