Kuurth Reviews 3,310

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 853 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like jewelry and watches are beautiful, well-made, and often exceed expectations. Many consumers appreciate the unique designs and fair prices, often receiving compliments on their purchases. The packaging is frequently highlighted as being nice, careful, and on point, ensuring products arrive safely. However, some people mentioned issues with delivery service, experiencing significant delays and long wait times for their orders to arrive. Customer service also received mixed feedback, with some reviewers reporting slow responses, unhelpful interactions, or difficulties resolving problems like lost orders or incorrect items. A few customers also noted concerns about product quality, citing instances of items breaking, tarnishing, or not matching descriptions, and difficulties with returns or refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with the... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the high quality of the... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the efficiency,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising timely and fast... See more

Order

Consumers find the ordering process to be ambiguous, with some reporting positive experiences such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The quality of the product goes without saying, this is not my first time buying with Kuurth and I am as impressed this time around as before. These are beautiful, quality, art inspired products that... See more

Rated 4 out of 5 stars

The quality on the jewellery is always on point. Never too expensive, but still delivers. Delivery is usually not a problem, but keep in mind that Christmas season could impact deliveries and the trac... See more

Rated 4 out of 5 stars

I went to thir pop up store but I bout a wrong site of ring so I'm a little bit disapointed even if the user expérience was really great. It's a good shop I recomand it for this qualité and originali... See more

Rated 4 out of 5 stars

Good items but a bit overpriced. For the price they list, some of the items should use real stones instead of fake stones, but the silver is definitely real silver. Will buy again, have bought seve... See more


Company details

  1. Jewelry Store

Written by the company

Under construction, continuously.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Really happy

I was expecting much when I ordered the watch and my expectations still were exceeded! Great quality and such a compliment getter it‘s crazy. Shipping was faster than I expected and the packaging was great so that nothing could be damaged on the way here. Already recommended the brand to many of my friends and I will continue to do so:)

January 24, 2026
Rated 4 out of 5 stars

Good shop but a little disapointed

I went to thir pop up store but I bout a wrong site of ring so I'm a little bit disapointed even if the user expérience was really great.
It's a good shop I recomand it for this qualité and originality

January 17, 2026
Rated 1 out of 5 stars

Got broken piece.No return accepted

Bought some earrings.They come impossible to wear as the loop do not open as should.Contacted the company same day when my purchase arrived.No answer,contacted them one more time 3 days later,got the answer that is to late and they can’t accept return or exchange.So,I left behind with earrings that are unable to wear.In my opinion the quality of the earrings is also not worth of price.Not recommended

March 14, 2026
Unprompted review
Kuurth logo

Reply from Kuurth

Hello Julita,

Please note that our customer service team does not work on holidays or weekends. We respond to emails chronologically within 24-48 business hours.

As clearly stated in our company policies and on the earrings purchase page, for health and hygiene reasons, returns are not permitted.

If you were informed that the earrings cannot be returned, it must be because you did not notify us of any issues and only requested a return.

If your earrings have any defects, please contact our customer service team with photos and videos showing the defects.

We look forward to your response.

Regards.

Rated 5 out of 5 stars

Very beautiful !

Seeing the rings on Instagram, i was quite sure they were not so pretty in live.
It was a mistake ! Actually there are SO MUCH beautiful for reel ! !! And they seem to be in good quality.
I LOVE my rings ❤️

January 16, 2026
Rated 3 out of 5 stars

High Quality Products, But Customer Service Response and Attention Could Be Better

I have loved every item I've purchased from Kuurth. I think their collections have a really unique aesthetic, and their pieces always stand out in my wardrobe. I just wish the responsiveness of their customer service were better. I have had email threads between me and their customer service teams go on for sometimes months at a time as I await responses. I give some grace because they're over in Spain and I'm a US customer, but it still should not take weeks to respond to an email. They still seem to send their marketing emails pretty immediately without issue, though 🤔

January 23, 2026
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Reply from Kuurth

Hi,

Thank you so much for your kind words about our designs, it really means a lot to us that our pieces stand out to you.

Over the past months, we’ve experienced a higher volume of requests than expected, which has caused delays, but we’re actively working to improve this and get back to a faster, more consistent response time.

Regarding marketing emails, we'll take note of it so we can find other ways of comunicating.

Thank you again for your patience and for continuing to support Kuurth. Feedback like yours genuinely helps us improve.

Rated 2 out of 5 stars

Complaint – Quality issues

Unfortunately, I have experienced significant quality issues with both rings after a relatively short period of use (not even 6 months - gold legion). The gold plating has visibly worn off, exposing the underlying material. This issue is particularly severe on the Oracle Ring.

I have handled both rings with great care – they were not worn while showering, exercising, or in contact with chemicals. Given this, the rapid deterioration is unexpected and does not meet my expectations of quality, especially considering the price.

March 18, 2026
Unprompted review
Kuurth logo

Reply from Kuurth

Dear Kübra,

Thank you for taking the time to share your experience.

We’re sorry to hear that the rings did not meet your expectations over time. Gold-plated pieces require specific care to preserve their original finish, as factors such as daily wear, friction, and environmental exposure can gradually affect the surface, even when used carefully. This is explained in the jewelry care guide we always recommend to consult:

https://kuurth.com/pages/jewelry-care

If you would like to reconsider the alternative we suggested to you via private message, please let us know; we would be happy to proceed with the case and assist you in any way we can.

Thank you very much for your patience and understanding, and best regards.

Rated 1 out of 5 stars

Litteral scam at this point

I still haven’t received my order, although it’s been 3 months since I started the size exchange protocol.

January 21, 2026
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Reply from Kuurth

Hello Hadrien,

As initially indicated, you were required to confirm once you had completed both tasks. As of today (March 23), we have only received confirmation for one of the two tasks.

In any case, our customer support team will contact you to provide information on how we will proceed next.

Best regards.

Rated 5 out of 5 stars

Amazing product and outstanding customer service

I bought the Glyph Bracelet from Kuurth and I am 100% satisfied. The shipping was fast and the bracelet looks great (irl looks better than in the pictures). I also want to give a huge shoutout to their team for accommodating a special shipping request of mine. They absolutely didn't have to do it as it meant extra work for them, but they went above and beyond to help me out. 5/5 stars, highly recommended

November 20, 2025
Rated 1 out of 5 stars

Delayed deliver / customer service

It’s been nearly 3 months since I placed my order, despite my attempts of resolving my order through customer service, it hasn’t. While I underpants delays can happen. A delay this length is concerning. Very frustrating situation.

January 3, 2026
Kuurth logo

Reply from Kuurth

Dear Emanuel,

You were kept informed of an issue with your order months ago, and we were waiting for you to decide how to proceed after we proposed several solutions.

Thank you for your understanding and patience.

Sincerely,

Rated 5 out of 5 stars

Lovely rings

Easy to shop, great and original designs, and no problems whatsoever with delivery. A little pricey but worth it!

January 11, 2026

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