Great customer service but only via email as there is no contact number. This makes it a little hard to have a conversation. They use DX delivery partners who were useless for me but thankfully Kitche... See more
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Online purchase from Kitchenfair of a Vauth Sagel 300 pull out larder with chrome baskets. Lots of choice in all sizes. Chose this one as reputable manufacturer and competetively priced with Free next... See more
Only a small purchase but impressed nevertheless by company in a number of ways. The purchase, kitchen unit handles, was exactly what I wanted and the price was excellent. Ordered one day, received n... See more
I ordered an integral dual kitchen waste bin. It was delivered 'postage free' the next day in perfect condition. The easy to follow instructions enabled me to easily fit it inside the under sink cupbo... See more
Company details
Written by the company
Premium kitchens, kitchen doors, sinks, taps, handles, worktops and all things required to build your dream kitchen at a fair price.
Contact info
42 York Street, TW1 3LJ, London, United Kingdom
- help@kitchenfair.co.uk
- kitchenfair.co.uk
4.7
Excellent
263 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Ordered with next day
Ordered with next day, didn't arrive, no way to contact by phone either the seller or the delivery company, all crappy ai bots, will not be using either kf or dx ever again.
I don't know if the delivery has an issue as we are on a new build even though every company has now delivered to us before, or if they are as bad as evri and lie through their teeth either way they did not enter our estate to deliver the "sorry we missed you card" as I was in all day and the cameras cover the road and the estate entrance. Either way I guess I will never know as you can only chat to a bot that is totally useless.
Fuming
"The following day" was 3 days later, and I tried contacting on Friday, and for the record Friday is not the weekend.
December 13, 2024
Unprompted review
Reply from Kitchenfair
Dear P Drew,
I'm sorry to hear your delivery did not arrive Next Day as promised and DX did not in fact visit your address. They are usually a very reliable courier but unfortunately ocasionally due to traffic, human error and other issues some deliveries are not delivered on time as promised. I can see that your order was then delivered the following day.
I'm sorry you were not able to contact us when you wanted to however our Customer Service do not work over the weekend.
I hope the item you ordered meets your expectations.
Kind Regards,
Greg~
Kitchenfair Customer Service
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Perfect replacement handles
Handles were just as described. Little thinner than the ones I was replacing but that was expected, they were really good value for money.
I was having problems finding ones that I liked that would fit the holes already drilled on my cabinet doors.
These were a perfect fit :)
Cabinets look so much better now
February 26, 2024
Lovely product at a great price
Lovely product at a great price. Website ordering, communication and delivery were all good experiences.
February 26, 2024
Good quality handles delivered fast and…
Good quality handles delivered fast and FREE. Ordered a couple to see the quality which was an easy decision with free delivery. Very happy with the handles so will order the rest now.
February 26, 2024
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Well made kitchen cupboard handles
Well made kitchen cupboard handles, package well and arrive promptly!
February 8, 2024
Quick delivery times
Items delivered quickly after initial order was placed. Items matched description.
February 5, 2024
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Nice handles
January 31, 2024
Fast and friendly response to questions…
Fast and friendly response to questions and delivered as expected. Well packaged. I'd made enquiries with another supplier but didn't even get a response
January 29, 2024
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Great product at a competitive price
Great product at a competitive price. Excellent packaging and quick delivery.
February 5, 2024
Great customer service
Amazing response after I ordered the wrong handle. Couldn't be more helpful, and I would recommend to anyone - just check your measurements first!
January 29, 2024
Good customer service
I ordered black ceramic kitchen door knobs which are fabulous, only complaint was one was smashed on arrival, there was no bubblewrap in the box so they were able to bang against each other in transit, I got through on the phone very easily and by the next day a new one had arrived, excellent service, would recommend!
February 2, 2024
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Excellent service for a very fair price
January 31, 2024
Great product
Great product, well made, accurate description. Great value for money and prompt delivery.
January 22, 2024
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