I returned the item as it was not as advertised paid postage both ways but am unable to get my refund Very poor customer service
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Absolutely agree with previous comments. A realistic puppy? WHAT A JOKE!!! Some videos seen on Pinterest ads are deceitful and show real live puppies making you believe that"s what you'll get. NOOOO... See more
horrible same experience buying mugs that would cost almost 100$ to rtn, reversed the charge on my card and Mary keeps responding days behind not addressing issues. total scam. Dishonest doesnt even c... See more
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I ordered a crystal mug as a Christmas…
I ordered a crystal mug as a Christmas gift, and it looks nothing like the mugs on the website. It’s so cheap and ugly.
December 11, 2024
Unprompted review
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FRAUDULENT
I rate Kelansu as a minus 10. I received my order 12-9-24. These 'cups' are advertised as being made of Agate, Crystals, or Minerals. They are nothing but colored Fiberglass with a stainless steel liner. TOTALLY WORTHLESS SCAM. If you have already ordered from them, call your state attorney general and have them file a Class Action Lawsuit. If you haven't ordered from them, DON'T !! Another Chinese ripoff.
December 9, 2024
Unprompted review
I ordered the crystal mug with read…
I ordered the crystal mug with read crystal and Geo's for decoration. The cup I received is a baby cup with metal inside and PLASTIC on the outside. I paid $35.00 for this mug and I wouldn't give it to a child----it's so very cheap.
Darlene Cuevas
309 Michelle Linnea Drive #8
Charlotte, NC 28262
704-787-5233
I need instructions on how to send this back.
Thank you
December 4, 2024
Unprompted review
Kelansu is a scam company. DO NOT BUY FROM THEM
This is the worst company and such a scam. We ordered a crystal mug and it was a plastic small mug unusable and definitely nothing like the picture. The company is the worst to try to return things and get a refund. Definitely not a legitimate company do not order from here. They are scammers of the worst kin!!!
December 9, 2024
Unprompted review
They deserve a negative star .Total scam!!!
They deserve a negative star . That’s a scam. That’s horrible . It’s a total scam. I also felt for the crystal mugs advertised as natural, mineral , exclusive gift and bought 4 for my family and it is garbage. I paid $125.00 dollars for all of them and I wouldn’t give it to anyone. Made with resin and badly painted. I hope they regret the money they get from people that work hard.
November 10, 2024
Unprompted review
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If I could give less than 1 star I…
If I could give less than 1 star I would. I purchased the “New Mineral coffee mug”which was beautiful in the photo and description. However when the product was received the mug was neither beautiful or crystal! It looked like a third grader could do better. It appeared painted on acrylic mug. When I went to the web site there was no way to get satisfaction. It seemed like I was going in circles trying to find contact information. This whole site seems to be fraudulent!!
December 2, 2024
Unprompted review
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