Wayne (the guy from the support) was absolutely amazing! 🙌 He sat with me for over four hours and showed incredible patience throughout the entire process. Even though the issue was complex, he... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dean did an amazing job. Our site had stopped performing and the cause was not at all obvious. He could have told me to "go talk to the plugin developers" but instead he found a work-around that got t... See more
Company replied
Vernice was very knowledgeable. She immediately saw that there was a complicated issue, that all the settings were correct, and that there was an issue on their back end. She did not ask many question... See more
Company replied
For quality: Kinsta is the Ferrari of Managed Wordpress Hosting! I can’t say enough good things about Kinsta and their support team. Every single person I interacted with was extremely professiona... See more
Company replied
Company details
Written by the company
Kinsta was founded in 2013 with a desire to disrupt the status quo. We set out to build the best hosting platform in the world and be an extension of your business—that's our mission. You get the most out of your websites with fast, secure, feature-rich managed WordPress hosting. Over 230,000 businesses and agencies worldwide trust Kinsta. We take security and privacy seriously and comply with internationally recognized standards: ISO 27001, ISO 27017, ISO 27018, SOC 2 Type II, CSA STAR Level 1, GDPR and CCPA
Contact info
8605 Santa Monica Blvd #92581, 90069, Los Angeles, United States
- marketing-accounts@kinsta.com
- kinsta.com
4.8
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently faced a critical issue on my…
I recently faced a critical issue on my website, and the Kinsta support team not only resolved it swiftly but also went the extra mile to ensure everything was optimized for peak performance. Their expertise, patience, and dedication were truly outstanding.
What sets Kinsta apart is their proactive approach - they didn't just fix the problem; they explained the root cause and provided actionable advice to prevent future issues. The team was responsive, knowledgeable, and genuinely caring about my site's success.
If you are looking for hosting with unbeatable support, Kinsta is the clear choice. Thank you for your incredible service - you've earned a lifelong customer!
June 6, 2025
Unprompted review
Reply from Kinsta
Hello there, Maria,
We are so glad to learn about your experience with Kinsta's Tech Support. Thank you for sharing! Our team is devoted to helping clients, and such lovely feedback always motivates us in our mission.
Thank you so much for trusting us with your project! We look forward to continuing to support you in your web hosting journey! 🫶
Advertisement
Kind, knowledgeable, and professional
The support team of Kinsta are really available 24/7, with kind, thorough and professional service. It's refreshing to be supported in this way, like a genuine human being, for the services that we use with Kinsta. It's a great experience.
June 5, 2025
Unprompted review
Reply from Kinsta
Hey there,
Thank you for your kind review. We're happy to read your feedback on Kinsta's Tech Support Team. Our Engineers are always ready to assist to the best of their knowledge, adding a human touch to each support conversation. Your kind words mean the world to us!
Thank you for choosing Kinsta! 😍
No fuss WP hosting
No fuss WP hosting - it just works and gives so much more value for just a fraction more price
June 2, 2025
Unprompted review
Reply from Kinsta
Hey Ekke,
Thank you for your review here. We're so happy that you've been satisfied with Kinsta. We're glad that we can bring ease to your site management processes.
Great to have you with us! 🥰
Very quick, and useful responses..
Very quick, and had a direct answer to my question on integration with git hub.
June 1, 2025
Unprompted review
Reply from Kinsta
Hey Allen,
Thank you for your review! We're happy to read that we could help connect with GitHub. We're always glad to assist!
Thanks for choosing Kinsta! 🤩
Knowledgeable and trustworthy!
Team members like Dean always show great knowledge and patiently provide explanations, and suggest steps that should be taken on our end.
June 2, 2025
Unprompted review
Reply from Kinsta
Hello there, Jay,
Thank you very much for your review. So happy to read that Dean and our team have been helpful!
Our Support Engineers are committed to helping clients to the best of their knowledge, and such kind feedback keeps our team motivated!
Thank you for choosing Kinsta! 🥰
Advertisement
Quick, Efficient, and Friendly
Very quick, helpful, and thorough in assistance provided. Thank you so much!
May 22, 2025
Unprompted review
Reply from Kinsta
Hi Adam,
Thank you for your remarks on our Tech Support! We're glad we could help. We're always here for you and are glad to have you with us! 😍
Absolutely 10 out 10
Absolutely 10 out 10! Customer Service is TOP NOTCH and services are unlike any other. I've been managing websites for 15 years and Kinsta, to me, takes the cake in web hosting.
May 27, 2025
Unprompted review
Reply from Kinsta
Hey there, Kris,
Oh wow, thank you for the lovely review and the 10/10 rating! We're so happy to learn that you are in favor of your services and Tech Support!
We appreciate your trust and are proud to support you on your website management journey! 🫶
I wish I was smart enough to explain…
I wish I was smart enough to explain why Kinsta is so much better than every other host and are absolutely worth every penny. Every other host is either completely devoid of support of any kind, using suboptimal tech stacks, or is Siteground [vomiting face emoji].
May 22, 2025
Unprompted review
Reply from Kinsta
Hi there,
Thank you so much for the lovely review. We're very happy to read that you find Kinsta worth it and that you're in favor of our services and support.
We're glad to have you with us, and we look forward to continuing to serve your project! 💕
Fast and effective response to a serious problem
Dean in support took a hard look at some performance problems we were experiencing and quickly came up with some nginx rules that are helping a ton. I am always super happy with the response from Kinsta service, very definitely worth the price.
May 20, 2025
Unprompted review
Reply from Kinsta
Hello there, Hugh,
Thank you for your review. We're so glad to read that you find Kinsta a worthy investment and that you've been enjoying our Tech Support. It's wonderful to read your feedback on our team's performance.
Thank you for trusting us with your project! 🫶
Advertisement
Jack was the best!
Jack was the best!
He quickly diagnosed the problem I was having with my WordPress media library, and had a solution ready shortly afterwards. Great support like this is invaluable in a WordPress host, I'm very impressed.
May 20, 2025
Unprompted review
Reply from Kinsta
Hey Evan,
Thank you for sharing your review here! We're thrilled to read about your experience with our Tech Support, and we're always happy to help.
Thank you for choosing Kinsta! We look forward to continuing to impress you! 🥰
Reply from Kinsta
Hey there, Griffin,
We're glad that you've had such a positive experience with our Tech support! Thank you for your feedback and for choosing Kinsta as your web hosting partner! 🤩
Fast response, quick solution
Fast response, quick solution, friendly service.
May 16, 2025
Unprompted review
Reply from Kinsta
Hello Richard,
Thanks for your review! So happy to read your kind feedback on our service and support! Thank you for trusting us with your project! 🙌
Reliable, friendly, top class
Kinsta is as reliable as they come! We love their service and the responsiveness of the support team whenever we have issues to trouble shoot.
May 15, 2025
Unprompted review
Reply from Kinsta
Hey Sanjana,
Thank you for sharing your feedback here. We're so happy to read that you've been enjoying our services and Tech Support! We're always glad to assist, and it's great to have you with us! 🫶
Advertisement
Always there and ready to help
Always there and ready to help. A+++ as customer support goes.
May 14, 2025
Unprompted review
Reply from Kinsta
Hello there,
Thank you for your feedback on Kinsta's support! We're happy to read that you've had such a positive experience. We look forward to continuing to deliver exceptional support to you! 🥰
Awesome and highly responsive and competent support
Kinsta's awesome and their support is instant and super technically competent. You really can't go wrong IMO.
May 13, 2025
Unprompted review
Reply from Kinsta
Hey Jean-Philippe,
Thank you for your review! We're so happy to learn about your experience with Kinsta's Tech Support! We're always glad to help, and your feedback means the world to us!
Thank you for trusting Kinsta! 😍
Kinsta is my go-to hosting company
Kinsta is my go-to hosting company. The overal platform is amazing however the support on live chat is out of this world brilliant! They have always gone beyond for my needs and strange requests. I will forever be a supporter of Kinsta.
May 8, 2025
Unprompted review
Reply from Kinsta
Hi there, Robyn,
Thank you so much for your kind words! We're over the moon to read your lovely review!
It's wonderful to learn you've been enjoying our platform and Tech Support. We're always ready to assist, and your feedback motivates us in our mission to help users to the best of our knowledge!
We're glad to have you with us! 💓
Amazed with the experience of platform…
Amazed with the experience of platform as well as support team. Within Seconds, there's always a helping hand to work on the customer query. Wonderful, Keep doing the good things in the tech world
May 8, 2025
Unprompted review
Reply from Kinsta
Hey there, Hanu,
Wow! Thank you so much for your review! We're happy to read your feedback about our platform and Tech Support! Our team is always ready to assist in a fast, professional and friendly manner – your kind words truly made our day!
Thank you for choosing Kinsta as your hosting partner! 🫶
Advertisement
The performance and team are amazing…
The performance and team are amazing with Kinsta
May 3, 2025
Unprompted review
Reply from Kinsta
Hello Jake,
Thanks for leaving your feedback here! We're over the moon to read that you've been enjoying Kinsta's services and support! We look forward to continuing to deliver outstanding performance and excellent support to you! 🙌
The BEST customer service by far
Every time we reach out to their live chat for support a really awesome human hops on and assists us as if they were troubleshooting for their own business. They have absolutely outstanding customer service and each team member that has helped us resolved issues on our site has been so positive and friendly!
April 16, 2025
Unprompted review
Reply from Kinsta
Hey Lauren,
Thank you for your review! We're very happy to learn about your experience with Kinsta's support! It's wonderful to read that our Engineers have been helpful and friendly. We are committed to helping clients, and reading such a lovely review keeps us going!
Thank you for choosing Kinsta! Happy to have you with us! 😍
Kinsta support team are the best
Dean was amazing. Such friendly, speedy and intelligent support. I was worried about a few issues and just didn't know where to begin but he sorted everything.
April 30, 2025
Unprompted review
Reply from Kinsta
Hello Meg,
Thank you for your review. We're so happy to read about your experience with our Tech Support and that Dean helped you resolve the issues. Our Engineers are committed to providing fast, friendly and professional support at all times, and your feedback means a lot to us.
We're glad to have you with us! 🫶
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.