Kolabtree Limited Reviews 324

TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform for its ability to connect them with clients and experts, finding it an outstanding space for professional collaboration and high-level consulting services. They often describe the website as excellent and professional, making it easy to find clients and ensuring projects are funded before work begins, which facilitates negotiations and timely project completion. However, a significant number of people express dissatisfaction with payment delays and the overall payment process, noting that funds are often withheld or not released on time, leading to financial pressure. There are also widespread complaints about unresponsive customer service, with many reporting that their emails and support tickets go unanswered for weeks or months, making it difficult to resolve issues, especially concerning payments. Some users also find the platform's fees high and the available payment methods limited, suggesting that alternative options would improve flexibility and reduce wait times.

What people talk about most

Payment

Reviewers highlight negative aspects of payment, with many experiencing significant delays in receiving funds... See more

Response time

Clients share negative opinions on response times, with many reporting that emails and support tickets often... See more

Service

Customers consistently note ambiguous experiences with service, with some expressing extreme disappointment... See more

Customer service

Customers had negative experiences with customer service, often reporting unresponsiveness and a lack of... See more

Website

Users describe positive interactions with the website, with many considering it an excellent platform and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Ongoing issue. First couple of months went very smoothly with no delays in payments. From work in December, despite there usually being 2 payments released, one mid month one end, I am still waiting t... See more

Rated 3 out of 5 stars

It provided a good amount of candidates for the project I was working on, but the interface is not the easiest to use, and when I went to pay a freelancer, the site claimed there were insufficient fun... See more

Rated 3 out of 5 stars

Things were going great the first 8 weeks as a mathematical physicist. There are a few minor issues with one or two bad clients who do not release payment and then have to chase up. Which is not sorte... See more

Rated 3 out of 5 stars

I was able to meet a hard working statistician who met my needs. Unfortunately communication with the support staff via email is poor and contributed to a delay in payment of the statistician.


Company details

  1. Business to Business Service
  2. Business Networking Company

Written by the company

Hire freelance scientists and researchers at Kolabtree. Search over 10,000+ research freelancers and PhDs - Post your project for free.


Contact info

3.0

Average

TrustScore 3 out of 5

324 reviews

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Rated 5 out of 5 stars

Great experience

Great experience, overall. Very interesting projects. A great plus is that, compared to other platforms, newcomers seem to have the same chances of getting hired as people who have been on the platform for longer.
A suggestion: I think a Kolabtree mobile app is definitely needed to facilitate interactions and file exchanges with clients on the go.

January 15, 2025
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Rated 3 out of 5 stars

Great way to meet customers and begin collaborations, room for improvement on the platform

Great way to meet potential collaborators and the platform does facilitate first time collaborations in a way that feels safe.

However, the rules and the platform need updating.

1) It does not make sense to forbid the freelancer and the customer from talking about price. This undermines the transparency needed to build trust and understanding in a collaboration.

Both parties need to reach an understanding that the scope of work scales with the budget available. How can that happen if the customer budgets so much and the freelancer receives only 80% of it?

Transparent communication about budget, scope, and fees to Kolabtree are necessary to accomplish the mission of the platform and for healthy and sustainable collaborations.

2) Secondly, it would be best if Kolabtree had a mobile-friendly communication platform, or even a mobile-friendly browser interface. The current browser interface can feel burdensome, causing collaborators to move their communications to other platforms.

All of this being said - when issues arose and I contacted customer service, their replies were prompt and helpful. Kolabtree has my recommendation to continue providing this valuable service and to improve.

July 23, 2024
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Rated 3 out of 5 stars

Overall I like the platform as it gives a great platform to connect and work on diverse projects

Overall I like the platform as it gives freelancers to connect with the right projects. There are a few tweaks needed:
1. Several projects are posted but many of these are never closed. There is no way to know the status.
2. Visibility to how many applications received would be great.
3. There has to be a mechanism where freelancers can rate the project posters. Just like Uber where the driver and the rider rate each other.

July 23, 2024
Unprompted review
Rated 3 out of 5 stars

Good platform, too slow customer service

Kolabtree is a very good platform with high paying projects compared to other freelancing platforms. The only issue I have with them is customer service. They take a week to respond to your request and their fund processing system is very slow. They ask you for days to do a simple thing like reactivating your account which should take less time than writing an email they send you. Other than that, I am happy with the platform.

July 1, 2024
Unprompted review
Rated 1 out of 5 stars

The worst customer service I ever encountered

The system is broken on many levels.
1. Once a client accepts a proposal, it will be very difficult for you to negotiate terms (such as deadline and fees). The issue of deadlines is particularly sensitive, due to the same problem: a client might take some time before accepting the proposal, and then funding, which makes the already proposed deadline obsolete.
2. The site seems to have multiple bugs (at the time of writing); Tried to notify customer service about these issues with little result.
3. Contacting customer service is complicated enough; smart assistant could have been a good idea.

June 30, 2024
Unprompted review
Rated 5 out of 5 stars

Kolabtree: The Best Freelancer Company.

Kolabtree's recommendation for a freelancer was the best ever. The gentleman went above and beyond with his deliverables. He was able to understand the task at hand right away without to many explanations, or questions asked. You need a freelancer to work on your project? Kolabtree is the way to go. Thank you so much. Will plan on working with you more in the future. I highly recommend Kolabtree.

May 8, 2024
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Rated 5 out of 5 stars

Easy, fast, affordable

Easy to post a project and follow-through with bids went well. Results acheived in terms of quality, timing and price. Will definitely use Kolabtree again.

April 22, 2024
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Rated 1 out of 5 stars

My project is still open several months after completion

You cannot guarantee payment upon completion of the project. I worked on a project, but I set a long deadline to allow for discussion. I cannot change the deadline, although I asked the Kolabtree team many times without response. I completed the project, waited until the deadline, and expected to receive my fees. However, to my surprise, the company engaged in months-long negotiations before finally agreeing to pay me. Initially, they proposed a payment of half the fees, based on the client's belief that he had already paid and therefore accepted the work. To get my fees, I have to do the company role and contact the client and explain to him that he must approve the work, and he did, but the company did not pay me until I sent them the client invoice, which he shared with me. They agreed to reimburse me for my fees, but the project remains open on my profile company's website. I do not know what they want.

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

Great pricing

Great pricing, good quality chemist, has everything you may need. Turnaround super quick with milestones. Everything is in your control I found the site is very safe and simple.

March 22, 2024
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Rated 5 out of 5 stars

Great cooperation

It was a pleasure working with Tiffany . She demonstrated exceptional skills and dedication in tackling a complex study. I was particularly impressed by her performance. I have no doubt she will excel in her current project and future endeavors. I look forward to the opportunity to collaborate with her again.

February 15, 2024
Unprompted review
Rated 4 out of 5 stars

Kolabatree is a helpful tool

The Kolabtree model works and allows the parties to work together productively. It is a helpful tool for bringing projects and experts together.

The one area which needs improvement is the payment system. It appears to work on the funds in siude, but the payment to the expert is confusing and opaque. The information provided to the expert really needs to be clarified and the information posted to the expert's account needs to be timely and correct.

February 8, 2024
Unprompted review

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