Fell in love with the taste of the coffee and the little red hippo when in London. Signed up for 4-weekly bean subscription which is really easy to manage online, trying different regular blends or th... See more
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Review summary
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Reviews shaping this summary
Great tasting coffee choices, suited for everyone's taste. Quick and friendly customer service!
Company replied
I have used KTH for several years and the have always been brilliant, I love the coffee, the convenience and the customer service. I had a small issue yesterday and they sent me a replacement which j... See more
Delicious coffee and arrived on time. Many others may provide beans but they certainly don’t have the same class and flavour as KTH!
Company replied
Company details
Written by the company
London's First Carbon Negative Coffee Company
Contact info
Unit 33, Redburn Industrial Estate, Enfield, EN3 4LE, London, United Kingdom
- info@kissthehippo.com
- kissthehippo.com
3.7
Average
106 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 16% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Never had an issue until...
I placed an order on Monday 27th October. On the 31st October I received an email saying there was a offer of 15% off. I emailed to ask if I could receive the discount retrospectively seeing as it was only a few days. The person responding to the emails was rude and dismissive. I spend quite a bit of money at Kiss The Hippo, and I still do. But customer service is very important and should not be taken for granted.
October 27, 2025
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Packaging could be improved
The coffee is high quality and worth the price. However, I also ordered two ceramic mugs and was not satisfied with the packaging. A cardboard ball that slides around relatively loosely in the package together with the cup packaging is not sufficient protection. Thankfully, the cups were not damaged. I ordered from outside the UK, so a return would have been doubly annoying.
December 29, 2025
Excellent Service Excellent Coffee
I have received a monthly delivery of coffee from KTH for the past year. The delivery is always on time and most importantly the coffee beans smell and taste so fresh- awesome stuff!
December 29, 2025
There’s no physical person to speak to
Looking to buy a bundle that they have an offer on for, have a query as there’s 2 different machines on the same bundle, one with a digital screen and one without so want to speak to someone to see which one it is before purchasing as it’s a large sum of money and all I get is an AI bot that does nothing when I ask for help to identify which product it is. No actual phone number or someone to speak to so will have to shop somewhere else. Disappointed
December 22, 2025
Unprompted review
Brilliant customer care
I have used KTH for several years and the have always been brilliant, I love the coffee, the convenience and the customer service. I had a small issue yesterday and they sent me a replacement which just arrived, fantastic, I would highly recommend them to you!
December 16, 2025
Unprompted review
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Very disappointing flat white
I order from Kiss the Hippo regularly, which is why this was surprising. The café wasn’t busy at the time, yet my flat white was served only around two-thirds full. When I tasted it after leaving, it was extremely bitter to the point of being undrinkable.
This isn’t the standard I normally experience here, which made it particularly disappointing.
December 13, 2025
Unprompted review
I accidentally checked out with an…
I accidentally checked out with an incorrect address and my order got sent back. I contacted them and my order immediately got sent out, and was delivered the next day. Thank you for sorting so quickly!
November 24, 2025
The best tasting coffee
The best tasting coffee! Love my subscription from the website
November 6, 2025
Unprompted review
Reply from Kiss the Hippo Coffee
Thank you for your review! 😁
Reply from Kiss the Hippo Coffee
Thank you for your review! 😁
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Delicious coffee and arrived on time
Delicious coffee and arrived on time. Many others may provide beans but they certainly don’t have the same class and flavour as KTH!
October 27, 2025
Reply from Kiss the Hippo Coffee
Thank you for your review! 😁
Guy was exceptionally accommodating and…
Guy was exceptionally accommodating and helpful in re scheduling a recent booking for a latte art gift course. My partner and I can’t wait to attend and I’m so thankful for the exceptional customer service that we experienced.
October 23, 2025
Unprompted review
Reply from Kiss the Hippo Coffee
Thank you for your review! 😁
Guy helped me with my voucher in a…
Guy helped me with my voucher in a timely manner and professionally, really appreciate the good customer service.
October 23, 2025
Unprompted review
Reply from Kiss the Hippo Coffee
Thank you for your review! 😁
Misleading and Disappointing
Ordered a coffee that I thought is organic as most is and the chat bot just told me this type isn’t eligible for return and refund. Very misleading and disappointing!
October 4, 2025
Unprompted review
Reply from Kiss the Hippo Coffee
Hello Martin,
Thank you for sharing your feedback.
We’re sorry that you feel you’ve been misled about the “organic” information of the coffee you purchased. Our organic coffees are marked with an “Organic” label on them, and the Donna Blend is not one of them.
As stated in our FAQs, coffee is a perishable good and therefore not eligible for return or refund. We always aim to provide transparency about our products and policies, and we appreciate your understanding.
Kiss the Hippo Team
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Sadly it’s been going downhill.
It used to be one of the better online coffee shops, but sadly it’s been going downhill.
An E-Commerce Director I once spoke with has since left the company, which is probably why their online service keeps getting worse. Customer support doesn’t respond anymore,shipping out over roasted coffee beans, you can even see it on Trustpilot, they only bother replying to positive reviews.
I have decided to end my subscription after three years.
September 30, 2025
Unprompted review
Reply from Kiss the Hippo Coffee
Hello Paul,
We’re really sorry to hear this and that you’ve chosen to end your subscription after three years. We value your support and it’s disappointing to know we’ve fallen short.
Your points on coffee quality, shipping and support are important to us, and we’ll be looking into them to improve. If you’re open to it, please reach out at info@kissthehippo.com so we can follow up directly. We will be waiting for your message.
Thank you for your feedback.
Why are people so rude
Why are people so rude? Absolutely the worst behaviour form the ‘barista’. Mumbling incomprehensibly, annoyed when seeking clarification. Waiting for coffee but apparently I was supposed to collect. There are a lot of lovely coffee places around Berners st. Will not be returning
September 4, 2025
Unprompted review
Reply from Kiss the Hippo Coffee
Hello,
We’re really sorry to read about your experience.
This is not the level of service we expect from our team, and I’d like to sincerely apologise for how you were treated. Clear, friendly communication and warm hospitality are at the heart of what we strive for.
We would very much appreciate the chance to learn more about what happened so we can address this directly with our team. If you’re open to it, please reach out to us at info@kissthehippo.com
Thank you for taking the time to share your experience.
Best regards,
Guy
Reply from Kiss the Hippo Coffee
Thank you for your review! 😁
I’m impressed
I ordered a taster pack from Kiss the Hippo and was extremely happy with both the service and the coffee itself. Everything arrived quickly and in perfect condition, and the coffee tasted amazing.
The whole experience has been so positive that I’ve decided to subscribe. Looking forward to receiving more of their coffee regularly!
August 21, 2025
Unprompted review
Reply from Kiss the Hippo Coffee
Thank you for your review! 😁
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Great tasting coffee
Great tasting coffee choices, suited for everyone's taste. Quick and friendly customer service!
August 5, 2025
Unprompted review
Reply from Kiss the Hippo Coffee
Thank you for your review! 😁
Delicious coffees and fantastic service…
Delicious coffees and fantastic service from the customer support team. My go to coffee roastery.
August 20, 2025
Unprompted review
Reply from Kiss the Hippo Coffee
Thank you for your review! 😁
Great Atmosphere, amazing coffee
Everyone was kind at the shop and answered all my questions regarding their coffees. I had a great experience.
August 21, 2025
Unprompted review
Reply from Kiss the Hippo Coffee
Thank you for your review! 😁
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