KEH Camera Reviews 4,491

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 525 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent condition of the products, often finding them to be even better than described. Many appreciate the reasonable prices and the wide selection of gear available. The delivery service is consistently highlighted for its speed and careful packaging, ensuring items arrive in perfect condition. People also commend the smooth ordering process and the overall positive experience with the company. However, some customers also noted issues with product descriptions not matching the received item, such as incorrect versions or missing components. A few people were dissatisfied with the trade-in process, feeling that the final offer was significantly lower than the initial quote. There were also occasional reports of incorrect items being shipped or issues with product functionality upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product quality and condition. Customers consistently report that... See more

Quality

Reviewers highlight positive aspects of quality. Many customers consistently report that products are in... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Price

Users describe positive interactions with price, often finding great deals on used equipment and fair prices... See more

Order

People report positive experiences with order. Customers consistently praise the quick delivery, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found KEH via a Google search for a particular camera. After using it for two days, I finally found a scratch on the bottom near the tripod mount. I am absolutely delighted with the t... See more

Rated 5 out of 5 stars

KEH sent a EX Pentax Spot Meter after a problem with a previous order. The meter functions very well, was extremely clean, and in my opinion was an EX+ grade. If you receive their gear and have a pr... See more

Rated 5 out of 5 stars

I got my order. They are very responsive when I contacted them prior to purchasing the camera and ended up buying it. I received my camera in a timely manner. I haven't had the chance to explore the c... See more

Rated 5 out of 5 stars

Everything I ordered is in perfect condition and even better than I expected! I didn’t see a shipping confirmation on the site, so had sent an email, in the meantime, my order was delivered. The compa... See more


Company details

  1. Camera Store
  2. Photo Shop

Information provided by various external sources

At KEH we offer only the best selection of new and used cameras and camera equipment. Shop the latest in Canon, Sony, Olympus, and Nikon cameras.


Contact info

  • Highlands Parkway Southeast 4900, 30082, Smyrna, United States

  • keh.com

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

10000% recommend ordering from KEH

I ordered a film camera when mine broke a few days before a wedding and it arrived in fantastic condition along with the lens and the shipping was super fast. I couldn’t be happier to have found KEH!

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

Keh.com is a straight forward site

Keh.com is a straight forward site, simple to understand and very generous. The camera I got is a Sony A6000, it is in wonderful condition and has no problems whatsoever. I got a great deal on it, and it shipped as expected, on time and no damages. 10/10 recommend

March 19, 2026
Unprompted review
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Rated 5 out of 5 stars

I did receive the lens I ordered

I did receive the lens I ordered, however it did not work properly. I did take it to my local camera shop and they can fix it. I did receive a partial refund for the price I paid you for the lens. I appreciate the great customer service.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

No Payment Received

Sold a Pentax 17 to KEH Camera. Their payment processing service was unable to complete the transaction. I packaged and sent them my device, and they were unable to pay me for the device I sold to them. I am unable to receive the device back since they consider the process finalized.

Disappointing experience with their service. They shouldn't offer to purchase equipment if they are unable to reliably process payments digitally. They confirmed they received my equipment and won't payout. A loss on both ends.

March 23, 2026
Unprompted review
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Reply from KEH Camera

We’re very sorry to hear about your experience. Please share your quote number with us or reach out to customerservice@keh.com so we can follow up directly and assist you further.

There can occasionally be system-related issues with payment processing, but we do have alternative solutions to help complete payouts in these situations. We’d really like the opportunity to look into this and make it right.

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Rated 5 out of 5 stars

really fast shipping and great cameras

really fast shipping and great cameras! I ordered 3 film cameras and am really impressed with how great they are for the price. Truly can't beat the price! I will be ordering more from keh

March 22, 2026
Unprompted review
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Rated 1 out of 5 stars

Pristine Equipment and Low Ball Offer

I sent in a lot of equipment in pristine condition along with all the manuals and additional discs, anything that originally came with the equipment. The quote they gave me initially was a little over $500.00 which isn't much but ok. Well even though they listed the equipment in excellent plus condition the final offer was $75. Absolutely a sham of an offer!

March 19, 2026
Unprompted review
KEH Camera logo

Reply from KEH Camera

Thank you for your feedback. We’re sorry to hear about your experience.

Initial quotes are estimates based on submitted details, and final offers are determined after a full inspection, which can sometimes affect the value. We understand how frustrating this can be and would be happy to review your case further.

Please reach out to our support team at customerservice@keh.com so we can take a closer look and provide more clarity.

KEH Camera

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