McIntosh Reviews 550

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, high-quality products, and efficient order processing. Many highlight the inspiring website with its wide variety of yarns and patterns, and appreciate the prompt delivery service, often noting the careful, eco-friendly packaging and personalized touches like handwritten thank you notes. Consumers frequently mention the exceptional quality of the wool and knitting needles, finding them beautiful and well-made. However, some customers also noted occasional issues with delivery services, such as delays from third-party couriers. A few people experienced minor order errors, like being charged twice for delivery or an inability to cancel an order quickly, though these were generally resolved efficiently by the company.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the quality of yarn, needles, and... See more

Service

People report positive experiences with service. Customers consistently praise the quick, efficient, and... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Quality

Reviewers consistently express high satisfaction with the quality of products. Customers frequently praise... See more

Order

Customers had positive experiences with order. Many reviewers praised the quick delivery, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Tempting goodies to quicken the heart. With new products listed regularly website is a go to. Latest acquisition Lang Yarns a dream, the Knitpro Oasis Interchangeable Crochet set a game changer, hoo... See more

Company replied

Rated 5 out of 5 stars

Excellent service from McIntosh. James couldn’t fulfill my full order but he put my knit pro interchangeable needles on back order and when they came in he sent them out and didn’t charge me for deliv... See more

Company replied

Rated 5 out of 5 stars

The company's website is inspiring and I'm really impressed with the variety of yarns and patterns available. Delivery of my 'Sunshine' cotton from Wool Addicts was an problem as Parcel Force delayed... See more

Company replied

Rated 5 out of 5 stars

I found James (very luckily) when I was hunting for 2mm bamboo circular needles to do an ultra fine cashmere/silk knitted lace project - he is the only stockist I could find in the UK. He provides qu... See more

Company replied


Company details

  1. Wool Store
  2. Haberdashery
  3. Knitting Instructor
  4. Notions Store
  5. Yarn Store

Written by the company

Natural Fibres. Pure Wools. Well-being. McIntosh wools are hand-dyed to order in a range of vibrant and pastel colours. We also sell a range of high quality knitting needles, crochet hooks and accessories. Brands include KnitPro, Lantern Moon, Clover, Addi, Schoppel, Symfonei yarns Seeknit, and Euculan. Free UK postage from £100 and £30 for international shipping. Our wool ranges come in different weights from lace to 4-ply to Double Knitting. All are ideal for hand knitting and crochet. Every skein or cake of McIntosh is hand-dyed using a semi-solid dye technique to give visual texture to the finished project. Our BFL is accredited as 100% British wool by British Wool and our FABULOUS range is accredited as a British wool blend by British Wool. Our CALM range, which stands for Cashmere and Luscious extra fine Merino in DK. FABULOUS is a mixture of 55% British Bluefaced Leicester wool and 45% grade A Mulberry Silk in either DK or 4-Ply. BFL is 100% British Bluefaced Leicester - the 'king' of fibres' in DK and 4-Ply. ffluff is a lace weight fibre blend of 75% baby suri alpaca and 25% grade A mulberry silk. it's as light as air and warm to wear. Donegal Rich Tweed is 87% wool and 13% Donegal Nep. Available in DK and 4-Ply. All wool products come in a McIntosh cotton project bag. All yarn bands are made from recycled card with a biodegradable laminate.


Contact info

4.9

Excellent

TrustScore 5 out of 5

550 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I don’t normally write reviews but the…

I don’t normally write reviews but the customer experience and service given by James is absolutely first class. I will not buy crochet hooks for my wife from anywhere else. Hopefully, this company will continue to flourish!

January 31, 2025
Unprompted review
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Reply from McIntosh

Thank you so much for your repeat custom and kind words.

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Rated 5 out of 5 stars

My whole experience has been positive

My whole experience has been positive. The service was very prompt and order dispatched quickly. I use the Royal Mail tracked as have bad experiences with Evri in the past.
The seeknit Dpn’s are amazing and have lived up to expectations.

January 17, 2025
Unprompted review
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Reply from McIntosh

Thank you so much for your custom and kind words

Rated 5 out of 5 stars

Just love the fact that all deliveries…

Just love the fact that all deliveries are not in plastic
The cube needles are exciting to knit with so comfortable in your hands
The row counter is very good quality with crisp number changes

January 23, 2025
Unprompted review
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Reply from McIntosh

Thank you so much for your order and kind words.

Rated 5 out of 5 stars

Lovely Yarn

Very quick ship, lovely yarn!

January 6, 2025
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Reply from McIntosh

Thank you for your custom and kind words

Rated 5 out of 5 stars

Fantastic!!

What great service & lovely items from James! Always happy to help & usually has a discount code to use too. Rapid dispatch with Royal Mail which is great. Highly recommended. Five stars 🌟🌟🌟🌟🌟

January 18, 2025
Unprompted review
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Reply from McIntosh

Thank you so much for your order and kind words.

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Rated 5 out of 5 stars

Excellent service from James

Excellent service from James. One of the items I ordered was unfortunately out of stock with his supplier, so he phoned me (I think it was either the same day I ordered) to ask if I wanted an alternative or a refund. My parcel of lovely items arrived well-wrapped a few days later.

January 3, 2025
McIntosh logo

Reply from McIntosh

Thank you so much for your custom and kind words.

Rated 5 out of 5 stars

Arrived in good time

Arrived in good time, lovely yarn and beautifully packaged with a McIntosh project bag thrown in! Thank you.

January 4, 2025
McIntosh logo

Reply from McIntosh

Thank you for your custom and kind words.

Rated 5 out of 5 stars

Great personal service

Great personal service! Items received very quickly. A lovely local small business with a beautiful range of yarn. Great to see British wool! Highly recommended . Thanks.

January 5, 2025
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Reply from McIntosh

Thank you so much for your order and kind words.

Rated 5 out of 5 stars

Once again James delivers exceptional…

Once again James delivers exceptional products and gives such lovely personal service.
His hand dyed Blue face Leicester 4 ply wool is simply stunning quality and such vibrant colours. I will be back for more to add to my collection!

January 4, 2025
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Reply from McIntosh

Thank you so much for your custom and very kind words.

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Rated 5 out of 5 stars

Love the yarn that comes in a handy…

Love the yarn that comes in a handy tote bag. Loved the ease of ordering and the speed of delivery. All round excellent service and products. Will likely order again in the future.

January 4, 2025
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Reply from McIntosh

Thank you so much for your order and kind words. Happy knitting.

Rated 5 out of 5 stars

Beautiful product

Beautiful product, delivered in protective packaging. Courteous personal service and I am a very happy customer.

December 31, 2024
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Reply from McIntosh

Thank you so much for your order and kind review.

Rated 5 out of 5 stars

Fabulous

Fabulous - what a find! My purchase was a kit and the yarn far exceeded my expectations- the colours are stunning! I cannot wait to start this project - it has renewed my passion for knitting!

January 2, 2025
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Reply from McIntosh

Thank you so much for supporting my one person home based business. Happy knitting.

Rated 5 out of 5 stars

These guys are great nothing is to much…

These guys are great nothing is to much trouble any problems you may have they find a solution straight away will certainly be shopping from them for many a year thank you your responses are faultless

January 7, 2025
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Reply from McIntosh

Thank you so much for your custom and kind words and"these guys" is just me - James.

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Rated 5 out of 5 stars

Lovely products

Lovely products. Well packed . Great communication

December 31, 2024
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Reply from McIntosh

Thank you so much for your order and kind words.

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Rated 5 out of 5 stars

Wonderful website and service

Wonderful website and service. Placed my order in the evening and James sent a message to say it was all packed ready to go about 10 minutes later. I wasn’t expecting that but that was amazing. My parcel arrived two days later, with not a bit of plastic in sight. Brilliant that James is considering the environment too. Great products on the website too, with lots of choice. Many thanks, James.

December 1, 2024
McIntosh logo

Reply from McIntosh

Thank you for your custom and kind words.

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