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Kecks Reviews 

1,752
•
TrustScore 4.5 out of 5

4.6

Underwear Store
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Review summary

Created with AI, based on recent reviews

Evaluating 413 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality, comfort, and excellent materials of the products, highlighting well-fitting designs. The fast, efficient delivery, with prompt arrivals and good packaging, is frequently commended, alongside responsive customer service that quickly resolves issues. Conversely, some customers noted occasional delivery issues, such as delays, lost parcels, or incorrect addresses. A few also experienced product sizing challenges or unexpected quality problems like items developing holes, with some dissatisfaction regarding customer service for these concerns.

What people talk about most

Product

People report positive experiences with product quality, comfort, and fit, with many reviewers praising the... See more

Quality

Users describe positive interactions with quality, consistently praising the high-quality materials and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Consumers find the ordering process to be positive, with many praising the efficiency of order processing and... See more

Service

Clients share positive opinions on service, consistently praising its speed, efficiency, and reliability.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good efficient service and nice quality product as usual. We use a range of the products tshirts, printed boxers and the moto socks. All great quality and reliable service. Postage starting to... See more

Company replied

Rated 5 out of 5 stars

Great products and Just as good customer service. had one item in an order arrive with a minor manufacturing defect and once reported and evidence provided a replacement item was on its way over to me... See more

Company replied

Rated 5 out of 5 stars

Placed my order last week after being a customer of a rival brand which had serious quality issues. Nothing but impressed comfortable and quirky let’s hope they stand the test of time, unlike the oth... See more

Company replied

Rated 5 out of 5 stars

Excellent quality hoodie! Most comfortable jumper I have ever worn. Delivery was quick. Only really brought the jumper because of mashtag but the quality has made me want to check out their other stuf... See more

Company replied

Company details

  1. Underwear Store
  2. Activewear Store
  3. Clothing Store

About Kecks

Written by the company

About Kecks Ltd

Information written by the company

Kecks banner

At Kecks, we pride ourselves on delivering premium, stylish underwear crafted from the finest materials. Based in the UK, our e-commerce business is dedicated to offering customers a seamless shopping experience with a focus on quality, comfort, and modern design.

Our journey began with a simple mission: to redefine underwear for the contemporary individual. We create underwear for men, women, and boys, ensuring that everyone in the family can experience the superior comfort and style of Kecks.

Customer satisfaction is at the heart of everything we do. While we cannot accept returns on underwear for hygiene reasons, we guarantee to replace any items with manufacturing defects within 14 days of purchase. Join us in experiencing the perfect blend of style, comfort, and reliability.

Categories

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If you have any issues, visit our Help Page to submit a support ticket.

Email: support@kecks.co.uk

Address: 4L Gelders Hall Rd, Shepshed, Loughborough, LE12 9NH

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(1,752)

413 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 2 out of 5 stars

Disappointed

Poor quality material like cheap gym gear uncomfortable and comes up really tight. Printing bad quality. Expensive so really disappointed. Won’t order mashtag merch again rip off.

May 12, 2026
Unprompted review
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Reply from Kecks

Hi,

We think there may be some confusion here as we don’t make any Mashtag gym gear products.

If this review is about one of our actual Kecks products, please email us with your order number and some photos so we can look into it properly for you.

James
Kecks Customer Service Team

Rated 5 out of 5 stars

Excellent service

Excellent service, sports bra sets are so comfy I nearly bought all the colors but I will definitely be buying the rest

April 20, 2026
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Reply from Kecks

Thanks For Choosing Kecks

Rated 5 out of 5 stars

Great product

Great product. Fantastic designs. There are always new lines added. Very speedy delivery.

April 20, 2026
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Reply from Kecks

Thanks For Choosing Kecks

Rated 5 out of 5 stars

Quality

Excellent service and excellent product

May 5, 2026
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Reply from Kecks

Thanks For Choosing Kecks

Rated 5 out of 5 stars

Great

The hat was delivered within a week and is great quality

May 5, 2026
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Reply from Kecks

Thanks For Choosing Kecks

Rated 5 out of 5 stars

T shirt

Easy to use website. Good quality material. Looks good. Bought for a present.
Delivery good.

May 1, 2026
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Reply from Kecks

Thanks For Choosing Kecks

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