Koinly Reviews 

2,312
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the service easy to use and intuitive, simplifying complex crypto tax reporting and portfolio tracking. Many appreciate how the platform automatically handles transactions and offers features for staking and DeFi, making tax time smooth and stress-free. People frequently highlight the exceptional and professional customer support, noting their helpfulness and quick responses in resolving issues. However, some customers also noted difficulties reaching support or receiving effective help, with experiences of unresolved issues and slow responses. A few other people also felt that while the service is great for simple transactions, it can struggle with complex crypto histories, leading to syncing errors, misread files, and requiring manual adjustments.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, with many finding the platform easy, intuitive, and... See more

Product

Reviewers mention positive feedback about the product, with many finding it to be a game-changer for crypto... See more

Customer service

Customers consistently note positive experiences with customer service, with many praising the support team... See more

Service

Users describe positive interactions with service, highlighting it as smooth, stress-free, and professional... See more

Application

People report positive experiences with the app, finding it a lifesaver for crypto tax documents due to its... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely worth it ! I've been using Koinly for multiple years and finally upgraded to a paid plan this year. After importing data from multiple accounts, I managed to clean years of crypto hi... See more

Company replied

Rated 5 out of 5 stars

I have been using Koinly since 2017 to keep track of my cryptocurrency portfolio and to produce my tax reports. I have found Koinly to be easy to use flexible and feature rich. Once you set up the API... See more

Company replied

Rated 5 out of 5 stars

I couldnt do my taxes without them. Took some work to get the hang of and clean up at first - I had many years over several exchanges to upload and I learned the hard way that some exchanges upload fa... See more

Company replied

Rated 5 out of 5 stars

I've been using Koinly for 5 years now. The price is fair and I've found no reason to look elsewhere for my crypto tracking needs. For a very complex Crypto ecosystem, Koinly strikes the right balan... See more

Company replied


Company details

  1. Tax Preparation Software
  2. Accounting Software Company
  3. Bookkeeping Service
  4. Cryptocurrency Service
  5. Tax Preparation
  6. Tax Preparation Service

Written by the company

Koinly is the easiest way to track your crypto activity and generate accurate tax reports! Staying true to our goal, we're continually evolving the service to save you time and energy. With our Help Center resources, stacked YouTube channel, active socials, and phenomenal support team, Koinly wants to see you fly through tax season! By providing every advantage to succeed with available information and customer support, we are keen to help at every step. We're grateful for the Koinly users that share their experiences with the Trustpilot and crypto communities.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

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4.5

All reviews

(2,312)

197 reviews in the last 12 months

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Rated 5 out of 5 stars

My accountant recommended

My accountant said I needed to report my crypto activity which involved several wallets, projects and many years! He recommended Koinly and it was a great choice.
With a little bit of work, I was able to connect the wallets and track everything. Now I am all set for next year too.

November 18, 2025
Unprompted review
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Reply from Koinly

Hi Colin,
Thank you for sharing your experience! 🙌

We're really happy to hear that your accountant recommended Koinly. Awesome to know that you’re now fully set up for next year.

If you ever need help along the way, we’re here! 💙

Rated 5 out of 5 stars

I recommend Koinly

Koinly has made my crypto tax very simple. The Tax Optimization and Asset Maturity features are game-changers, providing guidance on when and what to sell. I highly recommend this platform.

November 17, 2025
Unprompted review
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Reply from Koinly

Hi Colin,

We really appreciate you taking the time to leave this review! 😊

It’s great to hear that Koinly has simplified your crypto taxes, and features like Tax Optimization and Asset Maturity are helping you decide the best time to sell.

We love knowing these tools are giving that extra clarity 💙

Rated 5 out of 5 stars

The tax is easy to do a very simple…

The tax is easy to do a very simple progress, also a video you can watch by koinly step to step guide in filling out tax for us aussie's. Highly recommend the service to anyone.

October 27, 2025
Unprompted review
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Reply from Koinly

Hi Coral,
Thank you so much for the great review! 🙌

We’re delighted to hear that Koinly’s step-by-step guides and video walkthroughs made your tax return process extremely easy.

That’s exactly what we aim for - clear, simple, stress-free tax reporting 🚀

Rated 4 out of 5 stars

This software is a bit of a life saver…

This software is a bit of a life saver. I've been able to organise wallets from binance, okcoin, coinbase, revolut, uphold and exodus into a single hmrc compliant set, spanning 5 years. I don't think i would have been able to face it otherwise.

It did seem to struggle with importing Binance data, both the API and file imports, although maybe that was a binance issue, or maybe it was me I'm not sure - hence 4 stars and not 5.

Either way, once everything was in, it was very easy to consolidate all the partial fills and other nightmares that crypto transactions present.

They are obviously working to improve the software as well, so I definitely recommend.

November 1, 2025
Unprompted review
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Reply from Koinly

Hi Steve,

Thanks so much for the lovely feedback 🙌
Really glad to hear Koinly helped you bring everything together across those wallets and get your HMRC reports sorted.

Sometimes, certain platforms can be a bit more complex to pull data from, especially over several years, but we’re really happy it all came together smoothly for you, eventually. 💙

If you ever need assistance, just give us a shout! 😊

Rated 5 out of 5 stars

Best Crypto Tax Tool Ever!

I’ve been using Koinly for two years with no issues, including no problems with tax filing. I just connect my wallets and exchanges, and the app pulls in the transactions and prepares the HMRC report. I don’t have to calculate anything manually. It’s simple, it works, and the price is reasonable. I highly recommend it!

October 1, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Jacek,

Thanks so much for the awesome feedback! 🙌 We’re really glad to hear Koinly’s made your crypto tax reporting smooth and simple, that’s exactly what we aim for. Appreciate you recommending us! 💙

Rated 4 out of 5 stars

Easy to use crypto tracker and tax…

Easy to use crypto tracker and tax reporting software. Some of the newer tokens take awhile to integrate into their wallet API. However you can create manual wallets for other random chains. I would like to see an AI agent be able to assist me in fixing transactions with missing cost or incorrect token amounts like I have with BNB chain.

October 13, 2025
Unprompted review
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Reply from Koinly

Hi ColdBrew,

Really appreciate the thoughtful feedback! 🙏
Glad you’ve been finding Koinly easy to use. An AI assistant that can automatically help fix missing data is a brilliant idea 👀 Thanks for the great suggestion. 💡

Rated 5 out of 5 stars

Connection to my exchange easy

The ease of connecting to my exchange and access to the Tax Office surprised me.

October 20, 2025
Unprompted review
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Reply from Koinly

Hi Gregory,

That’s great to hear! 😄 We’re glad the setup was easier than expected. Making those connections seamless is exactly what we aim for! 🚀

Rated 4 out of 5 stars

The reporting was very accurate and…

The reporting was very accurate and helpful, making tax time much easier and leaving me very satisfied.

November 3, 2025
Unprompted review
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Reply from Koinly

Hi Sam,

That’s awesome to hear! 🎉 We’re really happy Koinly made tax time smoother for you. Thanks for sharing your experience! 💪

Rated 5 out of 5 stars

👍🏽 Good job

I was having a hard time getting my head around taxing for crypto so I got Koinly & it took care of what I needed to submit. Good job👍🏽

October 20, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Chacha,

Glad to hear Koinly helped make things clearer for you! Taxing crypto can be confusing at first, but once it clicks, it’s a lot easier. Appreciate the kind words and the 👍🏽!

Rated 4 out of 5 stars

Leveraged Perpetual Funds Auto

Leveraged Perpetual Funds (or futures) do not automatically populate in your tool. I had to manually enter 1500+ transactions - especially trades that were 'shorts'. Not sure how this could be coded into your program, however, automatically identifying 'longs' and 'shorts' on leverage instruments would put your tool above all others.

October 10, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Conor,

Thanks for sharing your experience! We’re always working to expand support for different trade types and make imports even smoother. Your feedback’s really valuable and helps us keep improving. 🙌

Rated 5 out of 5 stars

TurboTax and Koinly

I had been procrastinating filing my federal return due to a large volume of taxable crypto transactions. I cannot vouch for other tax software, but with TurboTax, Koinly was extremely easy to use. And the price, based on number of transactions, was reasonable.

October 15, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Jerry,

Thanks so much for sharing your experience! 🙌 We’re thrilled to hear Koinly made handling your crypto taxes with TurboTax quick and painless, that's exactly what we aim for. Appreciate the kind words! 💪

Rated 5 out of 5 stars

Koinly is a great product

Koinly is a great product. i love using it. i have been a member for 2 years it is great. i think it is better than cointracker

October 8, 2025
Unprompted review
Koinly logo

Reply from Koinly

Thanks so much, Amod! 🙌 We’re thrilled to have had you with us for 2 years, and even happier to hear Koinly’s been making crypto tax a breeze. Appreciate the love and the vote of confidence 💪

Rated 5 out of 5 stars

Absolutely worth it !

Absolutely worth it !

I've been using Koinly for multiple years and finally upgraded to a paid plan this year. After importing data from multiple accounts, I managed to clean years of crypto history, including some complex staking rewards, swaps and missing cost basis issues.

The support team (special thanks to Aria and Jack and Will!) went above and beyond, quick, human, and helpful. The tax reports matched TAX requirements perfectly, and the carry-forward losses were handled flawlessly.

After a lot of cleanup, my taxes are 100% reconciled, exactly what I needed. Great product, great people.

October 27, 2025
Unprompted review
Koinly logo

Reply from Koinly

Thanks so much for the amazing feedback! 🙌 Thrilled to hear everything’s now fully reconciled and that Aria, Jack, and Will could help make the process smooth. Appreciate you being part of the Koinly journey 💙

Rated 5 out of 5 stars

I've been using Koinly for several…

I've been using Koinly for several years.
A real tool for managing your cryptocurrency transactions.
The support is always available and truly helpful.

October 24, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Olivier,

Thanks so much for sticking with us over the years! 🙌 We’re really glad to hear Koinly’s been helpful for you, and our support team will love your kind words. 💫

Rated 1 out of 5 stars

No real customer service

No real customer service. I always wait 2 days and never get live help. The system doesn’t let me talk to anyone. I have tried to contact them almost 2 weeks. Still unable to get help from them. Very disappointed.

October 24, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi Yuan,

I’m really sorry to hear this; that’s definitely not the experience we want you to have.

I’ve requested your details so we can locate your account and make sure you get the help you need as soon as possible.

Thanks for your patience while we look into this. 🙏

Rated 5 out of 5 stars

a helpful organisation with an…

a helpful organisation with an interface that simplifies what can be a complex situation trying to get to grips with crypto gains and losses to report to hmrc

October 20, 2025
Unprompted review
Koinly logo

Reply from Koinly

We’re really glad to hear Koinly’s helped make the process clearer and simpler when it comes to tracking and reporting your crypto gains and losses.

If you ever have any suggestions on how we can make it even easier, we’d love to hear them. Thanks again! 💙

Rated 5 out of 5 stars

I like Koinly

I like Koinly. It just made my tax reporting so easy. It creates a PDF that you can directly use for tax purposes.

October 21, 2025
Unprompted review
Koinly logo

Reply from Koinly

Thanks so much, Annant! 😊
We’re really happy to hear Koinly made your tax reporting easy - that’s exactly what we aim for.

Appreciate you taking the time to share your experience! 💙

Rated 2 out of 5 stars

Your requirement that a coin be both on…

Your requirement that a coin be both on CoinGecko and Coin Market Cap in order to provide a price as of a certain date means that many of the coins I trade are not supported by your software and I have to manually correct every transaction. Very disheartening. I recommend you produce prices for a coin that is on one or the other.

October 20, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hi John,

Thanks for the feedback! To clarify, we only require a listing on CoinGecko or CoinMarketCap, not both.

If you’ve got tokens that meet that requirement but prices aren’t showing, please get in touch with our support team and share the contract addresses along with the CMC or CG links. We’ll take a look and get them mapped so prices pull in automatically. 😊

Rated 5 out of 5 stars

Amazing platform with an exceptional experience

Amazing platform that allows you to connect multiple wallets and accounts. Also they do a thorough job of reconciling your transactions and the user experience is amazing!!

October 9, 2025
Unprompted review
Koinly logo

Reply from Koinly

Thanks so much for your feedback Nitin! 🌟

We’re thrilled to hear you’re enjoying Koinly and finding it easy to connect and reconcile your wallets. Our team works hard to make the experience as smooth and intuitive as possible, so it’s great to know that’s coming through 🙌

Rated 5 out of 5 stars

Koinly works great

Koinly works great! I particularly like the new Asset Maturity function, although it is still in beta mode, it helps me no end with my sell plans. Also other platforms want your money up front to use their advanced features. Koinly gives you full access to their features for free from the get go, you only pay when you choose to download an ATO tax report from them. Wonderful!

October 20, 2025
Unprompted review
Koinly logo

Reply from Koinly

Hey Darren,

So glad you’re enjoying the Asset Maturity feature, even in beta it’s proving useful! 🙌 And yep, we’re all about letting you explore everything before committing. Appreciate the shoutout! 😊

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