KEH Camera Reviews 4,493

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 525 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent condition of the products, often finding them to be even better than described. Many appreciate the reasonable prices and the wide selection of gear available. The delivery service is consistently highlighted for its speed and careful packaging, ensuring items arrive in perfect condition. People also commend the smooth ordering process and the overall positive experience with the company. However, some customers also noted issues with product descriptions not matching the received item, such as incorrect versions or missing components. A few people were dissatisfied with the trade-in process, feeling that the final offer was significantly lower than the initial quote. There were also occasional reports of incorrect items being shipped or issues with product functionality upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product quality and condition. Customers consistently report that... See more

Quality

Reviewers highlight positive aspects of quality. Many customers consistently report that products are in... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Price

Users describe positive interactions with price, often finding great deals on used equipment and fair prices... See more

Order

People report positive experiences with order. Customers consistently praise the quick delivery, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found KEH via a Google search for a particular camera. After using it for two days, I finally found a scratch on the bottom near the tripod mount. I am absolutely delighted with the t... See more

Rated 5 out of 5 stars

KEH sent a EX Pentax Spot Meter after a problem with a previous order. The meter functions very well, was extremely clean, and in my opinion was an EX+ grade. If you receive their gear and have a pr... See more

Rated 5 out of 5 stars

I got my order. They are very responsive when I contacted them prior to purchasing the camera and ended up buying it. I received my camera in a timely manner. I haven't had the chance to explore the c... See more

Rated 5 out of 5 stars

Everything I ordered is in perfect condition and even better than I expected! I didn’t see a shipping confirmation on the site, so had sent an email, in the meantime, my order was delivered. The compa... See more


Company details

  1. Camera Store
  2. Photo Shop

Information provided by various external sources

At KEH we offer only the best selection of new and used cameras and camera equipment. Shop the latest in Canon, Sony, Olympus, and Nikon cameras.


Contact info

  • Highlands Parkway Southeast 4900, 30082, Smyrna, United States

  • keh.com

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Pristine Equipment and Low Ball Offer

I sent in a lot of equipment in pristine condition along with all the manuals and additional discs, anything that originally came with the equipment. The quote they gave me initially was a little over $500.00 which isn't much but ok. Well even though they listed the equipment in excellent plus condition the final offer was $75. Absolutely a sham of an offer!

March 19, 2026
Unprompted review
KEH Camera logo

Reply from KEH Camera

Thank you for your feedback. We’re sorry to hear about your experience.

Initial quotes are estimates based on submitted details, and final offers are determined after a full inspection, which can sometimes affect the value. We understand how frustrating this can be and would be happy to review your case further.

Please reach out to our support team at customerservice@keh.com so we can take a closer look and provide more clarity.

KEH Camera

Rated 5 out of 5 stars

What else could you ask for?

I found KEH via a Google search for a particular camera. After using it for two days, I finally found a scratch on the bottom near the tripod mount.

I am absolutely delighted with the transaction.

A definite RECOMMEND for photo equipment.

Good people.

Fair price.
Blistering fast shipping. (I sprung for the upgrade; $5.)
Beautiful product.
180-day warranty.

What else could you ask for?

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Product As Described

The product and condition was very accurately described. Shipping was fast, albeit I paid for 2nd day Air and it showed up 4 days later. For me, 99.5% of the time, the gear is spot with its description and shipping too.

March 17, 2026
Unprompted review
Rated 1 out of 5 stars

They sent me the wrong lense then…

They sent me the wrong lense then failed to notify me when the correct lense! This incident cost me $550 they have been holding my funds for 14 days!

March 3, 2026
Unprompted review
KEH Camera logo

Reply from KEH Camera

Hi Zach,

I’m very sorry to hear about your experience and understand how frustrating this situation has been.

I do see that an RMA was set up on the 9th, the return shipment was received on Friday the 13th, and the refund was processed the following Monday on the 16th. Depending on your payment method, it may take up to 10 business days for the funds to post back to your original form of payment.

We understand the inconvenience this has caused and appreciate your patience while the refund completes processing. Please don’t hesitate to reach out if you have any further questions.

Best,
Nadia

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Rated 5 out of 5 stars

purchased a NIKON 7500 and 2 NIKON…

purchased a NIKON 7500 and 2 NIKON 18-300 3.5-5.6 lenses. all are great condition and work perfectly. the order was delivered quickly. thank you, always great doing business with KEH.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a used lens which arrived…

I ordered a used lens which arrived quickly and in excellent condition. It was missing a lens cap and their support immediately got it to me free of charge, no hassle, Very happy with the experience.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very good service

Very good service, i bought a Sony 55-210. it came better than i was expecting. This platform is my currently first option for buying used stuff

February 27, 2026
Unprompted review
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Rated 4 out of 5 stars

Got what I ordered quickly but I…

Got what I ordered quickly but I ordered the wrong item. My own fault but additional information about these items on the website would be appreciated. If I remember right, there was more about specifications at one time.

March 6, 2026
Unprompted review
Rated 5 out of 5 stars

My experience was very good

My experience was very good. In the purchase and sale of my equipment, which was a camera, and also in the purchase of a Sony 80mm f/1.8 lens. The only thing I would point out was the delay in the evaluation of the product I sent. But in the end everything worked out, the evaluation came in at the price they said it would be, and I am very satisfied with having made this sale and purchase, and I would certainly make more purchases and sales on the KEH Camera website.

March 4, 2026
Unprompted review
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Rated 4 out of 5 stars

The only problem I had was that the…

The only problem I had was that the lens was shipped with no caps on it. For a expensive piece of equipment like this I’m kind of surprised. I saw no issues with the lens though looked great and it has a total joy and delivery was fast and KEH is great. I just bought three dollar lens cap off Amazon that showed up 24 hours later.

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

KEH is THE spot for used camera gear!

KEH is THE spot for used cameras and camera gear. I've purchased several camera bodies, along with a bunch of lenses and other stuff over the years, and have always had an excellent experience. Their product grading system has always been accurate, they ship your purchase quickly and exceptionally well packaged. Their customer service is always great, you speak to real people who really know and love cameras. I probably won't ever buy camera stuff anywhere else. Thanks KEH!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a used canon EF lens: 16-35mm F4 IS USM

Purchased a used canon EF lens. Graded as Like New Minus. The lens was absolutely perfect when I unboxed it. No a mark on it anywhere. The glass is perfect. No dust or fungus that I can see. I also purchased an EF 100-400mm from them that was perfect as well. I'll be buying more stuff for sure from them.

March 1, 2026
Unprompted review
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Rated 5 out of 5 stars

I can always trust KEH to deliver…

I can always trust KEH to deliver equipment in better than expected shape. I only buy previously owned equipment from KEH. Prices are fair and equipment ratings are accurate.

March 10, 2026
Unprompted review

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