Kuurth Reviews 3,303

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 853 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, noting that items like jewelry and watches are beautiful, well-made, and often exceed expectations. Many consumers appreciate the unique designs and fair prices, often receiving compliments on their purchases. The packaging is frequently highlighted as being nice, careful, and on point, ensuring products arrive safely. However, some people mentioned issues with delivery service, experiencing significant delays and long wait times for their orders to arrive. Customer service also received mixed feedback, with some reviewers reporting slow responses, unhelpful interactions, or difficulties resolving problems like lost orders or incorrect items. A few customers also noted concerns about product quality, citing instances of items breaking, tarnishing, or not matching descriptions, and difficulties with returns or refunds.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many expressing satisfaction with the... See more

Quality

Users describe positive interactions with quality, with many reviewers praising the high quality of the... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the efficiency,... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers praising timely and fast... See more

Order

Consumers find the ordering process to be ambiguous, with some reporting positive experiences such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The quality of the product goes without saying, this is not my first time buying with Kuurth and I am as impressed this time around as before. These are beautiful, quality, art inspired products that... See more

Rated 4 out of 5 stars

The quality on the jewellery is always on point. Never too expensive, but still delivers. Delivery is usually not a problem, but keep in mind that Christmas season could impact deliveries and the trac... See more

Rated 4 out of 5 stars

I went to thir pop up store but I bout a wrong site of ring so I'm a little bit disapointed even if the user expérience was really great. It's a good shop I recomand it for this qualité and originali... See more

Rated 4 out of 5 stars

Good items but a bit overpriced. For the price they list, some of the items should use real stones instead of fake stones, but the silver is definitely real silver. Will buy again, have bought seve... See more


Company details

  1. Jewelry Store

Written by the company

Under construction, continuously.


Contact info

4.1

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

Overall good products

Overall good products, bad customer service.

December 18, 2025
Kuurth logo

Reply from Kuurth

Dear,

Thank you for taking the time to share your feedback. We are delighted to hear that you like our products, although we are sorry that your experience with our customer service did not meet your expectations.

In recent weeks, we have indeed experienced a higher than usual volume of inquiries, which has unfortunately resulted in longer response times. We are currently working to reduce this backlog and return to normal response times as quickly as possible.

Your feedback is important to us and helps us continue to improve our service. If you still have an open inquiry or if we can assist you further, please do not hesitate to contact us.

Sincerely,

Rated 4 out of 5 stars

Good items but a bit overpriced

Good items but a bit overpriced. For the price they list, some of the items should use real stones instead of fake stones, but the silver is definitely real silver.

Will buy again, have bought several products from them.

November 20, 2025
Rated 2 out of 5 stars

Great ring, horrible service

Great ring. Horrible support. There was large delay yntil it got shipped. When it did, kuurth chose normal shipping instead of express i paid for. When i asked whats going on, they explained they chose normal shipping by mistake but didnt give me my money back for express shipping

December 28, 2025
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Reply from Kuurth

Hi Theo,

Your order was not shipped with standard service.

Your order was shipped with express service.

Your shipping label was created on December 30th, and considering that express shipments take 2-3 business days and the busy dates on which the order was placed, the delivery times have been met.

Nevertheless, we will take the necessary steps to ensure you have the best possible experience.

Best regards.

Rated 1 out of 5 stars

Refund

Hello,

On 27th of January I sent the order 158516EN (The Creation of Adam Ring V2) back to get a refund. As I can see at Correos following site, you got it a lot of days ago, but still I haven’t got any money back, could you help me with that?

Thank you.

December 27, 2025
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Reply from Kuurth

Dear Anastasiia,

We apologize for the delay. As far as we can see, your refund has already been processed.

Please note that it may take 1-2 business days for the refund to appear in your original payment method.

If we can help you in any other way, please don't hesitate to contact us again.

Have a great day!

Rated 5 out of 5 stars

Best quality

The quality of products were of the best, I was afraid at first as I dont do much online shopping especially when it comes to jewelry.

January 1, 2026
Rated 1 out of 5 stars

Cheap quality

Cheap quality, much smaller than expected

December 23, 2025
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Reply from Kuurth

Dear David,

We regret that your expectations regarding the ring were not met.

I would like to clarify that the product you purchased is made entirely of 925 sterling silver (the highest quality silver available today), so the quality of the product is virtually impeccable.

Regarding the ring's dimensions, we will take your experience into account to prevent this from happening again (for example, by posting photos on the website showing how the ring looks on a hand!).

Thank you very much for your feedback and best regards.

Rated 1 out of 5 stars

Nice pieces, bad info, too much fees

Bought a ring, it said the size was an 11.5 US and it’s not. It’s a size 12 US. I had to pay import fees and now it seems that for a return I need to pay return fees for an item that was sized wrong which is annoying. I spent close to 300$ CDN already to get the ring now I’m gonna have to spend another 75$CDN to return it to only get 217$ back… Don’t buy from the site outside of Europe

February 23, 2026
Unprompted review
Kuurth logo

Reply from Kuurth

Dear Matthew

We would like to clarify that our sizing guide is carefully prepared and aligned with standard EU and US measurements. The rings are produced according to those specifications, and we do not alter sizes individually.

For international returns (outside the EU), return shipping costs and any associated customs fees are the responsibility of the customer, as outlined in our return policy.

We understand that international purchases can involve additional costs, and we always aim to be transparent about this before checkout.

Kind regards,

Rated 1 out of 5 stars

Return process was horrible

The Rings didn't fit. The Return process was a complete mess.

December 15, 2025
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Reply from Kuurth

Dear Berno,

We’re sorry to hear that the sizing didn’t work out for you.

All ring measurements are clearly detailed on our website to help customers select the correct size before purchasing. In cases where a return is needed, we follow a structured return procedure to ensure everything is processed correctly and securely.

Regarding the return process, the delay you experienced was due to a high volume of requests during that period, which unfortunately extended our response times more than expected.

If there is anything you wanna discuss about, please do not hesitate to contact our customer support team!

Kind regards,

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