Kensington  Reviews 

2,531
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 630 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional service and seamless execution of their trips. Customers consistently praise the knowledgeable and friendly staff, including local guides, drivers, and travel advisors, who customize itineraries and provide excellent support throughout their journeys. Many people appreciate the well-planned holidays, with unique itineraries, awesome hotels in great locations, and a focus on personalized experiences. However, some customers experienced issues with itinerary execution, such as transfer confusion, misdirected tours, and hotel reservations under incorrect names, leading to stress and dissatisfaction. A few others also felt that some hotel locations were not ideal or that certain destinations were not as interesting as expected, and one reviewer reported a very negative interaction with a company representative.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, organization, and... See more

Holidays

Customers had positive experiences with holidays, with many describing their trips as outstanding and the... See more

Location

Clients share positive opinions on location, with many reviewers highlighting the excellent and ideal... See more

User experience

Reviewers mention positive feedback about user experience, with many describing it as a grand, incredible,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We spent 3 nights in London and 4 in Paris. Primarily private guided tours of historical sites, palaces, the Louvre, Notre Dame, Versailles, Eiffel Tower, Westminster Abbey, Tower of London, etc. Kens... See more

Company replied

Rated 5 out of 5 stars

Kensington did everything perfectly. Regan McKeever did a wonderful job organizing the itinerary and setting everything up with the drivers and personal guides. She was also delightful to talk with an... See more

Company replied

Rated 5 out of 5 stars

Our travel advisor listened to us in planning, and understood our travel style. We were most interested in the history of Malta, and to learn and understand, we needed great guides. Kensington provi... See more

Company replied

Rated 5 out of 5 stars

Our yacht specialist, Andy Moran, took the time to get all our preferences and arrange video meetings with the captains and chefs on our two Bali 5.4 catamarans. The crews as well as the boats were s... See more

Company replied


Company details

  1. #34 of 82 best companies in Tour Operator
  2. #63 of 199 best companies in Travel Agency

Written by the company

Kensington is an award-winning tour operator offering tailor-made, privately guide tours to the world's most extraordinary destinations. Every itinerary is curated by a destination specialist to fit your unique travel style. In addition, Kensington offers cruise, villa and yacht-based travel experiences perfectly designed for you - and complete with the peace of mind that comes with 24/7 support worldwide.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

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4.8

All reviews

(2,531)

626 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic destination

Fantastic destination
expert Radley Balmont!

May 12, 2026
Unprompted review
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Reply from Kensington

Hello Kmahan,

Thank you for your kind feedback. We’re delighted to hear Radley Balmont made such a positive impression and helped create a great travel experience for you.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

why do I appreciate and trust…

why do I appreciate and trust Kensington Tours expertise so much? here is why!
When none of the travel suppliers I know could assist me in setting up the private transfer in Cambodia from airport to ship, and there was simply no hope Alexa Thompson came to support me, and made the impossible possible!

May 7, 2026
Unprompted review
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Reply from Kensington

Hello Maria,

Thank you for sharing your experience. We’re so pleased Alexa was able to step in and help when it seemed there were no available solutions. Going above and beyond to solve complex travel challenges and create peace of mind for our travelers is exactly what we strive for.

We’ll be sure to share your kind words with Alexa. Thank you for your trust and confidence in Kensington.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

A Sicilian Heritage Dream Trip of a Life Time.

First, I would like to give a big shout out to Lynda Petriccelli and her team in Sicily. They were awesome to work with in helping us design our dream Sicilian heritage trip. Lynda worked with us and got to know us so that every detail of our trip was tailored to our likes and our preferences. Kensington hit this one out of the ballpark. Our hotels were magnificent and our tour guides got to know us. We felt cared for from the moment we arrived in Palermo. Our drivers not only helped us get from point A to point B but they became like family on our journey through Sicily. If you are looking for an experience like no other this is the company that can not be beat.

May 20, 2026
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Reply from Kensington

Hello Joyce,

What a beautiful review. We’re delighted to hear Lynda and the team helped bring your Sicilian heritage journey to life in such a meaningful way. Knowing the trip felt personalized from beginning to end, and that the guides and drivers became such an important part of the experience, is exactly what we hope to create for our travelers. Thank you for trusting Kensington with this once in a lifetime adventure.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

You exceeded our expectations

This was our first trip to Paris so we researched touring companies and selected Kensington. What a great choice. Our vacation advisors were nothing short of spectacular. They provided us expert information and advice. They left nothing uncovered as every detail came to fruition once our vacation started. The tour guides and drivers were a wealth of information and above all friendly. We had such a wonderful time in Paris so our next visit to Europe will definitely be with Kensington.

May 29, 2026
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Reply from Kensington

Hello John,

We’re delighted to hear your first trip to Paris exceeded expectations. It’s wonderful that the planning, guides, and drivers all came together to create such a memorable experience and that every detail unfolded seamlessly throughout your journey. Thank you for trusting Kensington with your first visit to Paris, and we look forward to helping you plan your next European adventure.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Over The Top

This was the first trip we coordinated through Kensington, as our typical travel group did not go to China.

Our journey was a 2 week trip - my first visit to Mainland PRC. Every step of the process curated for this trip for my husband and I was planned and executed flawlessly. All hotels were exceptional. Our tour coordinator, Nihad, held our hand throughout the entire process, including providing help in navigating the Visa requirements.

We visited five cities, took planes, trains and automobiles - at each step the "baton" was handed over smoothly. The tour guides were conscientious and accommodating to our needs. Plans were pivoted as needed. The drivers were skilled.

We were astonished at the economic strides in that country - China has far outpaced us in the USA in many aspects, including technology, infrastructure, etc.

May 27, 2026
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Reply from Kensington

Hello Dora ,

We’re thrilled to hear your first trip to China was such a success. Nihad will be delighted to know his support throughout the planning process helped make the journey seamless, from visa assistance to coordinating travel across multiple cities. It’s wonderful that the hotels, guides, drivers, and overall logistics exceeded your expectations and allowed you to fully enjoy such a fascinating destination. Thank you for trusting Kensington with this incredible adventure.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Deanna was extremely helpful from start…

Deanna was extremely helpful from start to finish in planning and executing our trip. She worked with our budget and drafted several proposals before we decided on our final itinerary. She kept in touch often and was very thorough. She made our trip feel extremely personalized and paid attention to detail. When our 3-year-old son got sick on the first day of our trip, she was quick to reach out for an update. The rest of the Kensington team was also very easy to reach and allowed us more flexibility than we would have had if we booked on our own. One especially memorable part of our trip was our tours with Diego Castro — he is one of the best guides I have had the pleasure of being with. He was extremely knowledgeable of the area and very friendly. He does a great job of making people feel comfortable and safe. He was especially great with our son and even carried him around at points during our tours. I could not recommend Diego, Deanna, or Kensington more for any and all travel needs!

May 29, 2026
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Reply from Kensington

Hello Christie,

Thank you for sharing such thoughtful feedback. We’re delighted to hear Deanna’s attention to detail, responsiveness, and personalized approach helped create such a memorable trip for your family.

We’re especially glad that when unexpected circumstances arose, the team was able to provide support and flexibility. Diego will also be thrilled to know he made such a positive impact on your experience, particularly with your son.

Thank you for your recommendation and for trusting Kensington with your family’s travels.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Amazing Scotland experience

We had an amazing trip with tours catered to our wish list. The help in planning the trip and guiding us throughout our journey made working with Kensington great. We are looking forward to making another trip with them!

May 14, 2026
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Reply from Kensington

Hello Amanda,

We’re delighted to hear your Scotland journey was such a memorable experience. It’s wonderful that the trip was tailored to your wish list and that the planning and support along the way helped make everything seamless and enjoyable.

We look forward to helping you create your next adventure.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

We loved Florence a lot and that was…

We loved Florence a lot and that was recommended by Sophia our agent
We glad she recommended to add in our trip

May 21, 2026
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Reply from Kensington

Hello Naz Bak,

We’re so glad you loved Florence and that Sophia’s recommendation helped make your trip even more memorable. It’s always rewarding when a suggested destination becomes a highlight of the journey.

Thank you for sharing your experience with us.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Great trip

Great trip! I really have nothing to add. I will certainly start with you when i plan another vacation.

May 21, 2026
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Reply from Kensington

Hello Larry,

Thank you for your feedback. We’re delighted to hear you had a great trip and that the experience left such a positive impression.

We look forward to helping you plan your next adventure when the time comes.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

20th Anniversary trip to Italy

We wanted a trip that would be extra special for our 20th anniversary and Adam Lewis and the Kensington Team knocked it out of the park! Working with someone who had the right level of expertise made it stress free and we were able to truly enjoy every adventure. It exceeded all of my expectations!

May 15, 2026
Unprompted review
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Reply from Kensington

Hello Stacey,

What a wonderful way to celebrate your 20th anniversary. We’re thrilled to hear Adam Lewis and the Kensington team helped create such a memorable and stress free Italy experience for you. Knowing the trip exceeded your expectations makes us so happy, and we’re honored to have been part of such a special milestone celebration.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

All the details we taken care of for…

All the details we taken care of for us. The boat, excursions, food were all amazing!

May 28, 2026
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Reply from Kensington

Hello Kelly,

We’re so glad to hear every detail was seamlessly taken care of for you. It’s wonderful that the boat, excursions, and dining experiences all helped make your trip so memorable.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

My daughter and I take an annual trip…

My daughter and I take an annual trip abroad each year. Kensington has helped with the last 2 years. Kensington does a wonderful job to tailor the trip to our needs. Katie Gibson took over as our specialist as our first left the company. Katie did a wonderful job in making changes to the itinerary after talking to me about what we were looking for our hotels/excursions. A wonderful trip to Portugal! We will use Katie and Kensington again!

May 9, 2026
Unprompted review
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Reply from Kensington

Hello KR,

What a special tradition to share with your daughter. We’re so glad Katie helped make your Portugal journey such a wonderful experience and that the itinerary felt thoughtfully tailored to exactly what you were looking for. It means a great deal that you’ve trusted Kensington for your travels over the past two years, and we look forward to helping you plan many more memorable adventures together.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Personal attention and professional care

Personal attention and professional care

May 27, 2026
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Reply from Kensington

Hello Jim,

Thank you for your kind words. We’re so glad you felt well cared for and appreciated the personal attention throughout your experience with Kensington.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Southeast Asia Private Tour

Southeast Asia Private Tour
The tour was wonderful from start to finish. Sunita Singh was very helpful and we worked with her to put together an itinerary that truly was amazing. The local guides and drivers that Kensington uses are, without exception, fantastic. They are knowledgeable and very keen to ensure that the day is tailored to our interests. This is our third tour using Kensington and I will definitely use them again. I highly recommend them to anyone who is looking for a seamless, well planned trip with lots of unique experiences.

April 18, 2026
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Reply from Kensington

Hello Carol,

We’re so pleased to hear your Southeast Asia journey was such a wonderful experience from beginning to end. Sunita will be delighted to know her planning helped create an itinerary that felt truly special and personalized to your interests.

It means a great deal that this was your third trip with Kensington, and we truly appreciate your continued trust and recommendation. We look forward to helping plan many more memorable adventures for you.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Egypt Was AMAZING!

Our Egypt trip was just outstanding on all fronts - and I mean in every way, shape and form!! Topnotch. We couldn’t be happier with every minute - every travel element. Not one hiccup.

First of all, our guides, drivers and security guards were wonderful, professional. It was such a pleasure to be with them - we all had fun together and learned a lot. And we felt completely safe and well taken care of. Everyone was totally on time for all activities and flights and seamlessly produced all the necessary guidance, info and tickets.

And each hotel provided top-notch amenities, service and food. Everywhere we went, Egyptians in general were extremely friendly and welcoming.

All in all, thanks to Kensington, the trip could not have been more successful, exciting and well managed, down to every detail.

May 16, 2026
Unprompted review
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Reply from Kensington

Hello Jane,

We’re absolutely thrilled to hear your Egypt journey exceeded expectations in every way. Knowing the guides, drivers, hotels, and overall experience came together so seamlessly is exactly what we strive to deliver for our travelers.

It’s especially wonderful to hear how welcomed, cared for, and safe you felt throughout the trip while enjoying everything Egypt has to offer. Thank you for your incredibly kind words and for trusting Kensington with such a special adventure.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Not one thing went wrong for 12 days.

Not one thing went wrong for 12 days.

May 19, 2026
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Reply from Kensington

Hello Judy,

That is exactly what we love to hear. We’re so glad your 12 day journey was seamless from beginning to end and that you could simply relax and enjoy the experience.

Thank you,
The Team at Kensington Tours

Rated 4 out of 5 stars

Beautiful Italy

The cities and tour cites chosen for us in Italy were wonderful. This was my first European visit and it won't be my last. I hope to visit France and England in 2028. Our tour guides were all very knowledgeable and kind and patient. This was a pricey trip but well worth it
The agent mostly dealt with one person in our party...this worked well.

May 19, 2026
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Reply from Kensington

Hello Barbara,

We’re so glad your first visit to Europe was such a memorable experience. It’s wonderful to hear you enjoyed the cities, sites, and guides throughout your Italy journey, and that the trip left you excited for future travels to France and England. Thank you for your thoughtful feedback and for choosing Kensington for such a special first European adventure.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars
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Reply from Kensington

Hello Penelope,

We’re happy to hear you enjoyed both the tour selections and your guide. Thank you for taking the time to share your feedback with us.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Himanshu Singh was an excellent guide!

November 26, 2025
Unprompted review
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Reply from Kensington

Hello Rana,

We’re so pleased to hear Himanshu Singh made such a positive impression during your trip. We’ll be sure to share your kind words with him and the team.

Thank you,
The Team at Kensington Tours

Rated 5 out of 5 stars

Kensington planned a terrific trip for our family

Kensington planned a terrific trip for our family. Accommodations were wonderful, all of the tour guides were amazing and learned so much. Our second trip with Kensington, and would not hesitate to book our next trip with them.

May 4, 2026
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Reply from Kensington

Hello Michelle,

We’re so glad your family had such a wonderful experience and that the accommodations and guides helped make the trip so memorable and enriching. It means a great deal that you chose Kensington again for your travels, and we truly appreciate your continued trust and support.

Thank you,
The Team at Kensington Tours

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