Krisp Reviews 

408
TrustScore 3 out of 5

3.2

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Rated 3 out of 5 stars

Overall does the job. The app is very resource intensive tho, we could use it on MacBook Pro 2024 on Teams meeting with screen sharing on. But I'm putting three stars mostly because the app, once g... See more

Rated 5 out of 5 stars

I forgot to cancel my yearly sub because I'm stupid and even though a week has elapsed before I noticed and despite their terms being clear about this, Krisp refunded me. I didn't cancel because of th... See more

Rated 5 out of 5 stars

It just works like AI should, saves so much time, stops you forgetting things, helps to organise and keep track of the tasks. Love the new upload feature to upload any audio file and get the same ke... See more

Rated 1 out of 5 stars

The support is absolutely dire. So far it's taken over a week to resolve an issue with my subscription and it's still ongoing. I'm told 'it's been escalated' several times and they even dared clos... See more

Company replied

Company details

  1. Software Company
  2. Audio Transcription Service
  3. Call Center

Written by the company

Krisp is the ultimate AI Meeting Assistant, providing everything you need for perfect virtual meetings. Enjoy the world’s #1 AI Noise and Background Voice Cancellation, ensuring clear and uninterrupted conversations even in the noisiest environments. Our advanced Echo Cancellation technology further enhances audio quality, making every word crystal clear. Stay organized with AI Meeting Notes that keep you on track and free unlimited multilingual meeting transcripts that facilitate seamless communication across different languages. Krisp boosts productivity and efficiency for individuals and businesses, whether you’re working from home, in a busy office, or on the go. For enterprises, Krisp offers even more advanced solutions. Benefit from AI Noise Cancellation tailored for large-scale use, detailed Call Center Transcription that captures every customer interaction, and Accent Localization to ensure smooth communication across diverse teams. Krisp’s technology is designed to meet the highest standards of performance and reliability, making it the preferred choice for enhancing virtual meetings. Elevate your virtual meetings with Krisp’s cutting-edge technology. Whether you’re a solo professional, a small business, or a large enterprise, Krisp is your go-to solution for excellent online communication. Try Krisp today and experience the difference it makes in your virtual meetings. With Krisp, you get clearer conversations, better organization, and seamless communication. Discover the ultimate AI Meeting Assistant with Krisp, and take your virtual meetings to the next level.


Contact info

3.2

Average

TrustScore 3 out of 5

408 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 46% of negative reviews

Typically takes over 1 month to reply

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3.2

All reviews

(408)

25 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I purchased an upgrade on October 11…

I purchased an upgrade on October 11 via PayPal. I reset my computer some of the apps disappeared including Krisp. I found the app as it was still in my system. When I did that I noticed that it had me on the pro trial. I paid for the upgrade on October 11 to November, I have been doing this since March 2022. I contacted support not helpful at all. I sent the PayPal details photos and still no help

October 27, 2022
Unprompted review
Krisp logo

Reply from Krisp

Good day Judith, we're sorry to hear about this!
We see that our support team honored your refund request and you have successfully upgraded your account.

Enjoy using Krisp and have a good day.

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Rated 5 out of 5 stars

Krisp is making miracle in my videos

Krisp is making miracle in my videos. I was having trouble with background noises, because I don't have a very good mic. But when I downloaded Krisp... I have no words. It really worked like magic, the noises are gone, and I had zero difficult to install and configure. Its pretty straightforward.

September 6, 2022
Unprompted review
Rated 5 out of 5 stars

Hello how are you

Hello how are you, thank you for responding, excellent service, likewise help many low-income people to use their services so that increase a little free plans, would be changing the world, as entrepreneurs would be teaching others, continue to improve, have a blessed day!

August 24, 2022
Unprompted review
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Reply from Krisp

Hi Hector, thank you for taking the time to share your feedback with us.

Many exciting improvements are on their way, so stay tuned!

Rated 5 out of 5 stars

Very satisfied with this practical business tool

"Your system makes a huge difference to how effective my client sessions are which means repeat work because they feel comfortable and safe."

August 24, 2022
Unprompted review
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Reply from Krisp

Thanks for sharing your thoughts with us! Absolutely happy to see Krisp is a game changer for you.

Enjoy using it.

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Rated 1 out of 5 stars

Ignoring refund request after a bad experience

Yesterday I purchased the annual subscription for Krisp Pro, then immediately canceled the auto-renew on Paypal, Krisp then removed my premium status, moving my account back to trial and I couldn't use the software for the meeting I had on the very same day. After exchanging emails with support during business hours my issue was not solved until the day after. After this situation, I don't plan on using the software for my future meetings and Krisp is ignoring my refund request, saying that my issue was solved even if the issue cannot possibly be fixed as we can't go back in time and make the software work before the meeting took place.

August 18, 2022
Unprompted review
Krisp logo

Reply from Krisp

Hi Lucas, thanks for your review! We're sorry to hear Krisp is not working for you.

Our support team just reached out to your email to check this case and honor the refund request.

Stay safe and have a good day!

Rated 5 out of 5 stars

absolutely love it

absolutely love it! really helpful in removing the background noise for calls and very easy to setup on all the apps I use. great tool for people who's working remotely or simply like working in a cafe

August 10, 2022
Unprompted review
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Reply from Krisp

Thanks for the amazing review! Enjoy using Krisp. ❤️

Rated 5 out of 5 stars

Krisp is just the right tool for real…

Krisp is just the right tool for real time noise cancellation. Not only is the tool excellent, but their support is also awsome!

August 6, 2022
Unprompted review
Krisp logo

Reply from Krisp

Thanks for your review!
We're happy to see that Krisp is working great for you and you've had a good support experience with our team.

Rated 5 out of 5 stars

Fantastic - Changed how I work from home!

I have already sent Krisp to many of my friends as well as colleagues at work - it's fantastic and changed how I work from home.

August 4, 2022
Unprompted review
Krisp logo

Reply from Krisp

Thanks for taking the time to share your thoughts with us!
We're happy to see Krisp is an essential tool in your remote life!

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Rated 1 out of 5 stars

Shamelessly stealing people

The app doesn't work properly, it cuts your own voice.

Auto renewed sub despite it being cancelled and took a 6€ fee on the refund they refuse to explain, if you want to be stolen then purchase their products.

For the disonhest answer: i turned off auto renew and it was renewed anyway, and they charged me more than $60 (62€ instead of below 59€) and refunded less: 56€(instead of 62€=$63,2), conversion fees are a few cents, they just took a $7 commission on my back and refuse any refund on it, don't trust them.

August 2, 2022
Unprompted review
Krisp logo

Reply from Krisp

Thanks for taking the time to share your thoughts with us and sorry for the caused inconvenience!

Since our product is subscription-based, it gets renewed after each cycle if you don't cancel it beforehand.

I can see that our support team addressed your query and refunded you the full amount.
If the refunded amount was converted to your currency and there was a difference, it may be because of conversion rates and currency rate changes.

Thanks for understanding!

Rated 1 out of 5 stars

This app used to be good but it's now…

This app used to be good but it's now rubbish on Mac. For some reason the app no longer appears at the top right with the other menu items. Also it enables my camera randomly without my permission. Noise cancelling is an inbuilt feature of many apps now so don't bother with this.

July 6, 2022
Unprompted review
Krisp logo

Reply from Krisp

Thank you for your review! It looks like you'll need our support team's assistance on this. Please contact them at support@krisp.ai so that they can get in touch with you.

Rated 5 out of 5 stars

This little piece of free software has…

This little piece of free software has changed my life! Having gone from begging for peace and quiet to record online courses and narrate audible books I can now stay in my office, record, and have zero background noise. I live in south west London so I'm in the flight path to Heathrow and located in the middle of a busy town centre. I started recording with planes rumbling overhead, motorbikes and cars roaring away, even a lonely fly started buzzing round! On playback all I could hear was my voice, clear and 'krisp'. I am gobsmacked! I'm signing up for the professional version just so i can give something back to the amazing people that designed this incredible software. Seriously, it's amazing. Thank you!

July 1, 2022
Unprompted review
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Reply from Krisp

Thank you for your amazing review! We're so glad to know how helpful is Krisp to you.

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Rated 4 out of 5 stars

Generally good, slightly buggy

UPDATE (Jul 2022): I gave a 3-star review earlier and wrote the things below because I was upset about a change. To be honest, my experience with krisp.ai has been great. Although I experience issues sometimes (why I docked one star), they're not too regular and it has good noise cancellation that works most of the time

8 Jun 2022: I'm really sad about the new change to 60 free minutes a day rather than 240 free minutes a week. It's probably a way for them to earn more money after analysing user patterns. The noise cancellation has been decent though

June 8, 2022
Unprompted review
Krisp logo

Reply from Krisp

Thank you for your review! We'll need our support team's assistance on this. Please contact them at support@krisp.ai so that they can get in touch with you.

Rated 5 out of 5 stars

Krisp is awesome for Home Office work!

I love the software it makes my voice very clear, I am an interpreter over the phone and I speak the whole day, sometimes my dog barks or the wife shouts and none of that makes it to the call because Krisp filters it out.

May 29, 2022
Unprompted review
Krisp logo

Reply from Krisp

Thank you for your great review, Fernando! We're thrilled to know that Krisp is helping you with your job.

Rated 5 out of 5 stars

Awesome tech support rep.

I was assisted by an awesome tech support rep. The best skills ever, pretty knowledgable and friendly. He knew what was the issue. Thanks, Njdeh!

May 10, 2022
Unprompted review
Krisp logo

Reply from Krisp

Thank you for your great review, Steven! We're happy to know that you've been satisfied with our service.

Rated 5 out of 5 stars

This App changed my life for good!

I love Krisp, I have children dogs and cats at home always making noises, people and cars from the street and my laundry next door working almost every day and my clients can not hear a noise. I have recommended to many people and every time I have the opportunity I always recommend it to other people.

April 22, 2022
Unprompted review
Krisp logo

Reply from Krisp

Thank you for your wonderful review, Bobby! We're extremely happy to know how useful is Krisp to you.

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Rated 2 out of 5 stars

I keep leaving my honest review of these people

but the review keeps getting removed. I will try again and knock another star off it and see what happens this time.

I see Krisp have replied after a few months. Here is a little of my previous March review which was removed. I'll not include much and see if I get away with my feedback:

Bottom line, we removed this software as it was unreliable. Let's see if they remove my review again!

Wonderful audio processing — too complicated to use
It does a remarkable job of removing all sorts of background noises — it is truly magical.

April 9, 2022
Unprompted review
Krisp logo

Reply from Krisp

Hi there! There seems to be a mixup here. If possible, please drop us a message at support@krisp.ai so that we can get in touch with you and understand the issue better.

Rated 1 out of 5 stars

Misleading Website and Functionality for Windows Users

If you read through the website you'll find this is the most amazing software, however it's not until you pay for and install the software that you realise its limited functionality.

If you are a Windows user you only get the very basic features of noise reduction. None of the advertise video features work on a window system. An tech support will tell you that you can find this information on their website, however it is not in any way obvious and even with tech support advice is still challenging to find any information about the limited functionality for Windows users.

Tech support was also happy to inform me that there is a strict "No Refund Policy" for this product, even within a 30 day period. I feel like they know they are misleading people and are happy to make a quick grab the cash.

And to be honest, the noise reduction did take out background noise but at the expense of the voice quality, even after system training. To the point where I was only using it in extreme circumstances and turning it off at all other times. This added another level of administration to my otherwise busy day…

So this software doesn't function as advertised, is largely ineffective, and I'm stuck with it now as I can't get a refund for what is effectively useless software…

I recommend avoiding this product and this company and a better a better product and dealing with a company that has a far higher level of integrity…

April 4, 2022
Unprompted review
Krisp logo

Reply from Krisp

We're sorry to hear this, Scott! We'll need our support team's assistance on this again. Please drop us a message at support@krisp.ai so that they can get in touch with you.

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