While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 241 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the exceptionally fast delivery and straightforward ordering process. Customers frequently mention that the outdoor clothing is exceptionally high quality, remarkably warm, and completely reliable for enduring challenging weather conditions outdoors. Consumers also appreciate the very reasonable prices and outstanding functionality provided by the wide selection of durable jackets and trousers. However, some customers also noted that certain garments feature a tighter fit or minor sizing inconsistencies that required careful product selection. A few other people additionally felt that delivery couriers could occasionally be less reliable when dropping off packages at the door.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting durable materials, excellent weather... See more

Quality

Users describe positive interactions with quality, consistently highlighting the robust materials, excellent... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting exceptionally fast shipping times and... See more

Service

Consumers find service to be exceptionally positive, praising the friendly support and efficient team.... See more

Price

People report high satisfaction with the price, highlighting that the gear offers great value and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had already had a Keela Waterproof jacket, which I bought for walking and needed some better waterproof trousers, as I have started doing RC Model Yacht racing, where you could be stood in driving... See more

Rated 5 out of 5 stars

Keela clothing is high quality and has kept me warm, dry and comfortable on many occasions on winter trips in Wales and in the Scottish highlands (fleece and ads t shirt layers and Rainlife waterproof... See more

Rated 5 out of 5 stars

I have a lot of Keela Products. I have the Munro in two sizes, the stratus, the merino boxers, long johns and base layer tops, a fleece, a zenith jacket, a zenith gilet, incline socks and alpine a... See more

Rated 5 out of 5 stars

There's so much to like about this company from great pieces of clothing for all sorts of outdoor activities to no fuss ordering and delivery. This time I acquired some Nevis Trousers (size 32 regular... See more


Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

Award winning Scottish outdoor performance clothing brand.


Contact info

4.9

Excellent

TrustScore 5 out of 5

550 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(550)

239 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Advertisement
Rated 5 out of 5 stars

Service,speed&quality.

A pre order admin query was sorted very quickly, and my 2nd coat from Keela delivered fast enabling me to take it away to Lakes as wanted!
Always found kit to be of good quality and ergonomically designed.
Very pleased with them🧡! Thank you.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had a really great experience with KEELA’s customer service. I needed some help choosing the right hiking trousers for what I’d be using them for, and Erin Morrison was super helpful.

He took the time to understand what I needed, recommended the best option, and also helped me figure out the right size. It made the whole process much easier and gave me confidence in what I was buying. Great service and really friendly support, I’d definitely recommend KEELA and reaching out for help.

June 24, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Tough lightweight and warm…

The coat and over trousers were excellent quality, warm, compact, lightweight and full of useful features. The two layer coat allows me to use a system of less layers which leads to faster more comfortable travel with the security of a solid warm outer. I used it alpine climbing over 4000 m and it was perfect.

May 25, 2026
Rated 5 out of 5 stars

Brilliantly designed kit, especially for women with curves

I’ve struggled to find good quality outdoor kit that fits me, as a 38D, curvy woman. Most brands either don’t go up to my size, or if they do then garments are tight and restrictive across my chest. Not so with Keela! I’ve got a Belay Pro (18), a Cairn (20) and a Stratus (20) and they’re so well designed. They’ve obviously really thought about the women’s fit and it’s fantastic. I could have sized down in the Cairn and the Stratus but as they are they leave plenty of room for layering and the larger sizes mean that the jackets never feel restrictive, no matter what I do.
The Cairn and Belay Pro fit in a stuff sack, which keeps them tidy and out of the way in my drysack. The Cairn is beautifully lightweight while still being a quality waterproof. The Stratus is heavier and much more heavy duty, for the very worst weather, and I’m looking forward to putting it through its paces in the Swiss Alps later this year. The Belay Pro is lightweight but incredibly warm for its weight.
I’ve also got Lightning trousers, which fit like a dream with two reflective, velcro straps on the lower leg to stop them flapping and are also light enough to live in my drysack, ready for the next downpour..
I was sent some ADS long johns as a free gift and they’re so good that I’m planning on investing in the short and long sleeved tops to match. They are so effective at wicking that they keep me at a comfortable temperature however hard I’m working and feel great against my skin.
The recycled neck tube is comfortable and a useful, multipurpose item, especially if your hair gets in your way.
My partner got lucky with a free pair of Incline socks because they were too big for me, and he says they’re his most comfortable socks.
Delivery was 24 hours for one parcel and 48 for the other, which was great.
In summary, you really can’t go wrong with Keela kit. Their attention to detail, technical fabrics, quality and fit are what other brands aspire but rarely manage, and Keela’s prices are more than competitive compared to all the big name brands. I couldn’t be happier with my purchases.

June 11, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Top quality

Top quality, top price. Put it to the test on a 70km bike ride in rain.

May 27, 2026
Rated 5 out of 5 stars

World class coats and service

Have bought two coats - Cairn and Munro. Cairn was absolutely brilliant for the 3 Peaks - rained most of the day and thr Cairn was perfect - light, breathable, big pockets for energy bars. I wore the Munro for the GWT Trailwalker 100k walk (29 hours). Also a superb coat, heavy duty given the challenges of an endurance event! And I found some free socks with my order - thank you!!

May 30, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

From help from staff via email on kit…

From help from staff via email on kit selection for the roles I do to the kit it’s self all I can say is first class! I have used just about every major brand and I can say that Keela kit is my favourite perfect to keep you warm dry and cool and the price that doesn’t require a second mortgage

June 4, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look