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Review summary

Created with AI, based on recent reviews

Evaluating 131 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, highlighting that items are well-engineered, durable, and often exceed expectations, even for premium-priced goods. Many people appreciate the competitive pricing, finding products to be excellent value and often cheaper than elsewhere. The delivery service is consistently described as fast and efficient, with many orders arriving the next day as promised. However, some customers also noted issues with delivery, experiencing delays or failed attempts, which occasionally impacted their project timelines. A few other people also felt that the product did not come with all the necessary components for installation, leading to additional inconvenience.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality of items like... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency, often... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the good quality of products,... See more

Price

Reviewers mention positive feedback about price. Many customers found the prices to be great, competitive,... See more

Service

Users describe positive interactions with service, highlighting excellent customer service from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service but only via email as there is no contact number. This makes it a little hard to have a conversation. They use DX delivery partners who were useless for me but thankfully Kitche... See more

Rated 5 out of 5 stars

Online purchase from Kitchenfair of a Vauth Sagel 300 pull out larder with chrome baskets. Lots of choice in all sizes. Chose this one as reputable manufacturer and competetively priced with Free next... See more

Rated 5 out of 5 stars

Only a small purchase but impressed nevertheless by company in a number of ways. The purchase, kitchen unit handles, was exactly what I wanted and the price was excellent. Ordered one day, received n... See more

Rated 5 out of 5 stars

I ordered an integral dual kitchen waste bin. It was delivered 'postage free' the next day in perfect condition. The easy to follow instructions enabled me to easily fit it inside the under sink cupbo... See more


Company details

  1. Kitchen Furniture Store

Written by the company

Premium kitchens, kitchen doors, sinks, taps, handles, worktops and all things required to build your dream kitchen at a fair price.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

263 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent customer service

Dear team.
Thank you so much for the support you gave me and my Aunt, with purchasing a replacement dishwasher door.
Harry and Greg, went the extra mile with their customer service.
Patient, professional, knowledgeable.
Can't thank you enough!
Great quality product, definitely recommend Kitchenfair and would return in the future.
Best wishes
Melisa (London)

April 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent company.

My initial query and eventual order were dealt with quickly, efficiently and in a friendly way.
Items were very good value.
I strongly recommend.

April 21, 2026
Rated 5 out of 5 stars

I bought a copper kitchen sink tap

I bought a copper kitchen sink tap, and is really beautiful and great quality. There were an issue with the delivery, but just I reported someone immediately take care of the issue and was resolved, so great customer support too

April 27, 2026
Rated 5 out of 5 stars

Great customer service but only via…

Great customer service but only via email as there is no contact number. This makes it a little hard to have a conversation. They use DX delivery partners who were useless for me but thankfully KitchenFair did everything they could on their end to get me a replacement sent out ASAP

April 20, 2026
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Rated 5 out of 5 stars

A* Company

Really good company to deal with. User friendly website, great prices and received my order 24 hours later. Thoroughly recommend.

March 24, 2026
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Rated 3 out of 5 stars

Disapointed

Expensive and miss sold about the free next day delivery. No guide as to cut off time for next day delivery either. No tracking information, or dispatch information - having to check/chase customer services.

Could have gone elsewhere for the same item with same delivery which would have been less expensive.

March 23, 2026
Unprompted review
Rated 5 out of 5 stars

Small purchase but big satisfaction.

Only a small purchase but impressed nevertheless by company in a number of ways. The purchase, kitchen unit handles, was exactly what I wanted and the price was excellent. Ordered one day, received next day. Overall therefore impressed by quality price and speed of delivery. Also packaged simply and perfectly adequately. Other companies could learn by such professional attitude.

March 17, 2026

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