KEH Camera Reviews 4,491

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 525 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent condition of the products, often finding them to be even better than described. Many appreciate the reasonable prices and the wide selection of gear available. The delivery service is consistently highlighted for its speed and careful packaging, ensuring items arrive in perfect condition. People also commend the smooth ordering process and the overall positive experience with the company. However, some customers also noted issues with product descriptions not matching the received item, such as incorrect versions or missing components. A few people were dissatisfied with the trade-in process, feeling that the final offer was significantly lower than the initial quote. There were also occasional reports of incorrect items being shipped or issues with product functionality upon arrival.

What people talk about most

Product

Reviewers mention positive feedback about product quality and condition. Customers consistently report that... See more

Quality

Reviewers highlight positive aspects of quality. Many customers consistently report that products are in... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Price

Users describe positive interactions with price, often finding great deals on used equipment and fair prices... See more

Order

People report positive experiences with order. Customers consistently praise the quick delivery, with many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found KEH via a Google search for a particular camera. After using it for two days, I finally found a scratch on the bottom near the tripod mount. I am absolutely delighted with the t... See more

Rated 5 out of 5 stars

KEH sent a EX Pentax Spot Meter after a problem with a previous order. The meter functions very well, was extremely clean, and in my opinion was an EX+ grade. If you receive their gear and have a pr... See more

Rated 5 out of 5 stars

I got my order. They are very responsive when I contacted them prior to purchasing the camera and ended up buying it. I received my camera in a timely manner. I haven't had the chance to explore the c... See more

Rated 5 out of 5 stars

Everything I ordered is in perfect condition and even better than I expected! I didn’t see a shipping confirmation on the site, so had sent an email, in the meantime, my order was delivered. The compa... See more


Company details

  1. Camera Store
  2. Photo Shop

Information provided by various external sources

At KEH we offer only the best selection of new and used cameras and camera equipment. Shop the latest in Canon, Sony, Olympus, and Nikon cameras.


Contact info

  • Highlands Parkway Southeast 4900, 30082, Smyrna, United States

  • keh.com

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Replied to 28% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

EXCELLENT!

The Mamiya lens shade was exactly what I needed. It was in excellent (like new) condition.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

I got my order

I got my order. They are very responsive when I contacted them prior to purchasing the camera and ended up buying it. I received my camera in a timely manner. I haven't had the chance to explore the camera yet but it was fully functional and still does not loom worn out even though the description was bargain. It was still in good condition. Thanks and looking forward to buying some more cameras in the future.

March 7, 2026
Unprompted review
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Rated 5 out of 5 stars

Great first experience

This was my first time purchasing from KEH. I purchased a lens with caps, the corresponding hood and a filter.

Interestingly KEH offered a package with caps, case and hood, but not one with caps and hood, no case. All items are in terrific condition and I'm very happy with the condition of the items that I received. I was a little disappointed that the end cap was a third party cap rather than a brand matched cap. It might be useful to indicate this in the product listing.

I found that while there are good number of photos for the item in the product listing, they are of uncertain value because they are not of the item that will be received. While the risk is low for top condition categories, for the poorer condition items there is a difference between a little wear and tear vs. a ding from a drop.

For now, I've given KEH the benefit of the doubt as it seems that they make up for these shortcomings by being very conservative in their grading process.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

I’ve purchased used equipment from KEH before

I’ve purchased used equipment from KEH before, most recently around 2001, (two lenses and a prism viewfinder for my 1974 Mamiya C330).

As before, the price for the Nikon zoom lens I just bought, in essentially new condition, was less than half the price of a new lens from Nikon itself.

While the shipping notices varied somewhat, delivery was made on the day originally promised.

All in all, a pleasant experience for a very fair price.

February 25, 2026
Unprompted review
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Rated 4 out of 5 stars

Good selection of camera gear

Good selection of camera gear, My Nikon teleconverter arrived packed well but the box taping was torn. Too bad KEH lowered the price of all their Nikon teleconverters by $20, 2 days after I received it. Then MPB finally had some in stock for $40 less.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend

This was my second purchase with KEH Camera and once again, I am very satisfied with my order. Fast shipping and safe packaging. Will always be my go-to for buying camera equipment. Highly recommend!

February 17, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Trade-In and Purchase Experience

This has been a really GREAT first experience with KEH.

I sent them my camera equipment that I wanted to trade. They evaluated it, gave me a price of what they were willing to give me for my gear, and I put that toward my new lens. It was that easy, and I got a lens that I wanted for a lot less output than buying it outright.

Their communication is the best around, by far. They answered all of my questions in a VERY timely manner, and gave clear answers that I could understand.

I could not ask for a better experience.

Thanks KEH for a great trade-in and purchase.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Everything I ordered is in perfect…

Everything I ordered is in perfect condition and even better than I expected! I didn’t see a shipping confirmation on the site, so had sent an email, in the meantime, my order was delivered. The company was very quick in checking my order and emailing they could see my package and delivery. I feel extremely comfortable ordering with this company in the future again! I would definitely recommend KEH for any of your needs. Love KEH!

February 23, 2026
Unprompted review
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