Krisp Reviews 

408
TrustScore 3 out of 5

3.2

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See what reviewers are saying

Rated 3 out of 5 stars

Overall does the job. The app is very resource intensive tho, we could use it on MacBook Pro 2024 on Teams meeting with screen sharing on. But I'm putting three stars mostly because the app, once g... See more

Rated 5 out of 5 stars

I forgot to cancel my yearly sub because I'm stupid and even though a week has elapsed before I noticed and despite their terms being clear about this, Krisp refunded me. I didn't cancel because of th... See more

Rated 5 out of 5 stars

It just works like AI should, saves so much time, stops you forgetting things, helps to organise and keep track of the tasks. Love the new upload feature to upload any audio file and get the same ke... See more

Rated 1 out of 5 stars

The support is absolutely dire. So far it's taken over a week to resolve an issue with my subscription and it's still ongoing. I'm told 'it's been escalated' several times and they even dared clos... See more

Company replied

Company details

  1. Software Company
  2. Audio Transcription Service
  3. Call Center

Written by the company

Krisp is the ultimate AI Meeting Assistant, providing everything you need for perfect virtual meetings. Enjoy the world’s #1 AI Noise and Background Voice Cancellation, ensuring clear and uninterrupted conversations even in the noisiest environments. Our advanced Echo Cancellation technology further enhances audio quality, making every word crystal clear. Stay organized with AI Meeting Notes that keep you on track and free unlimited multilingual meeting transcripts that facilitate seamless communication across different languages. Krisp boosts productivity and efficiency for individuals and businesses, whether you’re working from home, in a busy office, or on the go. For enterprises, Krisp offers even more advanced solutions. Benefit from AI Noise Cancellation tailored for large-scale use, detailed Call Center Transcription that captures every customer interaction, and Accent Localization to ensure smooth communication across diverse teams. Krisp’s technology is designed to meet the highest standards of performance and reliability, making it the preferred choice for enhancing virtual meetings. Elevate your virtual meetings with Krisp’s cutting-edge technology. Whether you’re a solo professional, a small business, or a large enterprise, Krisp is your go-to solution for excellent online communication. Try Krisp today and experience the difference it makes in your virtual meetings. With Krisp, you get clearer conversations, better organization, and seamless communication. Discover the ultimate AI Meeting Assistant with Krisp, and take your virtual meetings to the next level.


Contact info

3.2

Average

TrustScore 3 out of 5

408 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 46% of negative reviews

Typically takes over 1 month to reply

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3.2

All reviews

(408)

25 reviews in the last 12 months

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Rated 1 out of 5 stars

Invasive data policy

Sadly, this is just too invasive. There is no reason at all for you to force this kind of policy on customers. App cannot be used securely. Therefore it's a non starter.
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Krisp stores the following customer data in its cloud:

- Application name which Krisp has been used with (e.g. Zoom, Skype)

- Microphone, speaker names which Krisp is being used with (e.g. AirPod)

Call insights metadata (see section Insights below)
- Time and duration when Krisp has been used

- Total time the user has been speaking in the call

- How many times the user has pronounced “filler sounds” such as “um”, “ah”, “eh”…

EDIT
What a terrible and typical response. Just provide a way to opt out of ALL SNOOPING and you'll regain my trust. Just saying "Security is important to our team", speaks nothing to my concerns here. A very poor brush off. I chose to leave the review here as we all know what happens when sending it directly. You know my thoughts, it's up to you, not me, to do something about it. I've already deleted the app.

January 31, 2022
Unprompted review
Krisp logo

Reply from Krisp

Hello there! Security is very important to our team. You can find out more information on our privacy policy and security here. If possible, please drop us a message at security@krisp.ai so that we can process your feedback as well!
https://krisp.ai/security/
https://krisp.ai/privacy-policy/

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Rated 5 out of 5 stars

Krisp is now working well on Low Power

Krisp is now working well on Low Power. It was actually the very first option on the top of the first slide which needed to be unticked in order to activate the next option drop-down menu to select the power level.

January 26, 2022
Unprompted review
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Reply from Krisp

Hi there! It's great to know that you're enjoying Krisp with the Low Power mode.

Rated 5 out of 5 stars

Works great for silencing my barking dog on Zoom

I'm surprised how well Krisp works. My dog hates that I don't pay attention to him while I'm on Zoom calls. He frequently barks for 5-10 minutes at a time when I'm on Zoom. Somehow Krisp is able to filter out his annoying bark. People meeting with me have no idea he is in the room. It does give your voice a slightly different sound, but it's not very noticeable.

January 25, 2022
Unprompted review
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Reply from Krisp

Thank you for your review, Sam! We're glad to know that our app has been helpful.

Rated 5 out of 5 stars

Great app and good customer service

Great app for Noise Cancelling during Chat calls and some Conference calls. Easy to turn On and Off when needed. Fast response after any service queries.

January 25, 2022
Unprompted review
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Reply from Krisp

Thank you for your review! We're glad to hear our app has been helpful ❤️

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Rated 5 out of 5 stars

Amazing company, amazing customer service!

I reached out with a feature request, and 2-5 minutes later I had a very thoughtful response. Very impressed with their service and response time.

Thank you!

January 21, 2022
Unprompted review
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Reply from Krisp

Thank you for your review, Gabriel! Your feedback is important to us ❤️

Rated 2 out of 5 stars

Does NOT Work as Advertised

Krisp works great…just not necessarily with Discord. I was happy with the results when testing it out in Windows Voice Recorder as it seriously does get rid of keyboard clacks and other background noise. However, it somehow got rid of my voice too. When I hopped into a Discord call, my friends said I sounded muffled like I was underwater, and there was a slight staticky sound whenever I spoke. I reached out to Krisp Support, but none of the fixes provided helped. I spent an entire day trying to make it work. After poking around on some reviews online, I found out that other people were having the same problem with the program distorting their voice. I have since switched to Nvidia Broadcast which has been a huge improvement. I regret jumping the gun and paying for the subscription and am still waiting on a refund since the product clearly does not work as advertised or intended. Giving Krisp 2 stars only because it did suppress background noise…including my own voice!

December 23, 2021
Unprompted review
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Reply from Krisp

Hi Emily! We're terribly sorry that you've been having trouble using Krisp in Discord. We are continuously working on making our noise cancellation tech better. If possible, please drop us a message at support@krisp.ai and we will do our best to find another solution or provide you with a refund. Again, we're sorry for the inconvenience.

Rated 1 out of 5 stars

THIS APP IS A DUD

I paid for the full program but it still says that I am on the free trial. In addition to that, there is a loud buzz on my speakers which I bought the program to eliminate. The buzz was still there so I asked for my money back and was sent a noise report where I had to record the buzz.I tried to record the buzz by clicking on the button/Nothing happened and I am still waiting for my refund.

October 30, 2021
Unprompted review
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Reply from Krisp

Hello Michael. We're really sorry that you have had trouble with our noise cancelling app. If possible, please drop us a message at support@krisp.ai and we will assist you as soon as possible.

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Rated 5 out of 5 stars

Wonderful application

I am a new user of Krisp and a math teacher. I work at high school. Currently, we have been affected by Covid-19 so I must teach my students by online channel.
I have used your application in 3 days and I am so happy when I have found a wonderful application.
It helps me and my students communicate easily and not be affected by the surrounding noise.
I recommend you must be use this application for noise cancellation.

October 12, 2021
Unprompted review
Krisp logo

Reply from Krisp

Hello! We are happy to hear that our app helps you during these difficult times. Thank you for your kind review.

Rated 5 out of 5 stars

I love using Krisp

I love using Krisp for desktop Voip calls to filter out background noise.

October 4, 2021
Unprompted review
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Reply from Krisp

We're glad to hear you're loving our desktop app!

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Rated 5 out of 5 stars

Great app

Great app! It really helps me with my job. Especially I am working from home. And I love their customer service. Thank you to Arevig Ashekian who assist me.

September 16, 2021
Unprompted review
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Reply from Krisp

Thank you for your kind review, Shena! Greetings from Arevig ❤️

Rated 5 out of 5 stars

If you’re ever in noisy a noisy cafe or airport, you need this.

Listen, I’ve been remote for the past 2 years and the only thing I’m disappointed in is that I did not find this sooner. The app eliminated the noisy parents screaming at their kids to eat properly, the extremely upset woman cursing out her husband for not taking her to a better restaurant while they are on vacation (side bar: I’m writing this review from an airport cafe), and it also eliminated the pesky airport agent who tells you you’re about to miss your flight if you don’t show up to the gate in the next 10 min. If you’re like me, always on the go and working from anywhere, you need this app. Don’t believe me? Try it for yourself.

August 30, 2021
Unprompted review
Krisp logo

Reply from Krisp

Hi Lia! We're super happy to know that our app has helped you confidently work from anywhere and not worry about noise. Thank you for your kind review.

Rated 4 out of 5 stars

I wish it was easier to use

I really like the idea. It works well. I just wish it was easier to use. I just want it to always filter the active microphone. I want just a simple on/off switch. I suppose all of the other features help to make it worthwhile, but I would be happy with less. I also wish there was a mobile version.

August 23, 2021
Unprompted review
Krisp logo

Reply from Krisp

Hi there, thank you for your kind review. We're working on improving the app to provide you with the best experience possible. Please let us know if we can assist you via dropping us a message at support@krisp.ai at any time.

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Rated 1 out of 5 stars

Appalling paid for next day delivery…

Appalling paid for next day delivery never got it was dress for my sons wedding!! They said oh sorry discount postage! What a joke!

August 3, 2021
Unprompted review
Krisp logo

Reply from Krisp

Hello Wendy! There seems to have been a slight misunderstanding.
Krisp is a company that builds voice & video technologies to improve the effectiveness of online communication.
You can learn more about it here - https://krisp.ai/

Rated 5 out of 5 stars

ASTGHIK

Astghik was very polite in resolving the issue.

Customer SERVICE was outstanding!

KUDOS to Astghik!!!!

July 23, 2021
Unprompted review
Krisp logo

Reply from Krisp

Thank you for your kind review, Chris! ❤️

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