Kumo Desserts Reviews 24

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Their drink variety is unique. One of their foh staff, Gracia, is a friendly and thoughtful staff that she asked my name if it's a K or C in Katherine which made me felt really happy. Their kitchen st... See more

Rated 5 out of 5 stars

Staff are always so nice and accommodating, food is consistently delicious and of course the matcha, my personal favourite, never fails!!! I will always come back to this shop as the environment is al... See more

Rated 5 out of 5 stars

customer service is really good, I love the $5 matcha deal, it is a really good deal (the main reason I come to Kumo). Everytime I go there would always be a long waiting line, if you just want to buy... See more

Rated 2 out of 5 stars

I get that they are very busy but they seem to be pissed when I politely asked they if received my online order because the drink never showed up 10mins after the “expected delivery” time or something... See more

Company details

  1. Dessert Restaurant
  2. Dessert Shop
  3. Pancake Restaurant

Written by the company

Modern, minimalist and cozy Japanese dessert store serving signature fluffy soufflé pancakes, specialty drinks and coffee.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

24 reviews

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Rated 5 out of 5 stars

Exceptional service

Staff are always so nice and accommodating, food is consistently delicious and of course the matcha, my personal favourite, never fails!!! I will always come back to this shop as the environment is always so welcoming and shoutout to the staff for always being so amazing :))

March 31, 2026
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Rated 5 out of 5 stars

Their drink variety is unique

Their drink variety is unique. One of their foh staff, Gracia, is a friendly and thoughtful staff that she asked my name if it's a K or C in Katherine which made me felt really happy. Their kitchen staffs are also very nice and make good drinks with care and love.

January 1, 2026
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Rated 5 out of 5 stars

Just Perfect!

Kumo's fluffy pancakes are the best in Melbourne!
Love them and keep up with the good work team.

September 11, 2024
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Rated 2 out of 5 stars

Rude staff

I get that they are very busy but they seem to be pissed when I politely asked they if received my online order because the drink never showed up 10mins after the “expected delivery” time or something

June 1, 2024
Rated 5 out of 5 stars

great promotion and deals + customer service

customer service is really good, I love the $5 matcha deal, it is a really good deal (the main reason I come to Kumo). Everytime I go there would always be a long waiting line, if you just want to buy matcha just scan QR code then you will get it soon without having to wait in the long line. Great service

April 17, 2024
Rated 5 out of 5 stars

Matcha to die for

Lovely, friendly yet efficient staff, and great matcha deal- one of the most decadent, best matcha I’ve ever had!

April 18, 2024

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