Kinore Reviews 75

TrustScore 4 out of 5

4.2

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See what reviewers are saying

Rated 5 out of 5 stars

I have been with Kinore for over three years now, and I cannot recommend them enough. The service is prompt, professional, and to a very high standard. I've been dealing with Tamar and her team, and t... See more

Company replied

Rated 5 out of 5 stars

We had a great support from Kinore. We are really happy about their service for our company. Special thanks to Jessica who has always been proactive and professional.

Company replied

Rated 4 out of 5 stars

My experience with Kinore has been really positive. In particular, very recent interactions with Tamar Heffernan, who has been proactive and attentive, have offered me and my business extra valuable... See more

Company replied

Rated 1 out of 5 stars

Horrible experience. They failed to provide any services as part of my contract, lied, claimed they spent 295 mins on me when they haven't spent an hour doing anything, failed to answer any questions,... See more

Company details

  1. Accountant
  2. Accounting Firm
  3. Bookkeeping Service
  4. Chartered Accountant
  5. Payroll Service
  6. Tax Preparation Service

Written by the company

Kinore, previously known as Accountant Online, is an award-winning online chartered accountancy and company secretarial firm, providing accounting, bookkeeping, payroll, company secretarial, and tax preparation services to startups and SMEs in Ireland and the UK. With a team based in Donegal, Dublin, Northern Ireland, and remote locations across Ireland and overseas, they offer professional services using cloud technology, making it easy and secure for clients to access their expertise. They are proud to have won numerous awards, including Best Overall Accountancy "Practice of the Year" in 2020, "Online Practice of the Year" 2022 and 2024, and recipient of the "Client Service Award" 2024 at the Irish Accountancy Awards. Kinore is also named Xero's "Partner of the Year" in 2021, 2022, 2023, 2024. Kinore's success is a testament to their commitment to delivering high-quality services that meet the needs of their clients, no matter where they are located. Whether you are starting a new business or looking to streamline your existing operations, Kinore is here to help. Visit their website to find out if they are a fit for your business.


Contact info

4.2

Great

TrustScore 4 out of 5

75 reviews

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Rated 5 out of 5 stars

Been a customer for 2-3 years and they…

Been a customer for 2-3 years and they have never let me down. A very friendly team and they provide helpful workshops for lots of different topics that are relevant to small/medium businesses

May 3, 2023
Kinore logo

Reply from Kinore

Thank you so much for taking the time to leave us a glowing five-star review! We are thrilled to hear that you had such a positive experience with us.

Your kind words and feedback mean the world to us. We work hard to ensure that every customer has a wonderful experience, and it's incredibly rewarding to know that we succeeded in providing you with excellent service.

If there's anything else we can do to enhance your experience or if you have any questions in the future, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Great experience

Always helpful with can-do approach. Really can recommend!

March 1, 2023
Unprompted review
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Reply from Kinore

Thank you so much for your fantastic five-star review! We truly appreciate the time you took to share your experience with us.

We are delighted to know that you had a wonderful experience with our services.

If there's anything else we can do to make your experience even better, please don't hesitate to let us know.

Rated 5 out of 5 stars

Very strong partner

It's been amazing working with Accountant Online for the past 7 years. They have the knowledge, skills and are dedicated to providing a great customer experience on top of sharing advice on a regular basis. I would definitely recommend them to anyone looking for a strong accountant partner.

March 1, 2023
Unprompted review
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Reply from Kinore

Thank you for the 5-star review! We truly appreciate your kind words and support. If you have any questions or need assistance in the future, don't hesitate to reach out. Happy to have you as a satisfied customer!

Rated 5 out of 5 stars

Easy to deal with and very helpful.

I've been dealing with accountant online for nearly 2 years now. Having started my buisness knowing what I wanted to achieve but not necessarily how to get there, they have been extremely helpful in ensuring the books are up to date and making everything easy to access and use. I would highly recommend them to anyone thinking of starting up a buisness as their company formation team are also very good.

July 11, 2022
Unprompted review
Rated 1 out of 5 stars

Do not do business with this company

Do not do business with this company! They oversell and underdeliver. Their practices (cooling off period and (non) refund policy) are in breach of several laws, yet they don't care.
When I signed up with them to service two limited companies, I have clearly described requirements of both in a phone call, yet the company refuses to forward our post (by email) without additional payment. They will not issue a refund for unused portion of the pre-paid and inadequate service but don't mind us leaving one bit while keeping our money. @accountantonline.ie Please do not respond to this review with BS as in previous negative reviews, I've got all your emails in which you almost politely told me either pay extra of F off.

May 1, 2022
Unprompted review
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Reply from Kinore

Dear Daniela, thank you for taking the time to provide us with this feedback. I am very sorry to hear that you are unhappy with our services and that they have not met your requirements and expectations. Accountant Online continuously strives to ensure we are communicating clearly and providing professional services that meet our client’s needs. We aim to be as transparent as possible in terms of the services we provide. We appreciate all feedback both positive and negative so we can implement changes to our current services and create new services so thank you for taking the time to write this review. If you have any additional feedback please don’t hesitate to contact me on eimear@accountantonline.ie

Rated 1 out of 5 stars

Horrible experience

Horrible experience. They failed to provide any services as part of my contract, lied, claimed they spent 295 mins on me when they haven't spent an hour doing anything, failed to answer any questions, always tried and upsell their services, took two weeks to reply to a simple email, and finally refused to refund the money paid despite they did nothing. Avoid this company at any cost if you're a sole trader. They have no shame billing you and doing nothing. Hire a real accountant instead and save yourself from the headache, stress and hundreds of hours of effort trying to get them do the job.

March 20, 2022
Unprompted review
Rated 1 out of 5 stars

Please be aware of Accountant Online!

Please be aware of Accountant Online!
I should have been aware that our contact persons were changing such frequently, so would like to raise your attention to that. Delayed reports, always promising something but hard to keep up with it. I am lucky in a way that they shared now the information (after I asked) that their team do not have the capacity to deliver service (annual report- which is doesn't seem to be something extra). Expensive service doesn't mean excellent service! Please avoid this pit, and search for another accountant!
//I've never ever shared publicly my opinion that was less than 5stars rated//

February 18, 2021
Unprompted review
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Reply from Kinore

Dear Katalin, I’m very sorry to hear that you have had this experience. Hearing that our services have not met your expectations is very serious to us. Accountant Online’s team is growing and evolving to ensure we can continue to provide proactive service to our clients, and we are constantly working to improve our communication process. We appreciate all feedback (both positive and negative) so thank you for taking the time to write this review. If you have any additional feedback, please don’t hesitate to email me on kelly@accountantonline.ie. Regards, Kelly.

Rated 5 out of 5 stars

Trustworthy professional advice

I discovered Accountant Online when looking for guidance on forming a company in Ireland because they had the most comprehensive guides and resources available and promptly answered my queries by telephone and email. I found them professional, friendly and knowledgeable and would have no hesitation in recommending them.

December 22, 2020
Unprompted review
Rated 5 out of 5 stars

A+++

Very good at communicating, will always answer emails and phone calls in a timely manner.

January 10, 2020
Unprompted review
Rated 1 out of 5 stars

Accountantonline be aware!

I would think very carefully before engaging with this company.
I have run a business for 12 years and have never come across such An unprofessional company.
The company are not honest or trustworthy.
Be careful before signing on with Accountantonline!

October 24, 2019
Unprompted review
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Reply from Kinore

Hi Carin, I am very sorry to hear about your bad experience. Your review is very concerning to us, as qualified accountants and members of Chartered Accountants Ireland we are subject to very strict professional guidelines that we are obliged to comply with to ensure that all tax and compliance filings are made correctly and in time. It’s important to us that we are transparent with all of our clients to help make tax and compliance filings as painless as possible. Can you please call our customer care team on 01 485 3294 to speak with a customer care representative about your recent experience. Regards, Ingrid

Rated 5 out of 5 stars

Excellent customer support

Excellent customer support, professionals, and always willing to help, friendly and polite. Strongly recommended for all they plan to startup or run a business in Ireland.

November 28, 2017
Unprompted review
Rated 5 out of 5 stars

Hello I am Anthony Lawrence director of …

Hello I am Anthony Lawrence director of Truly Tempted. I have just started out on my business jounery. But the helpful advise I have been given every time I have used this website has been excellent. So thank you for a excellent service and please keep up the great work

November 27, 2017
Unprompted review
Rated 5 out of 5 stars

They have a good deal on for startups …

They have a good deal on for startups and they seem to be very dedicated to helping out startup businesses. I just signed up to them recently and really rate them. Much better than any accountant I've used in the past. Pretty accessible and good pricing; you know what you're getting in advance.

July 20, 2017
Unprompted review

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