Do not buy any products from this online store, it a scam they use other companies name and you will think you are buying something from that company without knowing that you're buying from them aft... See more
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See what reviewers are saying
Ashley of Customer Services is the best. She demonstrates empathy with Old people like Me. She resolved my problem. .
This webshop is a thief, a liar, and an internet scammer. He convinces me through Shein to buy a €2 gift pack, registers on his site without me giving anything and then 3 days later deducts anothe... See more
I am glad and satified for the fast response/assistance of alexandra of customer service team regarding to my case .and im looking forward to the refund and send back my money to my account.
3.8
Great
212 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Customer service 5⭐️
Had issues cancelling my account. The level of subscription just kept changing and still charging me. Spoke to customer service and they cancelled the account and offered a full refund
February 21, 2024
Unprompted review
Reply from Kitchenshop
Thanks for the comment, Amy :) It made our day!
Resolved issue
28th Feb
Company reached to resolve the issue and offered a full refund
15th Feb
Very deceptive company..
took money for baggage from gatwick and then tried to take out more money for something I never signed up for. Don’t know if I am going to get my bag!!
February 15, 2024
Unprompted review
Scam
Took money from me saying I had signed up for membership. I haven't.
Edit* I have now been offered a bribe. If I give a 4- 5 star rating they will refund my money. I am not changing my rating. I am not happy with the way this has being handled.
February 7, 2024
Unprompted review
They delt with issues raised in good…
They delt with issues raised in good time and honestly.
January 18, 2024
Unprompted review
Reply from Kitchenshop
Thanks for the comment, Christie :) It made our day!
Waiting for... a refund, as promised. And now refunded!
I just went once on this site, I didn’t buy anything and this is the third month they are stealing 43€. I never subscribe and I want to be refunded and to stop this way.
Marco Tosi
442045202068
January 18, 2024
Unprompted review
Reply from Kitchenshop
Thank you for your review, Marco
Our team has taken the request in charge and resolved it accordingly.
Thanks for your trust in our services :)
SCAM
Did not sign up for this website, was tricked into buying something else online and signed me up for this account and a recurring payment? Go to chat and they plead they don’t scam but obviously judging by the reviews they clearly do. AVOID this website. Reported to fraud and police.
UPDATE:
I have received an email this morning from the support at this company. They have asked me to change my review and they will refund the money they have taken without my knowledge? the absolute balls on these scammers is astounding ha
Please do be careful people and AVOID these thieves.
December 28, 2023
Unprompted review
Reply from Kitchenshop
Hello Anthony,
Thank you for taking the time to leave a review on Trustpilot. We appreciate your feedback and value your experience with our company.
We want to reassure you that our website is committed to providing a safe and secure experience for all our customers.
We take pride in our reputation for honesty, transparency, and integrity. Our commitment to customer safety is unwavering.
Please feel free to reply to our email sent from support@kitchenshop.club to follow uo on this request.
Uses deceptive methods to sign you up
Can’t even get my name right in their response. I repeat, I never intentionally visited their website until AFTER I’d received a ‘welcome to your subscription’ email.
They can deny it until they’re blue in the face but it doesn’t change the fact that I completed a survey, supposedly from Temu, who I have shopped with before and trust. Was told I’d won a prize as thanks for completing the survey and just had to pay shipping. Didn’t know I’d signed up for a Kitchenshop VIP subscription (their highest tier) until I saw the email. Said I could cancel after 24 hours, but that my ‘top up payment would be charged within 3 days. I contacted their service line as soon as the 24 hour lock out had expired and was told my account was cancelled but that it would take 14 days to process. Which means they will charge me 58€ for a service I never wanted or had any indication I had signed up for until after the fact. I’ve read their responses on other 1 star reviews that they have no connection to Temu - THEN WHY DO THEY PIGGYBACK THEIR SCAM OFF TEMU?!
Lesson? If you get an email survey from Temu, IGNORE IT! And have NOTHING to do with Kitchenshop.
November 17, 2023
Reply from Kitchenshop
Hello Cathy,
Thanks for leaving a review.
We want to clarify that this survey is in no way associated with our website or our company. We are committed to providing a secure and trustworthy online environment for our users, and any survey from Temu is entirely unrelated to our services.
I understand your concerns and the frustration you're experiencing. Let me provide a more detailed explanation about our membership program.
When you make a purchase, particularly one that appears to be at a discounted rate, you might be offered our VIP membership at the same time. This membership program comes with various benefits such as access to exclusive prices and credits that can be used on future purchases. However, it is important to note that the membership involves recurring charges, as disclosed during the purchase process and in our terms and conditions.
The initial charge of €2.00 that you mentioned is likely the cost of enrolling in this membership, and the subsequent charges are the recurring fees for continued access to these benefits. You can cancel the membership at any time to stop these recurring charges.
We sincerely apologize for any misunderstanding that may have occurred. Our intention is not to cause any inconvenience to our customers but rather to offer a valuable service with associated benefits.
We are pleased to inform you that your request has been successfully processed by our team.
Your satisfaction is important to us, and we appreciate your patience as we work to resolve this matter.
Best regards,
Scammers
They took more tham 10 euros from my account with the pretence of selling me a flight bag.Absolutely disgusting.If I am not rightly goven my money back I will report to higher officials
November 6, 2023
Unprompted review
Reply from Kitchenshop
Dear Kathryn,
Thanks for bringing the issue to our attention and we apologize for any misunderstanding.
I am pleased to inform you that we have successfully resolved the issue, and we are committed to ensuring your satisfaction.
We will remain at your disposal for any further help.
Best regards,
Definitely scam - avoid at all costs
Update 18th Oct 2023 following kitchenshop reply
Not finding me on the system is a clear lie. I have 8 emails from kitchenshop. I also never received the kettle that they offered me to test so I 100% dispute that their terms and conditions were explained to me. I only paid 2 euros for postage of a product that I never received.
I have also received no email from them as they mention on their reply.
____________
Definitely scam - I will certainly be taking action via my credit card provider
I thought I paid for postage (2 euros) to receive a kettle to try and now I'm on the verge of being charged for a subscription of something I don't even know what it is!
September 5, 2022
Unprompted review
Reply from Kitchenshop
Dear Lina,
Thank you for taking the time to share your feedback on your recent shopping experience with Kitchenshop.
We appreciate your honest input, and I'm pleased to inform you that we've successfully resolved the issue you encountered.
I'm happy to confirm that your refund has been processed and issued in due date.
We truly value your business and the trust you've placed in us. We're here to provide you with the best possible service, and I apologize for any inconvenience you may have experienced.
If you have any further questions or concerns, please don't hesitate to reach out to our customer support team at support@kitchenshop.club. We're always here to assist you in any way we can.
Once again, thank you for your feedback, and we hope to have the opportunity to serve you better in the future. Your satisfaction is our priority.
Warm regards,
Kitchenshop
Reply from Kitchenshop
Dear Bernard,
Thank you for sharing your review about your experience with us and we wanted to take a moment to apologize for the delay in responding to your inquiry. We understand how valuable your time is, and we are truly sorry for any inconvenience this delay may have caused.
We deeply regret the shopping experience you've had. We are genuinely sorry for any confusion or inconvenience you encountered. Your feedback is crucial to us, and we take this matter seriously
We want to reassure you that our website is committed to providing a safe and secure experience for all our customers hence refusing any scam activities.
Also, it s completely up to our visitors to select between a regular price or a VIP member price when shopping at Kitchenshop. Consequently, by choosing the VIP price, the visitor will be enrolling to our VIP member prices and enter the trial period.
As a VIP member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. Should you forget to skip, a €47 credits is placed in your boutique, good toward your next item.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.
Please contact our team at support@kitchenshop.club so we can assist you.
Best Regards,
Kitchenshop
I did not sign up for any sort of…
I did not sign up for any sort of membership, and have several times contacted customers service without any response.
I have tried to cancel this so called membership, which i have never signed up for. I have even recieved an e-mail confirmation, that my “membership” account has been succesfully been cancelled, after which i am still being charged and having money stolen from my account!
Additionally i tried contact via the chat I told them that the company is to return the full amount, which has so far not happend.
Now i have to contact my bank and shut everything down because of them! There is no responsibility on their part. It’s deplorable!!! I never knew of this company until I checked my account - do not buy anything from them!!
August 31, 2022
Unprompted review
Reply from Kitchenshop
Dear Friis,
Thank you for taking the time to leave a review on Trustpilot and we are really sorry for the misunderstanding during your shopping experience at Kitchenshop.
We want to reassure you that our website is committed to providing a safe and secure experience for all our customers hence denying any scam activities.
It s completely up to our visitors to select between a regular price or a VIP member price when shopping at Kitchenshop. Consequently, by choosing the VIP price, the visitor will be enrolling to our VIP member prices and enter the trial period.
As a VIP member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. Should you forget to skip, a €47 credits is placed in your boutique, good toward your next item.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.
Unfortunately we cannot find you in our system.
Please contact our team at support@Kitchenshop.club so we can assist you.
Best Regards,
Kitchenshop
I spoke to Josh
I spoke to Josh, via chat!! I did not sign up for any sort of membership at all. I explained this to him. Additionally, I told him that the company is to return the $80.45 back to my account and the response was unbelievable. He was non-apologetic, asinine, sarcastic, condescending, patronizing, and lacked accountability or acknowledgement. It is clear to me that this company has done this to others and hires these incompetent service people to put up road blocks to get your money back. Now I have to contact my bank and shut everything down because of them! There is no responsibility on their part. It’s deplorable!!! I never knew of this company until I checked my account.
August 23, 2022
Unprompted review
Reply from Kitchenshop
Dear Celine,
Thank you for taking the time to leave a review on Trustpilot and we are really sorry for the misunderstanding during your shopping experience at Kitchenshop.
We would like to express our sincere apologies for the unsatisfactory customer support experience you recently encountered. Your feedback is invaluable to us, and we deeply regret any inconvenience or frustration this may have caused.
We understand that our customers deserve the highest level of service, and it is clear that we fell short of your expectations during your recent interaction with our support team. Rest assured that we take this matter seriously and are committed to making the necessary improvements to ensure that such issues do not occur in the future.
We want to reassure you that our website is committed to providing a safe and secure experience for all our customers hence denying any scam activities.
It s completely up to our visitors to select between a regular price or a VIP member price when shopping at Kitchenshop. Consequently, by choosing the VIP price, the visitor will be enrolling to our VIP member prices and enter the trial period.
As a VIP member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. Should you forget to skip, a €47 credits is placed in your boutique, good toward your next item.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.
Unfortunately we cannot find you in our system.
Please read the email we have sent to you from support@Kitchenshop.club so we can assist you.
Best Regards,
Kitchenshop
Steal money from your account
Steal money from your account. They make out a one off payment and then start taking money without permission.
Don't even answer their phone. Avoid at all costs.
August 17, 2022
Unprompted review
Reply from Kitchenshop
Dear Ellen,
Thank you for taking the time to leave a review on Trustpilot and we are really sorry for the misunderstanding during your shopping experience at Kitchenshop.
We want to reassure you that our website is committed to providing a safe and secure experience for all our customers hence denying any scam activities.
It s completely up to our visitors to select between a regular price or a VIP member price when shopping at Kitchenshop. Consequently, by choosing the VIP price, the visitor will be enrolling to our VIP member prices and enter the trial period.
As a VIP member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. Should you forget to skip, a €47 credits is placed in your boutique, good toward your next item.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.
Unfortunately we cannot find you in our system.
Please contact our team at support@Kitchenshop.club so we can assist you.
Best Regards,
Kitchenshop
Kitchenshop.club are scammers
If I could give this company 0 stars I would. Total scam, take money from your account and give access to other companies to take money. When you get in touch they fob you off and don’t honour purchases TOTAL SCAMMERS!!!
August 12, 2022
Unprompted review
Reply from Kitchenshop
Dear Deborah,
Thank you for taking the time to leave a review on Trustpilot and we are really sorry for the misunderstanding during your shopping experience at Kitchenshop.
We take the privacy and security of your financial information very seriously. We want to clarify that we do not provide access to any other companies to withdraw funds from your account. Your financial data and transactions with us are treated with the utmost confidentiality and are not shared with third parties for monetary transactions without your explicit consent.
We want to reassure you that our website is committed to providing a safe and secure experience for all our customers hence denying any scam activities.
It s completely up to our visitors to select between a regular price or a VIP member price when shopping at Kitchenshop. Consequently, by choosing the VIP price, the visitor will be enrolling to our VIP member prices and enter the trial period.
As a VIP member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. Should you forget to skip, a €47 credits is placed in your boutique, good toward your next item.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.
Unfortunately we cannot find you in our system.
Please contact our team at support@Kitchenshop.club so we can assist you.
Best Regards,
Kitchenshop
this site is very very danegerest have…
this site is very very danegerest have been infected with a virus
August 5, 2022
Unprompted review
Reply from Kitchenshop
Dear Stephen,
Thank you for taking the time to leave a review on Trustpilot and we are really sorry for the misunderstanding during your shopping experience at Kitchenshop.
We want to reassure you that our website is committed to providing a safe and secure experience for all our customers hence denying any scam activities.
It s completely up to our visitors to select between a regular price or a VIP member price when shopping at Kitchenshop. Consequently, by choosing the VIP price, the visitor will be enrolling to our VIP member prices and enter the trial period.
As a VIP member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. Should you forget to skip, a €47 credits is placed in your boutique, good toward your next item.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.
Unfortunately we cannot find you in our system.
Please read the email we have sent to you from support@Kitchenshop.club so we can follow up on this.
Best Regards,
Kitchenshop
ZERO STARS
My mother was unfortunately caught out with this scam and entered a competition via Facebook.
If I could give this company 0 stars I would of. This company is a complete scam! please please please do not enter competition or sign up to membership with this pathetic specimen of a "company"
July 26, 2022
Unprompted review
Reply from Kitchenshop
Dear Sophbecca,
Thank you for taking the time to leave a review on Trustpilot and we are really sorry for the misunderstanding during your shopping experience at Kitchenshop.
We want to reassure you that our website is committed to providing a safe and secure experience for all our customers hence denying any scam activities. Hence, we have nothing to do with the competition published on Facebook or any other social Media platform.
Our concept is simple. It's completely up to our visitors to select between a regular price or a VIP member price when shopping at Kitchenshop. Consequently, by choosing the VIP price, the visitor will be enrolling to our VIP member prices and enter the trial period.
As a VIP member you are not obligated to either buy or pay each month, to keep the benefits of the membership. You can always put your membership on "Skip" so you don’t have to pay. Should you forget to skip, a €47 credits is placed in your boutique, good toward your next item.
The membership is explained in all the steps before purchasing, in every item/purchase box, at checkout and in the order confirmation email.
We also write it here on Trustpilot in our company explanation.
Unfortunately we cannot find you in our system.
Please contact our team at support@kitchenshop.club so we can assist you.
Best Regards,
Kitchenshop
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