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Kollyy Reviews 297

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TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Always loved their stuff for year before they shut down (temporarily). The quality was amazing and so was everything else.. I miss them

Rated 5 out of 5 stars

As an influencer, finding quality clothing can be tough, but Kollyy never disappoints! Their clothes are stylish, durable, and crafted with love. I love partnering with a brand that always comes throu... See more

Rated 1 out of 5 stars

Absolutely no way to track orders unless you direct message. Order was 5 days outside of stated time of delivery and none of the items were true to size. I am now finding it impossible to locate how t... See more

Company replied

Rated 5 out of 5 stars

The clothing quality is unreal!! They are just like their images! I was worried about the quality and fit of their clothing as it's an affordable brand, but the quality is just amazing. All the clothe... See more

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3.6

Average

TrustScore 3.5 out of 5

297 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars

It’s now going on month 3 almost with…

It’s now going on month 3 almost with no order ….
I wrote another one down below just to show what they keep saying …

February 28, 2024
Unprompted review
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Reply from Kollyy

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the delay issue.

Our team is committed to processing and delivering orders as soon as possible, but due to the peak season, it will take more time to prepare the item. We'll keep rushing it and ship it out as soon as we can. We understand that this may be frustrating for you. Please be assured that we are doing everything we can to get your item shipped out to you as quickly as possible.

Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.

If you need additional assistance, please feel free to contact us by email at service@kollyy.com. We will reply to you within 24 hours.


Best regard,
Tracy
KOLLYY

Rated 5 out of 5 stars

The Kollyy team is an absolute dream!

The Kollyy team is an absolute dream!! I’ve been working with them for about 2 years now and all I have to say is that they are so kind and available, the collaborations have always gone amazingly! I am so happy I have the possibility to work with this brand I love it!!

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

First of all, I'd like to extend gratitude to the team at Kollyy for their impeccable customer service. The assistance I received throughout the shopping process was a plus in the experience.
Now, onto the outfits themselves – simply stunning! The quality of the clothing exceeded my expectations, and each piece I received was even more beautiful in person than it appeared on the website.
I recommend Kollyy to anyone in search of fashion clothing. You've gained a loyal customer in me

May 13, 2024
Unprompted review
Rated 1 out of 5 stars

refund scam

I ordered 2 dresses and they were too big so i requested a return label been over a week and I still haven't gotten any return label. They have a 2 week return policy so I don't know what to do. Don't recommend.

May 6, 2024
Unprompted review
Kollyy logo

Reply from Kollyy

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the returns process.

We are not a scam, we are a legitimate company. All Purchases (except bras, bikinis, swimwear, underwear, panties, bags, and accessories) can be returned within 15 days of the delivery date.

Upon checking, we have never received your return request before. If you have contacted us before to return items, please contact our customer service center and provide us with relevant screenshots. We will forward your feedback to our relevant department for further checking.

We have email and 24-7 Live Chat service now. All emails will be responded to within 24 hours. The chat button is in the lower right corner of our website. We always strive to provide prompt and efficient service to our customers. We've sent an email to you today about your returns. Looking forward to your reply.

Regarding size issue, there is a size chart under the product details of each item. If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking.

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need any assistance, please feel free to contact us by email at service@kollyy.com. We will reply to you within 24 hours.


Best regard,
Ashley
KOLLYY

Rated 1 out of 5 stars

I ordered two dresses they took well…

I ordered two dresses they took well over two weeks to arrive. The quality of the clothing wasn’t great, tried to make a return (and still trying). Their website says my order number and email address doesn’t match when it’s the one that was use. I just want to return the dresses and can’t PLUS they only give a 14 days return window and it’s been a week. Terrible terrible experience.

May 2, 2024
Unprompted review
Kollyy logo

Reply from Kollyy

Dear Customer,

Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the delivery issue and returns process.

Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. For more details, you can check our shipping policy here: https://kollyy.com/information/shipping-policy.

We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our shipping services to provide faster delivery times for our customers.

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.

All Purchases (except bras, bikinis, swimwear, underwear, panties, bags, and accessories) can be returned within 15 days of the delivery date.

Regarding making a return, we recommend that you double-check the information you entered to ensure that there are no additional spaces or special characters in your email address or order number. If the return process does not work, you can contact our customer service team and explain the situation in detail, including the reason for requesting return and any relevant order. Once we receive this information, we will do everything we can to process your return promptly and keep you updated on its status.

We want to confirm more details about the issue you mentioned. Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.

Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.

If you need any assistance, please feel free to contact us by email at service@kollyy.com. We will reply to you within 24 hours.


Best regard,
Ashley
KOLLYY

Rated 5 out of 5 stars

The clothing quality is unreal!

The clothing quality is unreal!! They are just like their images! I was worried about the quality and fit of their clothing as it's an affordable brand, but the quality is just amazing. All the clothes feel expensive and they fit so perfectly! I love the range of clothing and different styles on their website, there's something for everyone on here! I would highly recommend!!

April 30, 2024
Unprompted review

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