Kensington  Reviews 

2,541
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 652 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and personalized approach, making every interaction pleasant and ensuring all needs are met. The service provided is frequently highlighted as exceptional, with many people appreciating the seamless execution of itineraries, attention to detail, and the overall ease of their travel experiences. Reviewers are particularly impressed with the well-planned holidays, which often include unique and memorable experiences, as well as excellent hotel locations and smooth transportation. Some people were dissatisfied with occasional confusion regarding transfers and hotel check-ins, with reservations sometimes being under different names. A few other people also felt that some itineraries were not as thoroughly planned, leading to a superficial experience in certain locations or a lack of guidance for free time.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their responsiveness, knowledge,... See more

Service

Customers had positive experiences with service, often highlighting the exceptional planning and seamless... See more

Holidays

Consumers express immense satisfaction with their holidays, often describing them as outstanding, memorable,... See more

Location

Users describe positive interactions with location, with many reviewers highlighting well-thought-out... See more

User experience

People report positive experiences with user experience, consistently highlighting that their entire journey... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Our travel expert listened to our wants for this trip and curated one with the perfect mix of relaxation and exploration. Our local guides took us to local gems and not just tourist hotspots- they mad... See more

Company replied

Rated 5 out of 5 stars

Planning was key and Kensington does it right. This was a once and a lifetime trip us and it did not disappoint. Staff was easy to get a hold of when needed. Airport and train transportation was top n... See more

Company replied

Rated 5 out of 5 stars

We spent 3 nights in London and 4 in Paris. Primarily private guided tours of historical sites, palaces, the Louvre, Notre Dame, Versailles, Eiffel Tower, Westminster Abbey, Tower of London, etc. Kens... See more

Company replied

Rated 5 out of 5 stars

Our travel advisor listened to us in planning, and understood our travel style. We were most interested in the history of Malta, and to learn and understand, we needed great guides. Kensington provi... See more

Company replied


Company details

  1. #35 of 82 best companies in Tour Operator
  2. #66 of 198 best companies in Travel Agency

Written by the company

Kensington is an award-winning tour operator offering tailor-made, privately guide tours to the world's most extraordinary destinations. Every itinerary is curated by a destination specialist to fit your unique travel style. In addition, Kensington offers cruise, villa and yacht-based travel experiences perfectly designed for you - and complete with the peace of mind that comes with 24/7 support worldwide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,541)

636 reviews in the last 12 months

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Rated 5 out of 5 stars

All the details we taken care of for…

All the details we taken care of for us. The boat, excursions, food were all amazing!

May 28, 2026
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Reply from Kensington

Hello Kelly,

We’re so glad to hear every detail was seamlessly taken care of for you. It’s wonderful that the boat, excursions, and dining experiences all helped make your trip so memorable.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

My daughter and I take an annual trip…

My daughter and I take an annual trip abroad each year. Kensington has helped with the last 2 years. Kensington does a wonderful job to tailor the trip to our needs. Katie Gibson took over as our specialist as our first left the company. Katie did a wonderful job in making changes to the itinerary after talking to me about what we were looking for our hotels/excursions. A wonderful trip to Portugal! We will use Katie and Kensington again!

May 9, 2026
Unprompted review
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Reply from Kensington

Hello KR,

What a special tradition to share with your daughter. We’re so glad Katie helped make your Portugal journey such a wonderful experience and that the itinerary felt thoughtfully tailored to exactly what you were looking for. It means a great deal that you’ve trusted Kensington for your travels over the past two years, and we look forward to helping you plan many more memorable adventures together.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Personal attention and professional care

Personal attention and professional care

May 27, 2026
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Reply from Kensington

Hello Jim,

Thank you for your kind words. We’re so glad you felt well cared for and appreciated the personal attention throughout your experience with Kensington.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Southeast Asia Private Tour

Southeast Asia Private Tour
The tour was wonderful from start to finish. Sunita Singh was very helpful and we worked with her to put together an itinerary that truly was amazing. The local guides and drivers that Kensington uses are, without exception, fantastic. They are knowledgeable and very keen to ensure that the day is tailored to our interests. This is our third tour using Kensington and I will definitely use them again. I highly recommend them to anyone who is looking for a seamless, well planned trip with lots of unique experiences.

April 18, 2026
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Reply from Kensington

Hello Carol,

We’re so pleased to hear your Southeast Asia journey was such a wonderful experience from beginning to end. Sunita will be delighted to know her planning helped create an itinerary that felt truly special and personalized to your interests.

It means a great deal that this was your third trip with Kensington, and we truly appreciate your continued trust and recommendation. We look forward to helping plan many more memorable adventures for you.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Egypt Was AMAZING!

Our Egypt trip was just outstanding on all fronts - and I mean in every way, shape and form!! Topnotch. We couldn’t be happier with every minute - every travel element. Not one hiccup.

First of all, our guides, drivers and security guards were wonderful, professional. It was such a pleasure to be with them - we all had fun together and learned a lot. And we felt completely safe and well taken care of. Everyone was totally on time for all activities and flights and seamlessly produced all the necessary guidance, info and tickets.

And each hotel provided top-notch amenities, service and food. Everywhere we went, Egyptians in general were extremely friendly and welcoming.

All in all, thanks to Kensington, the trip could not have been more successful, exciting and well managed, down to every detail.

May 16, 2026
Unprompted review
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Reply from Kensington

Hello Jane,

We’re absolutely thrilled to hear your Egypt journey exceeded expectations in every way. Knowing the guides, drivers, hotels, and overall experience came together so seamlessly is exactly what we strive to deliver for our travelers.

It’s especially wonderful to hear how welcomed, cared for, and safe you felt throughout the trip while enjoying everything Egypt has to offer. Thank you for your incredibly kind words and for trusting Kensington with such a special adventure.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Not one thing went wrong for 12 days.

Not one thing went wrong for 12 days.

May 19, 2026
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Reply from Kensington

Hello Judy,

That is exactly what we love to hear. We’re so glad your 12 day journey was seamless from beginning to end and that you could simply relax and enjoy the experience.

Thank you,
The Team at Kensington Tours

Rated 4 out of 5 stars

Beautiful Italy

The cities and tour cites chosen for us in Italy were wonderful. This was my first European visit and it won't be my last. I hope to visit France and England in 2028. Our tour guides were all very knowledgeable and kind and patient. This was a pricey trip but well worth it
The agent mostly dealt with one person in our party...this worked well.

May 19, 2026
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Reply from Kensington

Hello Barbara,

We’re so glad your first visit to Europe was such a memorable experience. It’s wonderful to hear you enjoyed the cities, sites, and guides throughout your Italy journey, and that the trip left you excited for future travels to France and England. Thank you for your thoughtful feedback and for choosing Kensington for such a special first European adventure.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars
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Reply from Kensington

Hello Penelope,

We’re happy to hear you enjoyed both the tour selections and your guide. Thank you for taking the time to share your feedback with us.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Himanshu Singh was an excellent guide!

November 26, 2025
Unprompted review
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Reply from Kensington

Hello Rana,

We’re so pleased to hear Himanshu Singh made such a positive impression during your trip. We’ll be sure to share your kind words with him and the team.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Kensington planned a terrific trip for our family

Kensington planned a terrific trip for our family. Accommodations were wonderful, all of the tour guides were amazing and learned so much. Our second trip with Kensington, and would not hesitate to book our next trip with them.

May 4, 2026
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Reply from Kensington

Hello Michelle,

We’re so glad your family had such a wonderful experience and that the accommodations and guides helped make the trip so memorable and enriching. It means a great deal that you chose Kensington again for your travels, and we truly appreciate your continued trust and support.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

We just got back from a wonderful…

We just got back from a wonderful Kensington trip to Ireland. Our trip planner, Hugo McGregor, did everything to assure that our trip was exactly as we hoped it would be and he succeeded!

Our driver guide was also superb - he was considerate of our wishes, gave us helpful options as to places and things to see, and provided insights into the country and the places we visited. We plan on using Kensington again and highly recommend the company to others planning trips.

May 14, 2026
Unprompted review
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Reply from Kensington

Hello Mindy,

We’re so pleased to hear your Ireland journey was everything you hoped it would be. Hugo will be delighted to know his planning helped create such a memorable experience for you.

It’s also wonderful to hear your driver guide added so much to the trip through thoughtful recommendations and local insights. Thank you for your recommendation and for choosing Kensington for your travels.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Everything came off as billed.

Everything came off as billed.
I have been in over 50 countries on Business. I get in and get out.
on this trip I was on Holiday.
I was well planned and perfect.
I only go on Holiday where I have been before, and I decide if I want to go back with my wife.
Poland was one of those destinations I had been to may times, but always on business.
Kensington did the hard part. They made it easy.
thanks

May 26, 2026
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Reply from Kensington

Hello Mark,

Thank you for sharing your experience. It’s especially meaningful to hear this trip allowed you to experience Poland in a completely different way from your previous business travels. We’re so glad the planning and logistics allowed you to simply relax and enjoy your holiday with your wife. Thank you for trusting Kensington to make the journey easy and memorable.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Peace of Mind and Exceptional Tour Quality

Being picked up at the airport and train stations put our minds at ease pertaining security and allowed us to enjoy the city rather than worry about logistics. The private tour guides were professional, friendly, knowledgeable and a real joy to spend time with.

May 24, 2026
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Reply from Kensington

Hello Douglas,

We’re so glad the transfers and private guiding helped make your trip feel seamless and stress free. Being able to simply enjoy the destination without worrying about logistics is exactly the experience we strive to create.

Thank you for your kind words about the guides and your overall experience.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Kensington is clearly one of the best!

We reached out other Kensington to help us plan a trip to Ireland and Scotland to celebrate our 50th Wedding Anniversary. We asked them to plan everything for us over a 14-18 day period, and place us in the best accommodations. Our coordinator Ashley provided numerous options and suggestions, and we added an extra trip at the end to London. All of the scheduled tours were exceptional, as were the accommodations. Of prime importance to us was the quality of the tour guides, as this was our first trip to Ireland and Scotland, and again Kensington came through with knowledgeable and professional guides for each country. Both often made suggestions to a stop or two that were not on our planned trip, but felt we would enjoy a "local" stop or two.
I cannot wait for our next trip with Kensington - Switzerland and Northern Italy in 2027!

May 4, 2026
Unprompted review
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Reply from Kensington

Hello Steve,

What a special way to celebrate your 50th wedding anniversary. We’re so honored Kensington could be part of such a meaningful journey through Ireland, Scotland, and London.

Ashley will be delighted to know her planning, recommendations, and attention to detail helped create such a memorable experience for you. It’s also wonderful to hear the guides added those special local touches that made the trip even more personal and authentic.
We’re already excited for your next adventure to Switzerland and Northern Italy in 2027.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

2 weeks in India April-May 2026

We spent 15 days on a trip that started in Dehli and then Agra, Jaipur, Udaipur, Bengelaru (for business) and ended in Karala. The overall design of the trip (Thank you! Caitlyn P.), the pacing, the level of service at each location and the quality of the hotels and meals could not have been better. Of course, the country and its history and culture were the stars of the show, but all of the above made those things so much easier to take in and enjoy!

May 18, 2026
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Reply from Kensington

Hello Brian,

What an incredible journey through India this sounds like. We’re so pleased to hear the pacing, accommodations, service, and overall design of the trip helped make such a rich and memorable experience even more enjoyable.

Caitlyn will be delighted to know her planning helped bring together such a meaningful adventure across so many beautiful and diverse destinations. Thank you for sharing your experience with us.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Trip to Portugal and Spain

Every aspect of the trip went to plan. The guides selected by Kensington were knowledgeable and helpful. The hotels were wonderful. Really pleased with the entire experience.

May 24, 2026
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Reply from Kensington

Hello Steven,

We’re so pleased to hear your Portugal and Spain journey went so smoothly from start to finish. It’s wonderful that the guides, hotels, and overall experience all met your expectations so well.

Thank you for sharing your kind feedback and for choosing Kensington.

Warm regards,
The Team at Kensington Tours

Rated 5 out of 5 stars

It was a bucket item list for me to…

It was a bucket item list for me to tour Egypt, see the pyramids and cruise the Nile. But Moe Sami from Kensington took extra time to really understand what would make the trip even more special for my wife and myself. And it truly was the trip of a lifetime! Moe even went the extra mile to upgrade us from the original riverboat we were set to be on to a much better one. And he arranged an excellent tour manager in Soliman Osama. Soliman was a friendly face when he met us at the airport, and he got us the friendliest, most knowledgeable guides for our trip. I would highly recommend Kensington, Moe and Soliman to anyone looking for an excellent experience.

May 1, 2026
Unprompted review
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Reply from Kensington

Hello Wayne,

What a special journey this must have been for you and your wife. We’re so glad Moe took the time to truly personalize your Egypt experience and help turn a bucket list dream into such a memorable adventure.

It’s wonderful to hear Soliman and the guides helped make every step of the journey seamless, welcoming, and enriching. Thank you for your recommendation and for trusting Kensington with such an important trip.

Warm regards,
The Team at Kensington Tours

Rated 5 out of 5 stars

In-country arrangements

The hotel and local travel arrangements were flawless. The accommodations were great and the local guides they use were teriffic.

May 24, 2026
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Reply from Kensington

Hello Robert,

We’re delighted to hear your in country arrangements went so smoothly. It’s wonderful that the accommodations, transportation, and local guides all helped create such a positive experience for you.

Thank you for your kind feedback and for traveling with Kensington.

Warm regards,
The Team at Kensington Tours

Rated 5 out of 5 stars

Kensington really took the time to find…

Kensington really took the time to find out what we wanted to do on our trip. The individual attention from our guides was worth the additional cost, because we got so much more from our trip. Going thru Kesington enhanced our experience to a much greater extent than going on a group tour like we had on previous trips.

May 23, 2026
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Reply from Kensington

Hello Robert,

We’re so glad to hear the personalized approach and private guiding made such a meaningful difference in your experience. Taking the time to understand what matters most to each traveler is something we truly value. It’s wonderful to know your journey felt more enriching and memorable compared to previous group travel experiences. Thank you for choosing Kensington.

Warm regards,
The Team at Kensington Tours

Rated 4 out of 5 stars

Transfers and Tours

The amount of transfers we had to do was exhausting and the tours were good but it’d be nice to have a day to ourselves. It felt rushed to me. It made the experience just slightly less enjoyable.

Those are my only thoughts.

May 5, 2026
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Reply from Kensington

Hello Andrew,

Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the tours overall, though we understand how a busy itinerary with frequent transfers can feel tiring and rushed at times.

Your comments regarding pacing and having more personal downtime are truly appreciated and will be shared with our team as we continue refining our travel experiences.

Warm regards,
The Team at Kensington Tours

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