Kite Mortgages Reviews 

149
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Simply the best! Five years on from securing our first time buyer mortgage with Kite mortgages and it was time for us to remortgage, as our fixed term ended. We were delighted to see Kite mor... See more

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Rated 5 out of 5 stars

We couldn't be happier with the service we've received from Simon and Natalie. Simon was instrumental in helping us buy our first home, guiding us through what felt like a daunting process with pa... See more

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Rated 5 out of 5 stars

Kite mortgages, and specifically Simon, have been brilliant throughout our house purchase process and I would highly recommend them. We had some non-standard elements to our situation, coupled wi... See more

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Rated 5 out of 5 stars

We had an incredibly smooth and efficient remortage process with Kite. Natalie in particular was very patient with the many questions we asked and responded in a very timely fashion. I can imagine the... See more

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Company details

  1. Mortgage Broker

Written by the company

We're a boutique mortgage and protection advisory firm, with expertise in arranging finance for both residential and buy to let properties. All of our team members take pride in the trusted advice we offer clients through clear information and guidance. Whether you’re a first-time buyer, remortgaging or an individual with a complex income, we will guide you through the process every step of the way. We pride ourselves on our ability to get to know you, and we find solutions based on your individual needs. From day one, we wanted to build a reputation for being approachable and easily contactable, as we understand how important it is to be kept in the loop during the process.


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4.9

Excellent

TrustScore 5 out of 5

149 reviews

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4.9

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(149)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Proactive, reassuring and patient!

Simon from Kite Mortgages was recommended to us by a friend, and he didn't disappoint!

As first time buyers, we had lots of questions about the process of buying. Simon was very patient and helpful with answering all of them, and continued to stay in touch and offer advice throughout the whole process of buying our first home.

Would definitely recommend!

October 23, 2023
Unprompted review
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Reply from Kite Mortgages

Hi Hannah,

Thanks for the review!

We love being recommended by existing clients, as it shows us we are doing things well, and that its appreciated by our clients. A recommendation really is the best way our clients can show their appreciation, so it's great to hear that Simon didn't disappoint!

Best,

David

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Rated 5 out of 5 stars

Couldn't recommend enough!

I had the pleasure of working with Simon from Kite Mortgages, and I couldn't be happier with their services. As a first-time buyer, the mortgage process initially felt overwhelming and confusing. Simon was amazing at explaining everything throughout this journey and clarified everything thoroughly.

Simon was always a message away and answered any questions or provided guidance promptly. He also gave us advice on any potential future changes to our mortgage and assisted in organizing our insurance policies.

Using Kite Mortgages eased a lot of the stress during our house move, and I couldn't recommend using them enough!

October 13, 2023
Unprompted review
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Reply from Kite Mortgages

Hi Charles,

Its great to hear you had such a positive experience with us, and with Simon in particular.

We know as first-time-buyers there can be a lot to take in, which is why its so important to have a knowledgeable guide for the process.

Being qualified to arrange insurances, enables us to be satisfied that every client has the opportunity to protect themselves at a time when they're taking on a significant undertaking in the form of property ownership.

We hope the move goes smoothly and you enjoy settling in!

Best,

David

Rated 5 out of 5 stars

Professional and responsive servie

Simon Hart is very professional and knowledgeable. We had a bit complex situation due to job changing during our mortgage application process, and Simon not only answers our questions very clearly, but also provide very professional advice. Highly highly recommend Simon!

July 1, 2023
Unprompted review
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Reply from Kite Mortgages

Hi Yvonne,

Thanks for taking the time to leave your review.

I'm glad Simon was able to guide you through the process and that you would recommend him to others. It is great to hear!

Best,

David

Rated 5 out of 5 stars

Expert Advice and Friendly Customer Service

Simon was very knowledgeable, approachable and supportive when securing a mortgage. We explored various options and Simon expertly guided us through the process. Highly recommend!

September 1, 2023
Unprompted review
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Reply from Kite Mortgages

Hi Katie,

Thanks for the recommendation, its great to hear you had a positive experience with Simon.

We look forward to working with you again in the future.

Best,

David

Rated 5 out of 5 stars

Could not recommend Simon enough

I worked with Simon from Kite Mortgages and could not recommend his services enough.

As a first time buyer and not from the UK, I found the process quite complicated and confusing. But luckily I had Simon as my point of contact who was always available to answer any questions I have had, which improved my overall experience immensely. I spoke to a couple other advisors in the beginning of the processes, but none of them inspired the same level of confidence as Simon, and I definitely made the right call sticking with Simon.

Thanks again for everything!

September 9, 2023
Unprompted review
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Reply from Kite Mortgages

Hi Johannes,

Thanks for the review. Simon has developed a strong understanding of lenders treatment of foreign nationals which is crucial in assisting someone in your position. I'm glad you managed to connect with Simon and that he was able to guide you through the process.

If you have any friends/colleagues in a similar position then do put them in touch with Simon and he would be delighted to help!

Best,

David

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Rated 5 out of 5 stars

Fantastic service, would highly recommend

Simon at Kite Mortgages couldn’t have been more helpful when it came to explaining the process of setting up a mortgage, providing general advice and answering any questions we had as first time buyers. Simon was also incredibly responsive which much appreciated. Highly recommend!

August 29, 2023
Unprompted review
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Reply from Kite Mortgages

Hi Aileen,

Thanks for taking the time to leave your review. Simon is always very diligent with his response times so its nice to know its appreciated!

Best,

David

Rated 5 out of 5 stars

Excellent customer service and outcome

Both David and Simon are very knowledgable and reliable. More importantly, they’re happy take time to explain the process and guide through the options available. Property purchase is a stressful process, especially for first time buyers, but obtaining a mortgage deal via Kite Mortgages was stress-free. Would highly recommend their services!

August 29, 2023
Unprompted review
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Reply from Kite Mortgages

Hi Daniel,

Thanks for taking the time to leave your review.

The process for buying a house is far from perfect and as you say, can be very stressful. I'm glad to hear that we were able to assist in at least making the financing straightforward!

Having someone on side that is familiar with the mortgage market can be a huge help and I'm glad we were able to assist.

Best,

David

Rated 5 out of 5 stars

Highly recommend

I’d highly recommend Kite Mortgages. We worked with Simon who not only got us the best rate in a rocky market but was on hand to answer all of our questions (As first time buyers, we had a lot!). He really went above and beyond: communication was brilliant, responses were quick and he took the time to thoroughly explain everything to us and all of our options. We spoke to some other brokers but felt as though they were driving a hard sell and it was hard to trust them. This wasn’t the case with Simon and the team.

August 18, 2023
Unprompted review
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Reply from Kite Mortgages

Hi Anna,

Thanks for the review!

I'm glad to hear you had a positive experience with Simon. He's a very nice guy and does genuinely take pleasure in helping first time buyers through the process and sharing his knowledge.

We look forward to working with you again in the future!

Best,

David

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Rated 5 out of 5 stars

Excellent experience with Simon

Excellent experience with Simon. He is very knowledgeable and very responsive. Exactly what you need when trying to navigate a property purchase. Would recommend to anyone.

August 29, 2023
Unprompted review
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Reply from Kite Mortgages

Hi Dominic,

Thanks for your review!

Responsiveness is something we prioritise, as we appreciate the difference it can make to our clients experience. It's great to hear that its recognised!

Best,

David

Rated 5 out of 5 stars

Awesome brokers!!

Me and my wife are self employed, which can make it harder to get a mortgage. David and Simon were the only brokers to give us a positive outcome and a great deal. Always available for any question or help through the process.
I highly recommend them.

June 12, 2023
Unprompted review
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Reply from Kite Mortgages

Hi Miguel,

Thanks for your review - it is much appreciated.

It is not unusual for self employed workers to have difficulty in obtaining mortgage finance, but with the correct knowledge around how it is treated by each individual lender, we can usually find options.

We look forward to working with you again in the future.

Best,

David

Rated 5 out of 5 stars

David was always at the end of the…

David was always at the end of the phone to answer questions and secured us a mortgage with no fuss whatsoever. Would definitely use when it’s time to renew or move home

June 1, 2023
Unprompted review
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Reply from Kite Mortgages

Hi Alex,

Thanks for your review! We feel one of our key differentiators is that we are always contactable.

We will always answer calls when possible and return them if missed. We will always do our best to respond to emails the same day as well.

We appreciate the house-buying/re-mortgaging process can be a stressful time, so getting a reassuring response rather than hanging on waiting can make all the difference!

Best,

David

Rated 5 out of 5 stars

Kite Mortgages Experience

I worked with both David and Simon on my first house purchase. I initially worked with David briefly, who guided me on what was an intimidating new process for me. When David went on leave, Simon picked up the reigns and helped me navigate the twists and turns of buying a house in the UK.

Both were fantastic and my experience was flawless. Simon is sharp, agreeable, objective and always had time to offer his expertise on everything related to mortgages and protection. Not only that, I would frequently ask Simon for counsel on things that lay a little outside his scope of work and he was always happy to share his perspective which I found extremely valuable. I'm very happy to have worked with Simon and Kite Mortgages - they were definitely the silver lining in what was a challenging first-time undertaking for me.

June 28, 2023
Unprompted review
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Reply from Kite Mortgages

Hi Daniel,

Thanks for taking the time to leave your review. I'm delighted you had a positive experience!

One of the great benefits of Simon and I working so closely and having access to each others client files, is that its very easy to cover one another. It sounds like the process is working well and there was no disruption for yourself.

Simon is a font of house buying knowledge and is always keen to share with clients his experience beyond mortgages! I've passed on the feedback to him and he's looking forward to working with you again in the future.

Best,

David

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Rated 5 out of 5 stars

Working with Simon Hart from Kite Mortgages

Working with Simon Hart from Kite Mortgages was an absolute delight. In a market filled with horror stories about mortgage challenges, Simon stood out as a true professional and a reliable source of guidance.

From the beginning, Simon took the time to understand our financial situation and goals. His extensive knowledge and experience were evident as he navigated us through the complex mortgage process, ensuring we felt informed and at ease every step of the way.

Simon's dedication to finding the best mortgage solution for us was impressive. He meticulously analyzed the market, negotiated on our behalf, and secured favorable terms. His attention to detail and proactive approach inspired confidence and trust throughout the process.

Simon's communication skills were exceptional. He was always prompt in responding to our queries, providing updates, and explaining things clearly. His friendly and patient demeanor made the experience less daunting and more enjoyable.

Thanks to Simon's guidance, we secured a mortgage that exceeded our expectations. We wholeheartedly recommend Simon Hart from Kite Mortgages for his professionalism, expertise, and personalized approach. He made our mortgage journey smooth and stress-free.

Thank you, Simon, for your outstanding service.

July 19, 2023
Unprompted review
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Reply from Kite Mortgages

Hi Tom,

Thanks for your review - its great to hear how pleased you were with the service received!

Best,

David

Rated 5 out of 5 stars

Exceptional Service from Mortgage Advisor Simon Hart at Kite Mortgages

I recently had the pleasure of working with Simon Hart, a dedicated mortgage advisor at Kite Mortgages, and I cannot praise his services enough. Simon played an instrumental role in helping me secure a mortgage for my first home purchase, and his expertise and professionalism were evident throughout the entire process.

From our initial consultation, Simon demonstrated a deep understanding of the mortgage industry and showcased his commitment to ensuring my financial needs were met. He took the time to patiently listen to my requirements, financial situation, and long-term goals, providing personalized advice that made me feel confident in my decisions.

Simon's attention to detail and thoroughness were exceptional. He meticulously assessed various mortgage options, tirelessly exploring the market to find the best rates and terms available. He presented me with a comprehensive range of choices, explaining each one clearly and allowing me to make an informed decision.

One of the qualities that truly set Simon apart was his excellent communication and responsiveness. He was always prompt in replying to my queries, whether it was through phone calls or emails. His willingness to address any concerns I had, no matter how minor, made me feel valued as a client and ensured a smooth and efficient mortgage application process.

Throughout the entire journey, Simon's knowledge and guidance were invaluable. He provided valuable insights into the ever-changing real estate landscape, offering advice that extended beyond mortgages. Simon's expertise extended to various aspects of home buying, helping me navigate the complexities and making the process less intimidating.

Thanks to Simon's unwavering dedication and hard work, I was able to secure a mortgage that perfectly suited my needs, allowing me to purchase my dream home. His professionalism, integrity, and genuine care for his clients were evident at every step, making the entire experience not just successful but enjoyable.

I wholeheartedly recommend Simon Hart as a mortgage advisor. His expertise, personalized service, and commitment to achieving the best outcomes for his clients make him an invaluable asset. If you are searching for a mortgage advisor who will guide you through the process with expertise and care, Simon Hart is the one you can trust.

Thank you, Simon, and the entire team at Kite Mortgages, for your exceptional service and support. You have made my home buying journey a memorable and positive one.

With gratitude,
Md Shadak Hossain

July 17, 2023
Unprompted review
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Reply from Kite Mortgages

Hi Shadak,

Thanks for taking the time to leave your review. Simon is very much invested in his clients journey and will do all he can to ensure a good outcome. It is great to hear that it is appreciated.

Best,

David

Rated 5 out of 5 stars

Simon acted quickly to secure best…

Simon acted quickly to secure best available rates for me which were better than rates found by a larger broker firm that I had used previously and he made it a stress free process

July 4, 2023
Unprompted review
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Reply from Kite Mortgages

Hi David,

With all the changes happening at the moment its vital to have someone on your side that can keep abreast of things and move quickly to secure the best deal possible. I'm very happy that Simon was able to be the person to do so! We look forward to working with you again in the future.

Best,

David

Rated 5 out of 5 stars

AMAZING for first time buyers!

Absolutely could not recommend Simon at Kite Mortgages more if I tried. I was recommended through a friend after using a much larger broker who were extremely unhelpful. The experience was so much better and Simon was so helpful throughout. I will definitely be using Kite for any future mortgages (and probably general questions about anything to do with the purchasing of houses, as he seems to know more than my solicitor!).

July 6, 2023
Unprompted review
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Reply from Kite Mortgages

Hi Lucianna,

Thanks for the glowing review! As a smaller firm we are confident we can offer better service to our clients with a more personal touch, and it's great to hear that you think the same! We look forward to working with you again in the future.

Best,

David

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Rated 4 out of 5 stars

Kite Mortgages took the stress away

Simon was very helpful throughout our house buying process. He was always willing to jump on a call and discuss options even when any potential gain for him was some distance in the future. We always felt that he was there to support whatever the situation.
I would highly recommend Kite mortgages and will be contacting Simon again when our current mortgage comes to an end.

May 19, 2023
Unprompted review
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Reply from Kite Mortgages

Hi Jonathan,

Thanks for review. I know you had some bad luck with the property search, so I'm delighted you've managed to complete the purchase and are now settling in to the new place. We look forward to working with you again in the future.

Best,

David

Rated 5 out of 5 stars

Simon at Kite was amazing from start to…

Simon at Kite was amazing from start to finish in manor, responsiveness and professionalism. I was recommended Simon by a colleague and would happily recommend him to anyone. Ironically was most concerned about the mortgage availability and costing given the current market, but it was the easiest part of the whole transaction.

June 28, 2023
Unprompted review
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Reply from Kite Mortgages

Hi David,

Thanks for taking the time to leave your review. Our business has been built on personal recommendations, so its great to hear you had such a positive experience and would look to pass on the recommendation to others. We look forward to working with you again in the future.

Best,

David

Rated 5 out of 5 stars

Excellent, repeat customer

Went back to Kite Mortgages after they helped secure our first property back in 2021.

David and Simon were incredibly responsive, transparent, and given the current climate reactive to informing us about any potential rises on the horizon.

Will be going back when our next deal draws to a close.

June 12, 2023
Unprompted review
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Reply from Kite Mortgages

Hi Ollie,

With the current situation where interest rate changes are coming through constantly and often with little notice, its essential to be on top of things to avoid missing rates before they change. I'm glad we were able to action this quickly for you in order that you don't end up paying more for your mortgage than you need to. It was good working with you again and look forward to catching up in a few years.

Best,

David

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