Kuloid 

It's been over a month since I ordered Dragon Age 3, and nothing has happened. I never received anything, they never answered any of my mails, nothing at all. Avoid these people! Massive scam, they take your money and disappear. I'm working with my bank to get my money back.

These guys are scammers - plain and simple.

Once you've purchased one of their digital downloads, you'll be sent a link to a download which contains a text file. This text file informs you that you'll have to wait for the key to activate the game, making the game useless. In the fact the download is just UPlay or some other launcher. The text file states that this can take from 48-72 hours, however you will not receive the code and they will ignore your attempts to contact them.

Do not be scammed. If you have an existing transaction in process with them I suggest you contact PayPal and use the resolution center to get your money back. If you've used a debit/credit card contact your bank to issue a charge back. Do not let them get away with stealing your money.

I ordered Simms 4 Home edition from the UK on 17th November 2014 for my nephews 12th birthday on 29th November 2014 he lives in Australia. I emailed him the download in time for his birthday, only to find out from him that he needs a download code from Kuloid and it could take up to 72 hours. On 5th December I did receive an email stating:-
"Hello. I'll eventually get to your order, you haven't been forgotten."
It is now 10th December and over 10 days (240 hours) after the failed download and still no code!!
And definitely not 72
Hey Kuloid, I'M STILL WAITING!!!!!!

No product or communication as to it's progress, I have emailed once no reply as of yet. Lists items at lower price than the charge (I assume due to conversion to GBP). This site has definitely tested my patience and I would probably not use the site again.

To anyone who viewed my other review.
If you are waiting to receive your digital download and it's taking too long.
Copy and paste your review actually on kuloid site.in the off line message box.
I waited ten working days, eventually after I lost my patience with this company I sent them a message last night, saying they would be hearing from my bank if I did not recive my order.
Within half an hour I got my code.
Shame you have to threaten this company to get any results.
Hope this helps.

I paid for the pc title Dragon Age Origins 3 days ago, information on the website said the item was in stock. Got an email saying my code would be with me in 15 mins, which was followed by another stating that i would receive the code within 24 - 72 hours, which is unacceptable for an item that is in stock! 3 days later im still waiting and after 3 emails i have had ZERO RESPONSE! Buyers beware! I used paypal so i'm on my way to dispute it now.

It has been over the 74 hours that was said as i paid about when i'd Recieve my far cry 4. I'm hoping as they are a small company this is the reason why i havent recieved my game. I'll update the review IF and When i get my game.

I thought it was to good to be true to get Far Cry 4 digital download for £30!
I bought the code on Friday [28 Nov 14] which then said I would have to wait 24-72 hours if I don't receive it in 15 minutes - this should be made clear to all customers before purchase. 92 hours later I still have no key code however they have responded to my email once again on Saturday when I asked when I would u receive it they said 'soon, today or tomorrow' I never got it on Saturday or Sunday and now on Tuesday. Trying to give to give them the benefit of the doubt by assuming it is a small company and thus as previously stated in reviews don't have the games on hand and have to order them in. Will update once game received.

Update:
Opened a dispute with PayPal
Kuloid order details says I have been refunded however that is not the case. No response to dispute as of yet will raise to claim on 5 Dec

Update
Escalated to a claim on paypal as zero response from kuloid.com

Update 06/12/14
Code now received. They sent me the Far Cry 4 Gold edition and season pass as compensation for the wait. I still wouldn't buy from them again but lesson learnt. You have to pay for quality service.

The prices advertised were in Australian Dollars, but charged in GBP. The stock available wasn't shown, and so now I have to wait up to 72 hours, if it even comes in that time according to some previous reviews. I'm starting to feel nervous that this might be a scam at worst, or a sloppy company at best, which a company definitely shouldn't want to be seen as. As of yet, I'm giving a 2 star because I'm not sure if I'll actually get my product, but if I do end up getting it, I'll change my review. Company definitely has a lot to work on if it doesn't want to be seen as another scam website.

UPDATE: its been 5 days since i ordered and my game code still hasn't arrived. BEWARE BUYERS!

I ordered the Sims 4 downloadable game through them, they do not tell you before you pay that it might take up to 74hours before you receive the activation key. They also do not tell you that after two weeks of emailing them they will not respond once or send you the activation key. I am furious. I have emailed them four times, and have requested a refund twice. They were very quick to take my money but they take their sweet time to give you the product and to give you your money back. Their customer service is poor and I am very concerned it is a scam. I will however edit my review once my issues a solved and I receive a sincere apology.

It has now been almost a month since I made the awful mistake to go through kuloid. I had to demand an investigation through paypal to get their attention. I wrote an email asking if they ever get back to their customers. My one and only response during my whole issue was:

'I do sometimes. Did I escalate the case or you did? I can send your code tomorrow, if you need it.'

They have not responded since or solved my issue. These people are scam artists. Their entire setup os a waste of time and money. All I wanted was a refund and an apology, whoever wrote that despicable email is awful at their job.

I ordered far cry 4 yesterday, says instant download but then tells you if you don't recieve code in 15mins you must wait 24-72 hours. This is not explained via to purchase and from reading other reviews I can expect to wait a lot longer, If I recieve it at all. I will update this review when and if I recieve my code.

They were supposed to send the game in 24 hours. They never sent the game. No one responded to my email. Scam.

Go ahead, call their support line (424) 248-8612. All you'll get is a voicemail from a monotone scamming a-hole saying to leave your message. Totally unprofessional. When I ordered my product and didn't get a key for several days I asked for my money back or to get the key that day. Instead, I had $140 worth of fraudulent activity on my debit card. This guy has got to go down.

Hi,

On november 13th, 2014 i purchased the downloadable one year of xbox live code and got a file that said I should receive it within 15 minutes if they have it in stock, otherwise it could take 24-72 business hours. Well, OVER A WEEK LATER I still have received no response from customer support or my code. I would advise everyone to stay away from this site. I will update my post if I receive my product...

Ordered my game thinking it would be instant delivery. As soon as you've paid they email saying you might have to wait up to 72 hours for you CD key. Firstly, they never once stated this would be the case until I had already paid. Also customer services refuse to respond to my inquiries.

UPDATE. After sending four emails with no reply, the last one stating the bank would refund me the money, I finally got a reply from the customer service. All the email said was "You're welcome..". Lovely customer service from this company. I went to CD Key now and was playing Dragon Age within the hour :p

order the SiIms 4 as a download. Never received the product activation code for download via Origin.
Emailed and got no response. Tried to cancel on line. No refund so far. Still trying. Buyers beware.

I order sims 4 11 days ago now and still have not recieved a codeyet they were quick enough to take the money from my bank. Tried contacting them via phone and email several timesand had no luck with that. Terrible customer service, I shall be getting a refund.

I ordered a game over a week ago now, and despite my attempts to contact them, still no reply or activation code has been sent. From this, I suggest avoiding Kuloid.com. Very Poor

4 days after placing the order, keys have not been delivered. Promised within 24 hours. No answer from support.

Money likely lost, do yourself a favour and find a more reputable company to deal with.

ORIGINAL POST:
Many issues. All deal-breakers in my opinion, so don't buy from these guys.
- The listed price may be in my local currency, but the actual charge was in Sterling pounds. So the amount charged to me was almost 20% more than the listed price once you take into account the non-favourable currency exchange rates and taxes.
- Ordered this 7 days ago. Still no code. At best they are horribly late with delivery and I'm still waiting. At worst, it's a scam.
- Emailed support 3 times. No response. Looking more and more like a scam, but maybe they're overwhelmed at the moment. Still not a good sign, and you shouldn't take the risk.

My next step will be to dispute the amount with PayPal but I'll change this review if I actually, and miraculously, receive my item before then.

[UPDATE: Resolved, sorta]
Like clockwork, I got the key a mere 30 minutes after writing this bad review. So yeah, it seems they DO actually reply to your support emails IF you write a scathing review right here.

It doesn't resolve the fact that I paid more than the listed price because of the exchange rate, which would have been my fault if it was listed in a forthcoming manner, but it wasn't -- in fact all though the site right through checkout it said it was in my currency -- until you check PayPal. Plus, it took 7 days, which would have been ok if my support emails were actually answered letting me know of the delay. With no response, you just assume you've been scammed.

I've updated the stars up from 1, up to 2 stars because, hey, I did actually get the key, finally. So I guess they are technically legit (not scammers) unlike what I previously reported, even if unforthcoming and slow with my order.