Kent Hire Reviews 

716
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is exceptionally helpful, knowledgeable, and always easy to deal with throughout the entire equipment booking and hiring process. Consumers also deeply appreciate the highly competitive pricing, well-maintained machinery, friendly customer service, and reliable delivery options that consistently arrive right on schedule. However, some people mentioned occasional issues with significant delivery delays, poor communication, and unexpected operational problems involving the machinery. A few reviewers additionally noted frustrating difficulties regarding missing replacement parts or delayed arrivals when trying to complete their heavily scheduled daily tasks.

What people talk about most

Service

Customers consistently note positive experiences with service, highlighting a seamless and stress-free... See more

Staff

Users describe positive interactions with staff, frequently highlighting their helpful and friendly approach... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting prompt and ahead-of-time... See more

Price

Clients share positive opinions on price, highlighting that the company offers great rates, competitive... See more

Product

Customers report overall satisfaction and positive experiences with product quality and performance.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have used Kent hire alot over the last few times Hiring all manor of equipment Petrol saws Stump grinders Dumpers Digger attachments to fit my machine And larger diggers when requir... See more

Rated 5 out of 5 stars

Great service and customer communication. Hired a crusher booked on a Thursday for following day delivery. Crushed loads of hardcore into type 1 much cheaper than paying for a skip and then buying t... See more

Rated 5 out of 5 stars

Hired some plant from these guys for an ongoing project, communication was great, enquired in the morning, was delivered by lunchtime. Needed an attachment to go with the digger as we had hit a... See more

Rated 5 out of 5 stars

Absolutely brilliant service!! Really cannot rate this company highly enough. The post driver we hired was of excellent quality. We have hired from other companies in the past and had issues! All of K... See more


Company details

  1. Plant and Machinery Hire
  2. Tool Rental Service

Written by the company

Hire Mini Digger, Dumpers, Access Equipment and all Small Tools at the Very Best Prices!


Contact info

4.8

Excellent

TrustScore 5 out of 5

716 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(716)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 3 out of 5 stars

Delivery catchment confusion

Despite listing our postcode as in the catchment for delivery on the website we were told they don't deliver to our postcode so we had to collect.
Everything else good

November 18, 2025
Kent Hire logo

Reply from Kent Hire

Hi Tim,
We want to clarify the reason for your rating so others have the correct information. Although our website previously stated that we deliver to your area, this is no longer the case. When you phoned, we made this clear and explained that delivery was not available to your location anymore. You understood this and agreed to collect the machine yourself, which is why the booking proceeded.

Your 3-star review is based solely on the lack of delivery, but this was explained upfront and agreed to before the hire. It isn’t a fair reflection of our service, as we were transparent and followed the terms discussed.

If you need equipment in future—either within our delivery area or by arranging collection—we’re happy to help.”

Regards
Matt - 07738 506672

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Rated 5 out of 5 stars

Digger hire

Great service once again fast delivery and great communication I can’t recommend this company highly enough thanks again

November 6, 2025
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Rated 2 out of 5 stars

Wouldn't use them again

Hired scarifier and aerator from them recently. When started using scarifier found that the blade wasn't attached on one side to the scarifier body and it wasn't possible to adjust the height of the blade. Called the office and spoke with the woman who told me she would pass this information to one of their engineers and he would be on touch shortly. Apparently, no one called me back so I had to go to Toolstaion to buy suitable bolts to attach the blade so it could be used properly.

September 19, 2025
Unprompted review
Kent Hire logo

Reply from Kent Hire

H Sergey, Sorry to hear the bolt had to be replaced, these machines do shake about when in use but glad the machines made a great job Areating and Scarifying your little garden, regards Matt.

Rated 5 out of 5 stars

Great service and customer communication

Great service and customer communication. Hired a crusher booked on a Thursday for following day delivery.
Crushed loads of hardcore into type 1 much cheaper than paying for a skip and then buying type 1 after. Will be using again thank you

October 4, 2025
Unprompted review
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Rated 5 out of 5 stars

arrived on time

arrived on time! Whilst the nut of the rotavator came off unexpectedly the trader on the job managed to find a way to put that back in so the job was completed on time. I'm happy with the quality of the tool provided.

September 26, 2025

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