What made my experience great was phenomenal guest service and communication by Melissa senior account manager for Payment Cloud. Melissa is incredibly easy to speak with, as her direct speak and f... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marlia, my account manager, was really great. She was helpful and responsive throughout the application process. Allie, my customer success representative, was also great. She worked with me to set... See more
Company replied
Marlia Gordon was a fantastic communicator, well spoken and easily understood. I am not a very computer savy guy in his late 60's, and she went above and beyond to help me do the application, walking... See more
Company replied
My friend recommended this merchant to me. I sell internet Company name is AB Connections. When I started processing transactions, the experience was good at first they even sent me two settle... See more
Company replied
Company details
- #45 of 51 best companies in Payment Service
Written by the company
At Kurv, we make payments seamless so businesses can focus on growth. Serving over 30,000 merchants nationwide—from startups to large enterprises, we offer a full ecosystem of payment solutions, including credit card processing, risk management, sales software, and more. While we lead in fintech innovation, our focus remains on people—our team, partners, and merchants, who inspire everything we do. We’re not just here to power transactions, but to drive lasting success and help businesses thrive.
Contact info
United States
- kurvpay.com
3.6
Average
160 reviews
Replied to 92% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Smooth and simple
Smooth and simple. Tony walked me through the process with clear instructions and no frustration on my part. Excellent!
October 21, 2025
Reply from Kurvpay
We're thrilled to hear the process was smooth and frustration-free. Tony will be glad to know he made a great impression—appreciate you sharing your experience!
Poor customer service and…
Poor customer service and unprofessional representatives.
October 15, 2025
Reply from Kurvpay
Thank you for your feedback. We're sorry to hear about your experience. We strive to provide professional support throughout every step of the process, and we apologize that this effort was not reflected in your interactions with our staff. That said, we appreciate you bringing this issue to our attention. The sales verification procedure is set in place to help protect both our merchants and their customers by reducing fraud, minimizing chargeback risks, and ensuring accounts are used appropriately. Naturally, we are committed to improving and would welcome the opportunity to make things right with you. Please don’t hesitate to reach out so we can address your concerns directly.
Everyone I spoke to was very helpful as…
Everyone I spoke to was very helpful as I worked my way through the process. Having little to no knowledge of how to set up an account and accept payments, they were understanding and professional to help me figure it out.
October 14, 2025
Reply from Kurvpay
Thank you for your kind words! We're glad our team could provide the support you needed. We're always here to help!
Reply from Kurvpay
We strive for consistency and reliability. Thank you for your business, and best of luck with all that lies ahead!
Helpful Associate
Richard in the Client Services team was super helpful with our online access to statements/chargebacks, etc. We are now able to see monthly statements.
October 7, 2025
Unprompted review
Reply from Kurvpay
We're so glad to hear Richard was able to assist you with accessing your statements and chargebacks. We appreciate your kind words and are always here to help.
Super weston was the best!!
September 25, 2025
Reply from Kurvpay
We are thrilled to hear that Weston was able to assist you! Thank you for the five-star review.
Reply from Kurvpay
Thank you for your thoughtful feedback and five-star review! We're delighted to hear that our agent was able to assist you.
Ten percent Held indefinitely
Ten percent of all our charges held indefinitely. When I asked the rep she said you could apply to have funds released after six months but it’s unlikely. She said they hold my money indefinitely. Literally forever. This is crazy. Can’t plan or anything. One has to rethink everything when your margins are 15% and your processor takes 3-4% to process a card then holds ten percent. I guess we aren’t allowed to make any profits here. I love how companies take advantage of those that have been bootstrapping.
Onboarding call was ok. No excitement from the rep. Just another routine call for her. I did not feel like my business had any value to this company. Really sucky experience all around.
September 14, 2025
Reply from Kurvpay
Thank you for sharing your feedback. We understand that holding funds can be frustrating. However, your payment processor has determined that additional security and restrictions are required in order to process transactions for your high risk merchant account. We truly value your business and are here to support you through every step of the process.
Reply from Kurvpay
Polite and helpful—that's what we aim for! It was our pleasure assisting you! Best of luck with everything, and don't hesitate to contact us again if you encounter any issues.
Great services easy to install
September 9, 2025
Reply from Kurvpay
Thank you for your endorsement! We're thrilled to hear that the installation was smooth and easy, and the service met your expectations.
problem terminal
Marion Unartal was great to work with very helpful
September 9, 2025
Unprompted review
Reply from Kurvpay
So glad to hear that Marion was able to assist you! Thank you for your kind review — we truly appreciate it. Wishing you continued success with your business!
Customer Service at its Finest
EMS made sure I was able to log in without any problems at all. They did not wait for me to contact them before they were ringing my phone to assist me. Thank you for all of your help!
September 10, 2025
Reply from Kurvpay
Thank you so much for your kind words! We're thrilled to hear that your login process went smoothly and that our team at EMS was able to proactively support you. We believe in going the extra mile to make sure our clients feel cared for every step of the way. If you ever need anything else, we're just a phone call away!
Reply from Kurvpay
We greatly appreciate your five-star review and are delighted to offer consistent, involved agent support to you and your business. Thank you very much!
Always helpful and effective! Great jobs!
August 28, 2025
Unprompted review
Reply from Kurvpay
Thanks for your five-star review! Best of luck with all your professional endeavors moving forward.
Not Recommended
I would not recommend Electronic Merchant Systems for your payment processing needs. Their poor customer service and uncompetitive fees created the need for contract termination. After 8 years of cooperation, they became incredibly rude, aggressive and deceptive. They made the cancellation process extremely difficult, threatened fees, made disparaging accusations, and their representatives always had conflicting narratives.
July 5, 2025
Unprompted review
Reply from Kurvpay
We appreciate your feedback and are sorry to hear about your recent experience, especially as a long-term merchant with us. We're committed to providing the best possible experience for our merchants. As such, we value open communication.
We’re always willing to review and adjust your processing fees to remain competitive and retain your business. Additionally, we have refunded the fees associated with your account closure as a gesture of good faith.
If you have any further questions or concerns, please don’t hesitate to contact our support team directly.
This company is a scam stay away from…
This company is a scam stay away from it all the good reviews are paid people stay way they lock u in 2-3 years contract without letting u know and when u cancel u pay 600 dollars just to cancel and they charge u 450 a month fees and transactions fees no matter what u do they all scam u stay away horrible company Don’t Trust The Good Reviews there fake… Stay Away or u Will Regret It.
August 20, 2025
Unprompted review
Reply from Kurvpay
We appreciate your feedback and are sorry to hear that the details of the terms and fees outlined in your signed contract were not sufficient. We always want to ensure transparency and apologize if you felt that the information was not effectively conveyed. We wish you the best of luck in your processing journey.
Horrible
Horrible, snotty people. Puts your account on "hold" which then takes them a week to "review" all while they hold your money. Than takes them 48 hours to get it to your account. No letter, no email, no noticication.
July 30, 2025
Unprompted review
Reply from Kurvpay
We apologize for the inconvenience you've experienced. Because we were unable to collect the monthly fees that were due, your account was placed on hold. After reviewing your account, we see that the funds were released on 7/30. If you have any further questions or concerns, please don’t hesitate to reach out to our support team directly.
Richard was very informative and…
Richard was very informative and helpful easy to work with.
July 29, 2025
Unprompted review
Reply from Kurvpay
Thank you so much for the fantastic five-star review! We're thrilled to hear that Richard was able to get you the help you needed—he truly is terrific. Wishing you all the best and we appreciate your support!
They charge fees that they can't…
They charge fees that they can't explain, then when you cancel, they try to charge more fees. Don't get started with them, so many other options that are better
July 28, 2025
Unprompted review
Reply from Kurvpay
Hello, Mason. We appreciate your feedback and are quite sorry to hear about your experience. We always want to ensure clarity and transparency regarding our services, which is why we have support representatives who specialize in reviewing and explaining any rates or fees listed on the monthly statement. We sincerely apologize if you felt that the information was not effectively conveyed. If you ever reconsider or have further questions, please don't hesitate to reach out.
EPIC Merchant Systems is disgusting
EPIC Merchant Systems is disgusting, useless and dishonest. If you want to waste months of time with them starting (or re-starting), that's on you. Avoid this company like the Black Death!!!!!!
July 22, 2025
Unprompted review
Reply from Kurvpay
Thank you for taking the time to leave a review. We're truly sorry to hear about your experience and apologize for any frustration or inconvenience caused. We’ve tried to locate your information in our system but haven’t been able to find a record matching your name or the details provided. If you'd still like to resolve this issue, please feel free to contact our customer support line at (800) 615-1330.
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