Been great so far. Always on hand to help whenever you call, was offered a deal to renew and even after taking new deal they sent a letter saying I could get an even better deal if I phone before my n... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Efficient customer service, everything clearly explained. Any contact on the phone has been with courteous staff who have sorted whatever I need to sort out quickly. Re-mortgaging went very smoothly.... See more
Company replied
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... See more
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
Company details
Written by the company
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Contact info
PO Box 831, Redhill, RH1 9NJ, United Kingdom
- kensingtonmortgages.co.uk
4.6
Excellent
8K reviews
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Great for Ltd Co portfolio landlords
Ltd company portfolio landlord needed completion on online auction purchase within 6 weeks. Kensington process took 5 working days from application to offer. Happy advisor = happy client
August 25, 2026
May use AI-assist with repliesRead more
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Rates make Kensington an option
Rates make Kensington an option, but their follow-up processing is a trial.....
The simplest things turn into issues and they seriously struggle with anything that requires understanding or common sense.
But, the rates.......
August 20, 2026
Reply from Kensington Mortgages
Hi Mike,
Thank you for taking the time to share your feedback. We're pleased to hear that you found our rates competitive, but we're sorry that your experience during the application process did not meet your expectations.
We aim to make the application journey as smooth and straightforward as possible while ensuring we have the information needed to assess each application. We appreciate that requests for additional documentation can sometimes be frustrating, and we're sorry if this impacted your experience.
We'd welcome the opportunity to better understand the concerns you've raised and discuss your experience in more detail. A member of our team has reached out to you and would be happy to speak with you.
Thank you, Kensington.
Speak to underwriter -
Speak to underwriter -
100% support from Business Development Graham
and broker support from broker support team
easy system to use
August 25, 2026
We have had a very positive experience…
We have had a very positive experience working with Kensington. Their team has been professional, responsive, and supportive throughout the mortgage process. Communication has been clear, and they have worked efficiently to help move cases forward.
As a mortgage broker, I really appreciate working with a lender that understands brokers’ needs and provides reliable support throughout the application process. Overall, Kensington has been a great lender to work with, and I would be happy to recommend them to other mortgage professionals.
August 20, 2026
BUY TO LET REMORTGAGE - CAPITAL RAISING
Application on your portal -some questions difficult to work out what is being asked but otherwise slick
Adding documents that were requested was nice and easy
Underwriter contacted me to make sure the case progressed to offer quickly
August 21, 2026
Great service.
August 23, 2026
Underwriter very fast and remained in…
Underwriter very fast and remained in regular contact. Excellent service. Thanks to Matthew for the last 2 cases! Very efficient!
August 21, 2026
Everything was great
Everything was great went smoothly. If anything that needs addressing is the valuvar since they are drastically down value the property.
August 21, 2026
having used Kensington before
having used Kensington before, i was apprehensive however this time it was straightforward and the offer came through quickly.
August 14, 2026
Sent an email and got an instant…
Sent an email and got an instant helpful reply. Thanks
August 13, 2026
straight forward instructions for a portfolio position
Very straightforward communication throughout on a portfolio proposition
August 18, 2026
Very poor customer services and the so…
Very poor customer services and the so called complaint procedures. Total and utter denial of staff mistakes and mis information at various stages. so called complaint procedure is just to fulfil the legal requirements.
August 14, 2026
Reply from Kensington Mortgages
Hi Nabeel, thank you for taking the time to share your feedback and for speaking with a member of the team this week. We're sorry to hear that you've been unhappy with your experience.
Following our recent conversation, we've reopened your complaint to ensure that all aspects of the matter are thoroughly reviewed. We'll remain in contact with you directly regarding the outcome of that review.
Thank you, Kensington.
Quick and extremely efficient
Quick and extremely efficient, first class service, will definitely use them again.
August 14, 2026
Ability to discuss case with underwriter
August 20, 2026
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