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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, durability, and thoughtful design, often exceeding expectations. Many consumers highlight the superb craftsmanship and value for money, finding the items well-made and highly functional. The delivery service is frequently described as fast, prompt, and efficient, with good communication throughout the process. However, some customers also noted issues with their orders, including receiving incorrect items or experiencing significant delays. A few people were dissatisfied with the durability of certain products, reporting clips snapping or seams ripping after a relatively short period of use.

What people talk about most

Product

Clients share positive opinions on product quality and value. Many reviewers praise the products as... See more

Quality

People report positive experiences with quality. Many customers praise the products as well-made, sturdy, and... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the speedy and efficient... See more

Order

Reviewers mention ambiguous feedback about order. Some customers praise excellent communication, quick... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wanted bag for camping, but also one whic I could seperate out various skills, such as water, cooking, shelter etc. This bag is very flexible and allows that to happen. The large section of the bag... See more

Rated 5 out of 5 stars

Really nice item, used it a few times now and once I'd got it dialled in to fit me properly, it's really comfy even under heavy load. Bulky gear disappears inside, smaller items live in the various po... See more

Rated 5 out of 5 stars

Really nice item, far superior to the issued smock, feels durable. Useful pockets in all the right places, can carry heaps of kit and not be ungainly. Good adjustment options to get it fitting just r... See more

Rated 5 out of 5 stars

SAS jacket is way better than expected. Looks great, loads of pockets, great quality and value for money and super fast delivery . I will definitely be back to buy another ⭐⭐⭐⭐⭐ would love it if you s... See more


Company details

  1. Army & Navy Surplus Shop
  2. Camping Store
  3. Hunting and Fishing Store
  4. Manufacturer
  5. Wholesaler

Written by the company

We're a UK based retailer and manufacturer of military equipment, as well as our own inhouse range we manufacture under contracts or bespoke services offered we also retail an expanding range of kit suitable for those in the Armed Forces, outdoors and camping, hikers and adventurers. We have a particular speciality for MTP and Multicam Webbing, Rucksacks, Bergens and Backpacks as well as other loose bits made to military spec! Also supplying outdoors clothing and kit. Thanks to customer feedback we are now looking to expand our range throughout 2025 with an expanding high quality range of goods.


Contact info

4.8

Excellent

TrustScore 5 out of 5

257 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Honest review from an ex squaddie.

I'm a British armed forces veteran of 8 yrs and the SAS combat smock which I received is IMHO the best smock that I've owned.
Great quality, great price and speedy delivery.
I highly recommend this seller.
Many thanks. 👍👍👍

January 30, 2026
Unprompted review
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Rated 1 out of 5 stars

Third class pathetic customer service long delayed in complete order

Long delayed in complete order, items don’t have any tags neither card board or labels attached. Owner says they don’t have any labels or tags on their items. You have to take their word items are new. FedEx as a delivery company was absolutely pathetic.Open crushed box items missing, no instructions followed. Missing items were provided and original delivery charges refunded.
Initially I thought Customer service can improve a lot but after leaving the review, I received a 22 minutes long call threatening no more orders for me if I didn’t change my review to 3 or 4 star, then questioning my ethnicity for leaving a 1 star review, asking if my child had ADHD because he was upset for the long delay, and when the 22 minutes abusive behaviour didn’t intimidate, threats turned into bribe, I was offered a MTP Smock to change my review to a 3 or 4 star review.
FedEx scheduled delivery slot was in the morning which we waited but it was delivered in the evening around 5.
False accusations that I begged for a delivery refund, it was offered.
Initially nothing was mentioned on the website that the owner is on holiday,
He falsely claimed that it was mentioned on the website but then changed it to socials.
Even after coming back from holiday our order was sent after a week because he only visited his warehouse only 2 days in a week and wasn’t bothered to send our order early, despite already multiple weeks late.
I believe now that the customer service is third class, pathetic and disgusting and I think non existent.

January 15, 2026
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Reply from KitPimp UK

Fedex as a company delivered your item one day after collection, as for the "opened crushed box", it was simply a DHL Size 4 Box cellotaped over, recycling is good for the environment. Yes the missing items were provided. As for the overall customer service alot of calls were entertained to remedy a solution especially after you begged and pleaded for a refund of postage, but we'llt take your feedback onboard sir. As for labels, in the textile industry especially from small companies such as ours alot of tailored goods do not have "tags with barcodes", if you think your items are "used" and can't take our word for it, or use your own common sense on examining items are new condition?

Rated 5 out of 5 stars

SAS jacket

SAS jacket is way better than expected. Looks great, loads of pockets, great quality and value for money and super fast delivery . I will definitely be back to buy another ⭐⭐⭐⭐⭐ would love it if you start doing them in navy or green

January 14, 2026
Rated 2 out of 5 stars

Case A ordered, Case B delivered

I ordered Case A and got Case B. I'm now stuck with 7 meals that I can't eat without puking for days and will have to give away or try to sell on.

Will stick to UK & European meals from now on. Very expensive lesson learned.

January 9, 2026
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Reply from KitPimp UK

Apologies for this issue, it may have been a mix up with the MRE cases which is a bit unfortunate as they were arranged into their designated cases from A to B, we'd be happy to credit you a partial refund in this instance if you could reach out to us

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