Krale Reviews 12,952

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and flawless delivery service, often noting that products arrive quicker than expected, even for international orders. Many people highlight the excellent quality of the products and the smooth ordering process. The customer service is frequently commended for being responsive, helpful, and providing clear communication throughout the purchase journey. However, some customers also noted issues with the shipping packaging, suggesting that a harder box would be beneficial for delicate items. A few other people also felt that the delivery company, UPS, sometimes caused delays or mishandled packages, leading to frustration with tracking and delivery times. There were also isolated reports of receiving a damaged or incorrect part, though these issues were generally resolved by the company.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Product

People report positive experiences with product, often praising the high quality and wide selection... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the fast, accurate, and... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Quality

Customers generally express satisfaction with the quality of products. Many reviewers highlight the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From Davide Portugal i have bought lot of item with Krale. for me tis the Best webshop for sport shooting in Europe in all aspects. The customer service is also excellent, something that many unde... See more

Company replied

Rated 5 out of 5 stars

Great price, easy to buy and updated emails. uploading ID was a little confusing, as it did not let you know if it completed or not. customs and import fees were unexpected as this was my first overs... See more

Company replied

Rated 5 out of 5 stars

Was having difficulty sourcing a Rusan adapter in the UK but found that Krale in Holland were able to supply the size I needed. No problems with payment or sending to the UK. Price was very competitiv... See more

Company replied

Rated 5 out of 5 stars

Yes, a very good company to do business with. I had a slight issue with the address of my package, in the UK our house number comes before the address, in the NL it’s marked after the street, road etc... See more

Company replied


Company details

  1. Gun Shop

Written by the company

Alles voor de sportschutter, jager en airsofter. Winkel en webshop voor de schietsport, jacht, airsoft en outdoor. ✓ Grote voorraad ✓ Volgende dag in huis


Contact info

4.8

Excellent

TrustScore 5 out of 5

13K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 52% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Couldn’t be happier with my first air…

Couldn’t be happier with my first air rifle purchase from Krale. Jeroen was so helpful, and the whole experience was seamless. I’ll definitely be ordering again and recommending you to my coworkers. Thanks again—wishing you continued success!

February 25, 2026
Unprompted review
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Reply from Krale

Thank you very much for the review!
It is great to hear that Jeroen helped you so pleasantly and that everything went so smoothly. We hope you enjoy the air rifle and look forward to assisting you next time :)

Rated 5 out of 5 stars

Great shopping experience.

March 24, 2026
Unprompted review
Krale logo

Reply from Krale

Thank you very much for the 5 stars! It is great to hear that you had such a good experience with us! We would be happy to be of service to you again in the future.

Rated 5 out of 5 stars

Great service

Great service, very reliable, fast delivery.

March 23, 2026
Krale logo

Reply from Krale

Great to hear that you appreciate our service - much appreciated :)

Rated 5 out of 5 stars

Snowpeak PP30

Received the order very fast, looks fine. Unfortunately can't test it straight away.

March 23, 2026
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Reply from Krale

Thank you for the review; it is good to hear that you received your package so quickly. We wish you lots of shooting fun with the PP30 and look forward to being of service again in the future.

Rated 5 out of 5 stars

weihrauch hw30s

Hi, the service and price was outstanding, with excellent communication immediately after purchase. The postage to New Zealand arrived within 7 days and we are literally on the other side of the world. I would have no hesitation in recommending Krale to anyone who may be considering making a similar purchase.

March 22, 2026
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Reply from Krale

Thank you very much for the review. It is great to hear that you had such a good experience with us and that everything went so smoothly! We hope you enjoy the Weihrauch HW30S and look forward to being of service again in the future.

Rated 4 out of 5 stars

Excellent shipping experience

Excellent shipping experience, the package arrived in good condition on time.

March 21, 2026
Krale logo

Reply from Krale

Thank you for the review. It is nice to hear that you had such a good experience with us. We would be happy to be of service to you again in the future.

Rated 5 out of 5 stars

Excellent support

Excellent support. Extremely supportive. Fast.

March 22, 2026
Krale logo

Reply from Krale

We are very pleased that you are happy and thank you for your review :)

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery

March 21, 2026
Krale logo

Reply from Krale

Thanks for the review, good to hear that you received your package so quickly :)

Rated 5 out of 5 stars

Great experience

Great experience

March 21, 2026
Krale logo

Reply from Krale

It is great to hear that you had such a wonderful experience with us! We would be happy to be of service to you again in the future.

Rated 5 out of 5 stars

Enjoyable shopping experience

Good selection, competetive prices and fast delivery.

March 21, 2026
Krale logo

Reply from Krale

Thank you for the review! It is great to hear that you had such a good experience with us. We would be happy to be of service to you again in the future.

Rated 5 out of 5 stars

Excellent and speedy service

Your wellness to go the extra mile to ensure your customer gets exactly what he wants and needs and the ability to give 4 day delivery from your country to mine is going the extra mile.

March 18, 2026
Krale logo

Reply from Krale

Great to hear that you appreciate our service - much appreciated :)

Rated 5 out of 5 stars

Fast and correct service and delivery

Fast and correct service and delivery. See You again in future

March 18, 2026
Krale logo

Reply from Krale

Thanks for the review. It's great to hear that you are so satisfied with our service and that you received your package so quickly. Until next time!

Rated 5 out of 5 stars

It is excellent service

It is excellent service. they contact me veri fast with some problems that I have with the order. Under products, it is a ten of ten

March 18, 2026
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Reply from Krale

Great to hear that you appreciate our service - much appreciated :)

Rated 5 out of 5 stars

Good service and good prices.

Before buying, I asked some questions and received good service and attention. I found the price quite attractive compared to other stores. I saw that it had a good Trustpilot rating, which is also very important to me. As soon as I made the purchase, the shipping was very fast. I experienced a slight delay, but that was the fault of the delivery company. After receiving the order, I continued to receive good service and follow-up, so I was very satisfied with this store.

March 15, 2026
Krale logo

Reply from Krale

Thank you for the detailed review. It is great to hear that you are so satisfied with our service and our prices.

We would be happy to be of service to you again in the future, possibly using a different shipping service.

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